Owner Help Center
From time to time, our owners may encounter a problem or have a question about their alluraDirect property listing. Our self-serve Owner tutorials and Owner FAQS are here to help you effectively answer your questions and get you back to managing your vacation rental business.
In the unfortunate case that the answer to your question is not answered below, our customer service team is standing by to personally help you from 9 to 5pm PST Monday to Friday.
What are the fees involved in listing my property?
You pay for the annual subscription cost plus a 3% credit card processing fee per transaction. If your destination is not currently listed on our price list, you can list with us for FREE.
I am not a Canadian Resident; can I still list my property with alluraDirect?
Absolutely, as long as you have a Canadian bank account for us to make payment deposits to you. Some owners use the services of a Canadian property manager. Please note that there are important tax restrictions that you need to be aware of.
I paid for my subscription, how long will it take to get my booking page online?
Because we would like to keep the integrity of each posting on our site, we have a comprehensive 12-step process before your site is activated. These are just the mandatory areas of your property page that need to be configured for activation. There are many other areas that you will want to work on (either before or after activation) to build a beautiful, detailed and persuasive property page.
Can I post more than one vacation rental unit on alluraDirect.com?
We do not limit the number of units you can advertise through us. Please note that the price for subscription is per property and no discount is offered for multiple-property listings. Just login to your account and add another property. A new property ID is created with the same owner ID – yours.
What does the Temporary Booking Status mean on my calendar?
This means a potential guest was trying to book your property but never finalized the check-out process. The website will put a 15 minute hold for each reservation to allow the guest time to finish the booking. After 15 minutes of inactivity, the hold gets released automatically and your calendar will become free again.
I want to block off my property for personal use, how do I do that?
When you login to your alluraDirect Administrative Site, navigate to the left hand menu and click on Reservation Manager > Block Off Calendar.
How do I find a list of all recent bookings for my property?
When you login to your alluraDirect Administrative Site, navigate to the left hand menu and click on Reservation Manager > Payment Status.
How do I access my private webpage?
When you login to your alluraDirect Administrative Site, navigate to the left hand menu and click on Private Site > My Site Name. This is your directvacations.com page, independent of the alluraDirect name.
I’m going through some changes and would like to skip my subscription this year, do I need to start from scratch?
We understand that some people may be going through some changes and would like to temporarily halt business operations until the dust has settled. Know that your property information will be kept safe in our system and will be back up when you renew your subscription. However, please make sure that you download a copy of your photos, as they will be automatically deleted after a year.