The Following is an example of a Cleaner's Checklist

Please feel free to print a copy of this to provide to your cleaners. We suggest that you go over it with them at least once in person so they are clear on what is expected of them. Also, you should change/add things within the checklist to suit your particular property.

Finding Guest Belongings

All Guest belongings that are left behind must be stored in the Owner lock-up.

Finding Games and Puzzle Pieces

If you know which games or puzzles they belong to, put them back in the box.
If you don't know where game or puzzle pieces belong, put them in a large plastic zip lock back in the lock-up and we will put them back where they belong the next time we are in the property. Do not throw them out!

Blinds, Windows and Thermostats

Set thermostats to 15 degrees
Keep all blinds open during the winter and closed during the off-season and summer.
Close and lock all windows

Beds

Make all bedroom and pull-out beds
Please put 2 complete sets of bath linens inside the cabinets in the loft

Kitchen

Kitchen Cleaning & Maintenance

Clean sinks, stove, oven and counter tops
Clean all appliances on counter
Clean fridge
Remove all perishables from fridge and clean shelves and drawers
Keep all non-perishable food in fridge and cupboards
Clean freezer and remove any frozen spills
Remove ice and clean out ice tray from freezer. Turn off ice maker
Empty dishwasher
Re-set clocks on stove and microwave if necessary
Put new liners in the bottom of the oven and in burners.
Check drawers and remove all crumbs etc.
Check cupboards and remove all crumbs, etc
Check cutlery, dishes, glasses, cooking supplies and pots, and clean all items that were put away dirty.
Check coffee maker and empty out grinds; rinse out pot
Empty crumbs out of toaster oven
Remove garbage and replace with new bag. Ensure that there is a roll of garbage bags (at least 8-10 new bags) in the garbage can itself, under the new bag insert.
Wipe down garbage can
Clean area under the kitchen sink
Dust shelves
Sweep/vacuum floors
Wash floors

Kitchen Supply Check

Check the following kitchen supplies and replenish if necessary in drawers and under sink:

Dish soap
Dishwasher detergent
Garbage Bags under the sink-make sure that there are 2 extra rolls of kitchen catchers and 1 box of large green bags. Place a 3rd full roll of kitchen catchers inside the bottom of the garbage can under the sink.
Window Cleaner + cleaning solution
Foil, saran wrap, medium and large Zip Lock baggies
Paper towel in paper towel holder, 2 Extra rolls under the sink
Basic food staples-jam, peanut butter, flour, sugar, coffee, tea, salt, pepper, pasta, rice, ketchup, mustard, relish, mayonnaise
Put out 3 clean tea towels
Put on 2 clean J-Clothes and dispose of the old ones.
Put out a fresh SOS pad and throw out old one if used-even once.
Ensure that there are pens and papers by the phone. If not-replenish supplies.

Kitchen Dishes, Glasses, Cutlery & Utensil Check

Glasses: There should be N glasses. If any are missing, replace from owner lock-up supplies
Dishes: There should be N sets of dishes. If any are missing, replace from owner lock-up supplies
Cutlery: There should be N sets of cutlery. If any are missing, replace from owner-lock-up supplies.
Paper and pens by the phone-refill paper using stash in drawer underneath the phone
Non-Stick Pans: If any are damaged replace using extras in the lock-up
Baking pans: If any pans are seriously damaged, replace with extras in the lock-up.
Oven Mitts & Pot Holders: If any are seriously damaged or disgusting, replace with extras in the lock-up

Kitchen Light Bulb Check

Check that the light bulb in the fridge is working. If not, replace
Check that light bulb over stove is working. if not, replace
Check microwave light bulb. Replace if necessary
Back splash bulbs:replace is any are burned out
Ceiling lights:replace if any are burned out.
Inaccessible bulbs: call maintenance (see contact info below)
Insufficient light bulb supply: please contact maintenance with light bulb type and where it is.

Bathrooms

Cleaning

Clean sinks, tubs, counters, toilets, and mirrors
Check shower curtain and liner-if mold is starting to form, put in washing machine and replace with back-up in lock-up.
Sweep floor
Clean floor - pay close attention to floor area around the toilet
Using the plunger, plunge the toilet to clear any lines that may be in the process of getting clogged.
Dust shelves,
Empty garbage and clean garbage can if necessary
Check light bulbs and replace if out

Bath Linens

Put out enough fresh linens for 12 occupants as follows:

(Note to Owners: Customize this to your own property)

Powder room-hand towel
Loft Bathroom-2 sets
Master Bathroom-2 sets
Lower Bathroom-8 sets

Supplies

Replenish the following supplies in necessary:

Top up hand soap-in locker
Top up moisturizers on counters
Put fresh bar of soap in showers
Top up shampoo and conditioner
Top up toilet paper under the vanity and on rolls
Replace Kleenex if empty and top up supply under the vanity
Replace feminine hygiene products

