Big White • ★4.90 • 2 Bedroom • 2 Baths • Sleeps 7

Essential Amenities

Private Hot Tub

Internet Access

Laundry - Insuite

Fireplace - Gas

Private Amenities

Telephone

Steam Room

Iron and Ironing Board

Stereo

Games

Nintendo Wii & Games

Towels/Linens

Cleaning Essentials

Television

Kitchen Amenities

Stove

Yes - Electric

Oven

Yes

Fridge

Yes

Microwave

Yes

Coffee - Drip

Yes

Kettle

Yes

Blender

Brushed Steel with Ice Crusher

Toaster

Yes

Dishwasher

Yes

Coffee grinder

Yes

Glassware

Roasting Pan

Bakeware

Pots and Pans

Spices

Cooking Utensils

Dishware

Knives/Knife Block

Knife Sharpener

Dish Soap & Detergent

Cleaning Supplies

Paper Towels

Building Amenities

Pool

Fitness Facilities

Ski Storage

Elevator

Safety Amenities

Smoke Detector

Carbon Monoxide Detector

Fire Extinguisher

Cancellation Policy

Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.

Up to 6 Days Before: No Refund
Between 7-13 Days Before: No Refund
Between 14-29 Days Before: No Refund
Between 30-44 Days Before: No Refund
45+ Days Before: No Refund

Refund percentage applies to total amount payable.

Free Cancellation
For reservations with arrival dates greater than 7 nights in the future, there is a 24 hour grace period from confirmation to cancel and receive a refund of the amount paid. Contact info@lmvrentals.ca directly in this scenario.

Guest Cancellation Policy
Cleaning, pet and host booking fees are always refunded if the reservation is canceled before check-in. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.

Website Service Fee
The alluraDirect service fee is refundable when owner refunds 100% otherwise non-refundable.

Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.

House Rules

Max Guest Capacity
The maximum sleeping capacity is 7. Additional persons will result in immediate eviction.

Minimum Age To Book
Sorry, we will not accept groups of guests where the responsible person is under 25 years of age.

Check-In Time
Check-In time is 4:00 PM. This time is strictly enforced unless the property manager has agreed to an adjustment for your group.

Check-Out Time
Check-Out time is 10:00 AM. This time is strictly enforced unless the property manager has agreed to an adjustment for your group.

Quiet Time
No noise after 10:00 PM. Fines will be issued. Complaints of excessive noise will result in eviction without refund.

Suitability & Eligibility Policies

Pets
No pets allowed. No exceptions. Guest liable for costs of special cleaning, including carpets, if housekeeping staff detect any presence of pets in the property.

Account Policies

Guest Stay Contract
By reserving online via your credit card, you are agreeing to our terms and conditions. By clicking the AGREE button when paying online, you acknowledge that you have legally accepted, read, understood, agree with, and will comply with our publicly advertised policies (including payment terms) on our web site.

Guest ID Documents
We and our in-resort contacts reserve the right to ask all Guests for identification (one with photo) before or during their stay, to confirm their eligibility to book and stay in our property.

Guest Account Termination
The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site

Ineligible Guests
The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses

Terms of Eviction
Will be evicted for excessive noise, common or private property damage or threat of damage, disturbing the peace, excess of maximum sleeping capacity, or violation of any of our policies. You will not receive a refund!

Reservation Policies

Extenuating Circumstances Policy
Cancellations caused by government travel restrictions, declared emergencies, epidemics or large-scale natural disasters, are covered by the extenuating circumstances policy. This allows a reservation be cancelled without charge or penalty, resulting in a full refund. This policy applies to all reservations and supersedes the host cancellation policy.

Late Payments
Failure to pay by the due dates will result in automatic cancellation without a deposit refund. Guests can re-book dates if they are still available; deposit will not be re-charged.

Delayed Arrivals
No refunds. We are not responsible for circumstances which result in delayed arrivals. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products.

Reservation Changes
Your reservation can be changed if it is in compliance with our cancellation policy. Please note that your deposit for your revised reservation is calculated on your original reservation amount.

Subleased Tenants
Subleasing of the property is not allowed. Unless approved and authorized by the property owner outside of this contract, subleasing will result in eviction without refund.

Guest Stay Policies

Property Damage
Guest assumes all financial responsibility for property damage incurred by tenants or guests & authorizes the charge on their card upon departure in the event of property damage. By accepting our guest stay contract with online payment you agree to pay us for all damages that you incur. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pets inside the property and all charges relating to security company or police involvement regarding property occupant's behavior while in the property or on common premises.

Excessive Cleaning
Standard departure cleaning is complimentary. Cleaning associated with defacing the property, or above the standard fees is considered property damage.

Excessive Noise
Complaints of excessive noise will result in eviction without refund!. Please be considerate of your neighbors.

General Amenities
Please respect all private and common amenities of the property. Damage or excessive cleaning to any amenity will be charged to the Guest responsible. Use of common facilities is at your own risk. Please obey posted rules and regulations.

Housekeeping
For reservations 13 days or greater a complementary midstay clean are available and offered every 7th day and every 7th day afterwards unless there are less than 3 days remaining before departure. Complementary midstay cleaning will be pre-booked based on length of stay as per the schedule above and they cannot be changed by the guest. To request a change LMVR requires a minimum of 2 weeks notice in writing by email to LMVR before the booking arrival date. Request for date changes will be considered and are not guaranteed. We will do our best to accommodate requests provided sufficient notice is given. The mid-stay clean includes changing linens and towels, cleaning all bathrooms, kitchen area, vacuum/sweeping and mopping, and replenishing your paper products. If you wish to schedule a mid-stay clean, please contact us to schedule a date for the clean. If you have specific questions or requests, please contact us.

