Cancellation Policy
Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.
- Up to 6 Days Before: No Refund
- Between 7-13 Days Before: No Refund
- Between 14-29 Days Before: 50% Refund
- Between 30-44 Days Before: 100% Refund
- 45+ Days Before: 100% Refund
Refund percentage applies to total amount payable.
Free CancellationFor reservations with arrival dates greater than 7 nights in the future, there is a 24 hour grace period from confirmation to cancel and receive a refund of the amount paid. Contact info@alluradirect.com directly in this scenario.
Guest Cancellation PolicyCleaning, pet and host booking fees are always refunded if the reservation is canceled before check-in. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.
Website Service FeeThe alluraDirect service fee is refundable when owner refunds 100% otherwise non-refundable.
Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.
House Rules
Max Registered Guest Capacity
The maximum sleeping capacity is 6. Additional persons will result in immediate eviction. |
Minimum Age To Book
Sorry, we will not accept groups of guests where the responsible person is under 25 years of age. |
Check-In Time
Check-In time is 4:00 PM. This time is strictly enforced unless the property manager has agreed to an adjustment for your group. |
Check-Out Time
Check-Out time is 10:00 AM. This time is strictly enforced unless the property manager has agreed to an adjustment for your group. |
Quiet Time
No noise after 10:00 PM. Fines will be issued. Complaints of excessive noise will result in eviction without refund. |
Suitability & Eligibility Policies
Smoking
Absolutely no smoking allowed. Guests liable for all costs of special cleaning and fumigation, if housekeeping staff detect any evidence of smoking in the property. |
Pets
No pets allowed. No exceptions. Guest liable for costs of special cleaning, including carpets, if housekeeping staff detect any presence of pets in the property. |
Long Term Rentals
Sorry, we do not allow long-term renters longer than 30 nights. |
Parties & Events
Absolutely no parties or special events can be hosted in the property and premises. Complaints of excessive noise or party size, will result in eviction without refund. |
Travel Resellers
We do not accept Travel Reseller bookings. |
Wheelchair Accessible
Property can accommodate wheelchair use and wheelchair access. |
Account Policies
Guest Stay Contract
By reserving online via your credit card, you are agreeing to our terms and conditions. By clicking the AGREE button when paying online, you acknowledge that you have legally accepted, read, understood, agree with, and will comply with our publicly advertised policies (including payment terms) on our web site. |
Guest ID Documents
We and our in-resort contacts reserve the right to ask all Guests for identification (one with photo) before or during their stay, to confirm their eligibility to book and stay in our property. |
Guest Account Termination
The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site |
Ineligible Guests
The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses |
Terms of Eviction
Will be evicted for excessive noise, common or private property damage or threat of damage, disturbing the peace, excess of maximum sleeping capacity, or violation of any of our policies. You will not receive a refund! |
Reservation Policies
Extenuating Circumstances Policy
Cancellations caused by government travel restrictions, declared emergencies, epidemics or large-scale natural disasters, are covered by the extenuating circumstances policy. This allows a reservation be cancelled without charge or penalty, resulting in a full refund. This policy applies to all reservations and supersedes the host cancellation policy. |
Late Payments
Failure to pay by the due dates will result in automatic cancellation without a deposit refund. Guests can re-book dates if they are still available; deposit will not be re-charged. |
Delayed Arrivals
No refunds. We are not responsible for circumstances which result in delayed arrivals. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products. |
Reservation Changes
Please contact us if you need to lengthen or shorten your reservation, and we will do what we can to accommodate. Changes are not guaranteed, and refunds may be treated in accordance with our cancellation policy. |
Subleased Tenants
Subleasing of the property is not allowed. Unless approved and authorized by the property owner outside of this contract, subleasing will result in eviction without refund. |
Guest Stay Policies
Property Damage
Guest assumes all financial responsibility for property damage incurred by tenants or guests & authorizes the charge on their card upon departure in the event of property damage. By accepting our guest stay contract with online payment you agree to pay us for all damages that you incur. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pets inside the property and all charges relating to security company or police involvement regarding property occupant's behavior while in the property or on common premises.