Bedrooms

Cleaning

Change beds
Using miracle brush or lint rollers, remove any linen and dust from bed covers
If bedspreads are stained, remove them and replace with back-up in the lock-up.
Dust furniture
Vacuum carpets
Check under beds, behind dressers and night tables for any garbage, guest belongings or games/puzzle pieces and remove if necessary
Check drawers and remove any garbage or belongings
Re-set clocks if necessary
Check light bulbs. If any burnt out, then replace
Remove garbage
Put laundry bags/baskets back in the closets
Set thermostats to 15 degrees
Close and lock windows

Guest Detailing

Put out clean bathrobes in the following sleeping areas. Fold and place them on the beds:
- Master #1-2
- Master #2-2
- King bedroom-2
- Queen bedroom #1-2
- Bunk room-4
Put out 2 water bottles/king –queen bed and a single water bottle per single bed. Lay by pillows with bathrobes

Living Room/Dining Room

Check under couches for garbage, games/puzzle pieces and remove or store in owner locker
Vacuum couches-including checking under cushions
Sweep/vacuum floor
Dust furniture
Re-organize couch cushions if necessary
Replace large candles if burned out
Organize CD’s
Ensure that stereo converter is present-put on stereo
Put books back on shelf
Check inaccessible light bulbs-if any are burned out –report to maintenance
Replace bulbs in accessible lamps and ensure that a complete back –up set is in the small hall closet
Close and lock windows
Adjust fireplace thermostat to 15

TV Room & Games Room

Reorganize DVDs by number. Report any that are missing.
Dust furniture
Put away games, etc
Reorganize couch cushions
Vacuum floors and couches
Check under all furniture for garbage, games pieces and guest belongings and remove/put in lock-up
Check light bulbs and replace burned out ones
Ensure that DVD/TV converters are present and place on DVD players
Ensure that Stereo converters are present-place by stereos
Set thermostats to 15
Close and lock all windows

Hot Tub Area/Deck

Cover BBQ
Fold chairs and tables and put in garage
Remove cigarette butts and clean up
Inspect hot tub water. If it looks suspicious, then call hot tub maintenance (see Contacts)
Close and lock door

Laundry Area

Ensure a large supply of laundry detergent, paper towels, light bulbs, cleaning supplies. Replace from lock-up if necessary.
Remove lint from dryer
Empty lint bucket on shelf over dryer
Clean up any detergent drips, dust, etc.
Put ironing board and iron back into laundry area if located in another room.

Front Hallway

Sweep/vacuum floor
Turn down thermostat to 15
Put garage door opener on key rack
Hang 2 knapsacks in front hallways
Top up self addressed-stamped envelope supply from lock-up
Lock front door

Garage

Ensure that there is a good supply of garbage bags by garbage bag area
Remove garbage and bring to Garbage Centre
Reattach new garbage bags to bins
Lower thermostat to 15

Spots on the Walls/Cobwebs

Remove spots on walls
Remove cobwebs

Windows & Glass

Clean all accessible window spots & glass

Guest Welcome Basket (Suggestions)

Ensure that it has the guest book and 1 cellophane bag that contains:

1 bottle of wine
1 bag of nuts
1 box of chocolates
1 package of toffee
1 complimentary phone card
1 guest greeting card

Linens

Wash on cold only
Separate whites from darks and wash separately
Do not use bleach
Bathrobes—add extra detergent and rub into collars
Approximate loads: towels-2; bathrobes-2; linens-2; place mats and napkins-1

Inventory Quick Check

Quickly assess the following after each departure:

Garage door opener
Electronics
DVDs
Sign in living room
Stereo converters (2)
Keys
DVD converters (2)
Count linens after every departure and ensure 12 complete sets+3 bathmats+1 hand towel+8 bathrobes

Notify Me ASAP if:

Missing electronics, including converters
Broken electronics
Missing items
Supplies and/or envelopes need to be restocked within 21 days of consecutive bookings
Missing linens
Structural damage
Missing baby gear
Smoking occurred in the property.
Missing guest information guide
Need more envelopes
Need more keys in front entrance
Missing guest book
Missing knapsack
Any signs of water damage or insect infestation
Any signs that an appliance is not working
Toilets and drains appear slow and clogged.
Any plumbing problems
Any suspicious hot tub observations

Maintenance or Hot Tub Problems

If we do not respond back to your pager or cell phone within 2 hours of reporting maintenance or hot tub problems, please contact our maintenance or hot tub support people directly to report the problem and authorize on-site maintenance.
You will not be held liable or responsible for any bills as result of your call.

Contact Information

Owners

List all of your personal and work cell phone and pager numbers

Maintenance Service

List all of their pager and cell phone numbers

Hot Tub Service

List all of their pager and cell phone numbers

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