The Smiths Ski Chalet

Cancellation Policy

Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.

• Up to 6 Days Before: No Refund
• Between 7-13 Days Before: No Refund
• Between 14-29 Days Before: No Refund
• Between 30-44 Days Before: No Refund
• 45+ Days Before: Loss of Deposit / Balance Not Paid

Full refunds will have an administration fee of 5% applied from the total refund amount. Administration fees do not apply to partial refund amounts.

For cancellations that are not eligible for any refund amount, the property owner will refund the amount recovered by rebooked dates. This will occur within 2 weeks after the departure date to confirm what dates were rebooked from the cancelled reservation.

Cancellations that result in a refund, will have 5% deducted from the calculated amount to cover administration and processing fees. These funds will be refunded to the original credit card used at the time of booking within 10 business days of cancellation.

Cleaning and pet fees are always refunded if the reservation is canceled before check-in. The alluraDirect service fee is non-refundable unless the cancellation is due to a special circumstance. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.

Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.

Covid-19 Policies: We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times. If your country, government, or airline has an official “nonessential travel restriction” in place for the dates of your travel a refund less a 5% processing fee is offered. This policy applies up to 45 days before the booked arrival date. Between 44 days and your arrival date guests will receive a 100% booking credit for the amount paid towards a booking for the same property for future travel up to 12/18 months from the cancelation date. This policy applies ONLY if the following restrictions are in place for your booked dates of accommodation “travel is prohibited due to Covid-19 by government and or health authorities or if social gathering limits are imposed that apply to Vacation Accommodation limits that would prohibit your group from gathering”. Examples of restrictions: • Government travel bans, border closures within Canada or from your home country • Limitations on social gathering which would prohibit your booked groups use of a Vacation Accommodation per the BC Provincial Health Officer’s orders for this health region for your booked dates. We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times. Policy for International Guests – Guests are responsible to ensure they meet all the requirements to transit from their home country to Canada and back to their departure country. • Guests can book provided they understand and agree quarantine restrictions on either end of travel are NOT valid reasons to cancel bookings and no refunds will be offered. • If a guest has a positive Covid test in the 72hr window of pre departure from their home country refunds will not be provided if bookings are subsequently cancelled. A credit for a future booking will be offered. • No refunds will be offered for any reason for any cancellations outside of our standard and Covid cancelation policies which are in place for all our booked guests. • Limitations on flights for your planned dates of travel are the responsibility of the guest. If you need to cancel due to flight limitations no refunds will be offered but a credit may be offered. • Guests are responsible to educate themselves to ensure all members of their party traveling into Canada are eligible to enter Canada based on the policies the Canadian Government has in place at the time you make your booking . This includes: • Requirements for a negative Covid test as described by the Canadian Government , fully vaccinated based on the Canadian Governments definition as such ,age and vaccination status requirements . • Testing may be required to depart Canada and or to transit through other countries to return home. It is the guest’s responsibility to ensure they can meet the requirements to depart from Canada and any countries in which they have to transit through to return home. A testing center is located at the Kelowna Airport at the time of this writing and transportation and testing costs are expenses guests are responsible for. Luxury Mountain Vacation Rentals may offer a credit for a cancelled bookings for a future stay with us in the same unit originally booked. This policy is at LMVR’s discretion to offer any credit based on the circumstances of the cancellation. Luxury Mountain Vacation Rentals. will not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, to you or your travelling companions or other group members resulting from events beyond our reasonable control. This would include, but not be limited to, acts of God, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, snow conditions, lift closures, road closures, floods, or acts or restraints imposed by government authorities. Should the property not be available or altered due to an act of god such as flood, fire etc. The guest can either choose to stay at the property, move to another property based on availability or receive a credit to be used at another time.

House Rules

Suitability & Eligibility Policies

Account Policies

Reservation Policies

Guest Stay Policies

General Policies

Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.

• Up to 6 Days Before: No Refund
• Between 7-13 Days Before: No Refund
• Between 14-29 Days Before: No Refund
• Between 30-44 Days Before: No Refund
• 45+ Days Before: Loss of Deposit / Balance Not Paid

Full refunds will have an administration fee of 5% applied from the total refund amount. Administration fees do not apply to partial refund amounts.

For cancellations that are not eligible for any refund amount, the property owner will refund the amount recovered by rebooked dates. This will occur within 2 weeks after the departure date to confirm what dates were rebooked from the cancelled reservation.

Cancellations that result in a refund, will have 5% deducted from the calculated amount to cover administration and processing fees. These funds will be refunded to the original credit card used at the time of booking within 10 business days of cancellation.

Cleaning and pet fees are always refunded if the reservation is canceled before check-in. The alluraDirect service fee is non-refundable unless the cancellation is due to a special circumstance. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.

Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.

Covid-19 Policies: We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times. If your country, government, or airline has an official “nonessential travel restriction” in place for the dates of your travel a refund less a 5% processing fee is offered. This policy applies up to 45 days before the booked arrival date. Between 44 days and your arrival date guests will receive a 100% booking credit for the amount paid towards a booking for the same property for future travel up to 12/18 months from the cancelation date. This policy applies ONLY if the following restrictions are in place for your booked dates of accommodation “travel is prohibited due to Covid-19 by government and or health authorities or if social gathering limits are imposed that apply to Vacation Accommodation limits that would prohibit your group from gathering”. Examples of restrictions: • Government travel bans, border closures within Canada or from your home country • Limitations on social gathering which would prohibit your booked groups use of a Vacation Accommodation per the BC Provincial Health Officer’s orders for this health region for your booked dates. We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times. Policy for International Guests – Guests are responsible to ensure they meet all the requirements to transit from their home country to Canada and back to their departure country. • Guests can book provided they understand and agree quarantine restrictions on either end of travel are NOT valid reasons to cancel bookings and no refunds will be offered. • If a guest has a positive Covid test in the 72hr window of pre departure from their home country refunds will not be provided if bookings are subsequently cancelled. A credit for a future booking will be offered. • No refunds will be offered for any reason for any cancellations outside of our standard and Covid cancelation policies which are in place for all our booked guests. • Limitations on flights for your planned dates of travel are the responsibility of the guest. If you need to cancel due to flight limitations no refunds will be offered but a credit may be offered. • Guests are responsible to educate themselves to ensure all members of their party traveling into Canada are eligible to enter Canada based on the policies the Canadian Government has in place at the time you make your booking . This includes: • Requirements for a negative Covid test as described by the Canadian Government , fully vaccinated based on the Canadian Governments definition as such ,age and vaccination status requirements . • Testing may be required to depart Canada and or to transit through other countries to return home. It is the guest’s responsibility to ensure they can meet the requirements to depart from Canada and any countries in which they have to transit through to return home. A testing center is located at the Kelowna Airport at the time of this writing and transportation and testing costs are expenses guests are responsible for. Luxury Mountain Vacation Rentals may offer a credit for a cancelled bookings for a future stay with us in the same unit originally booked. This policy is at LMVR’s discretion to offer any credit based on the circumstances of the cancellation. Luxury Mountain Vacation Rentals. will not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, to you or your travelling companions or other group members resulting from events beyond our reasonable control. This would include, but not be limited to, acts of God, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, snow conditions, lift closures, road closures, floods, or acts or restraints imposed by government authorities. Should the property not be available or altered due to an act of god such as flood, fire etc. The guest can either choose to stay at the property, move to another property based on availability or receive a credit to be used at another time.