Garbage Removal
Guests are responsible for garbage removal at departure. Waste disposal & recycling containers are located on site in the parking garage.

Internet Usage
Wireless internet access is provided by a third party. We cannot be held responsible if there is a drop in quality of internet service.

Ski & Bike Storage
Equipment must be stored in the secure ski locker provided in the parking garage. Please do not bring equipment into the home.

Locking & Securing Unit
Always keep the doors and windows locked when the home is vacant.

Forgotten Items by Guest
Guests are responsible for all mailing costs for forgotten items.

Missing Items
Guests authorize a credit card charge for any missing items.

Parking & Ticketing
Secure underground parking. Free designated parking in the provided numbered stalls for your unit. Visitor parking is first come first served. Parking passes are on the kitchen counter, please display in your car. Please do not park any additional cars in other stalls or on the road.

General Policies

Amenity Guarantee
All private essential amenities, including air conditioning, private hot tubs, pools, internet and fireplaces will be maintained and made available to the best of our abilities. If an issue occurs during the stay that removes the usage of an essential amenity, actions to remedy, repair or replace the amenity during the stay will be completed. If we fail to successfully repair the amenity, compensation of up to $100.00 will be made available for the inconvenience.

Liability
Neither the Property Owner nor Rental Manager shall be held liable for any losses, claims, damages, costs or expenses arising out of any theft, accident, injury, death, damage, delay, inconvenience or distress, whether or not arising by the negligence of the Property Owner or Manager and the Guests hereby waive any and all such liability. The Guest booking this accommodation is responsible for making all members of the party aware of these terms, failing which the said Guest will be held liable to and shall save harmless and indemnify the Property Owner and/or Manager, from any losses, claims, damages, costs or expenses arising as a result thereof. A confirmed reservation by e-mail constitutes notice to Guests of these exclusionary terms and Guests are deemed to have read and agreed to the foregoing.

Complaints Concerning Property
Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.

Delivery of Access Instructions
Check-in and arrival instructions will be emailed to the guest email within 7 days of the arrival date.

Maintenance Emergencies
Emergency contacts provided upon balance payment.

Privacy
The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.

Website Service Fee
Website Service Fees are refundable when the host cancellation policies allow for a 100% refund. Otherwise they are non-refundable.

Noise Restrictions
No noise after 10pm. You will be fined by security if your party and your guests disrupt other guests.

Policy Updates
Policies are subject to change without notice, however guests will be notified via e-mail of changes prior to their arrival.

Rental Accommodation Zoning
We are zoned for nightly rentals.

19 Reviews

Gary

Stafford Heights, Australia

Stayed March 2018

The Raven is in a great spot, not true ski in/out but pretty close. It was an easy walk to the gondy and never a worry, at the end of the day you could come down the run to Happy Valley hook left at the bridge and end up at the back of the complex, easy!

Good to have a car park if needed, the lift was good but they need to do some maintenance on it as some days it wasn't working.

We loved the unit and it was pretty comfy, but guys that sofa bed needs replacing..badly! Found the timer on the fire place a bit annoying and sometimes it wouldn't light but generally pretty good.

But the bonus was sitting in the hot tub at the end of a hard day on the slope and looking out across Happy Valley to the skating area and mountains, beautiful.

One thing that is a problem and it looks like it's the same at most places is the noise of people walking in the unit above, we can't understand how people can "walk" so hard but they do. If you do rent this place and there is a noise issue don't be afraid to approach the people living above, we did and they were very concerned about the fact that we were being affected by this and made heaps of effort to minimize it, even to the affect of getting the owner to put down mats.

in saying that we would definitely come back and many thanks for letting us stay for 2 months.

Response from the property host...

We are glad to hear you enjoyed your time with us. We will look into the items you mentioned to ensure future guests are comfortable. Thank you again for your stay with us.

Ian

Port Moody, Canada

Stayed January 2018

Fantastic unit - well appointed and very cozy. Beautiful views of the mountains and walking distance to the gondola.

Response from the property host...

Glad to hear you enjoyed your stay with us. We hope to see you again in the future!

Mandy

Winnipeg, Canada

Stayed March 2017

We were extremely pleased with the condo. Even better then the pictures! Very spacious and well kept. The kitchen was very well stocked with everything we needed and more. Rooms were clean and spacious. Checking in and out was really smooth. And great value!!

Our only complaint was the ski out, which was rated a three star, but probably is a little less then that. Had to walk about 5 minutes with our skis to the gondola. Ski in was great once we found it. But given how great the actual condo was, we all agreed it was worth it.

Response from the property host...

Thanks for the great review Mandy. We look forward to hosting your future stays at Big White.

Rose

Vancouver, Canada

Stayed March 2017

We had an amazing time here. Great location - close to happy valley lodge. Bonus to have the swimming pool for the kids on the day we took off from skiing

Response from the property host...

Thanks for the 5 star review Rose, we're glad you enjoyed the condo and your vacation at Big White.

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Raven 309 - Modern Corner Unit With Mountain Views & Private Hot Tub

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