Unapproved pets will result in a $300 fine.
Any evidence of smoking will result in an automatic fine of $300 to pay for professional cleaning of the unit. |
Excessive Cleaning
Guests authorize a credit card charge for excessive cleaning costs. Please ensure to read and follow the check-out procedures to ensure there are no additional cleaning costs. |
Excessive Noise
Complaints of excessive noise will result in eviction without refund, please be considerate of your neighbors. We reserve the right to evict any guest who is behaving in an unruly manner. We ask that you observe the Municipal bylaws (no amplified music or speech between the hours of 10:00 pm and 8:00 am) and rules for the common areas of the property and be considerate of other guests. Hot tubs are of particular concern, be aware that voices carry and can be disturbing to your neighbours. |
General Amenities
Please respect all private and common amenities of the property. Damage or excessive cleaning to any amenity will be charged to the Guest responsible. |
Housekeeping
Provided before arrival and after departure. Additional housekeeping may be available on request at your expense, please contact the property owner for more details. |
Garbage Removal
Guests are responsible for removing garbage to the disposal area on departure. Excess cleaning charges will be applied for garbage left behind in the property. |
Internet Usage
Illegal downloads forbidden. Should we receive notification that such activity has occurred, the Guest responsible will be immediately evicted and charged for damages. |
Ski & Bike Storage
Please contact us to confirm storage locations and details. Damage or excessive cleaning to the property due to your equipment will result in extra charges to your credit card. |
Locking & Securing Unit
Guests are required to securely lock all doors and entrances when they are not in the unit or upon departure. |
Forgotten Items by Guest
Guests are responsible for all mailing costs for forgotten items. |
Missing Items
Guests authorize a credit card charge for any missing items. |
Parking & Ticketing
Parking information will be provided in your check-in and arrival instructions email. We are not liable for any parking tickets or towing fees you may incur. |
Early Check-In & Late Check-Out Requests
Early Check-In & Late Check-Out may be available in some cases, please inquire |
Unauthorized Early Entry or Late Departure
Unauthorized access is considered trespassing.
In British Columbia, trespassing is an offence under the Trespass Act when a person enters private, enclosed land without permission, ignores posted signage, or fails to leave when asked. Owners or occupiers may remove trespassers, and peace officers may make arrests where appropriate.
Violations may also result in additional operational charges if delays impact incoming or outgoing guests. |
Grocery Delivery Policy
Grocery delivery may be available, please inquire |
Minimum Age To Book
The host acknowledges and affirms its obligations under the British Columbia Human Rights Code (the “Code”). Nothing in these terms, conditions, or policies shall be construed to abrogate, diminish, or otherwise impair any individual’s right to seek reasonable accommodation on the basis of one or more protected characteristics under the Code, including, without limitation, age, in connection with the provision of any accommodation offered by the host.
In the event of any inconsistency or conflict between the provisions herein and the Code, the provisions of the Code shall prevail and govern to the extent of such inconsistency. |
General Policies
Amenity Guarantee
All private essential amenities, including air conditioning, private hot tubs, pools, internet and fireplaces will be maintained and made available to the best of our abilities. If an issue occurs during the stay that removes the usage of an essential amenity, actions to remedy, repair or replace the amenity during the stay will be completed. If we fail to successfully repair the amenity, compensation of up to $100.00 will be made available for the inconvenience. |
Liability
Neither the Property Owner nor Rental Manager shall be held liable for any losses, claims, damages, costs or expenses arising out of any theft, accident, injury, death, damage, delay, inconvenience or distress, whether or not arising by the negligence of the Property Owner or Manager and the Guests hereby waive any and all such liability. The Guest booking this accommodation is responsible for making all members of the party aware of these terms, failing which the said Guest will be held liable to and shall save harmless and indemnify the Property Owner and/or Manager, from any losses, claims, damages, costs or expenses arising as a result thereof. A confirmed reservation by e-mail constitutes notice to Guests of these exclusionary terms and Guests are deemed to have read and agreed to the foregoing. |
Delivery of Access Instructions
Check-in and arrival instructions will be emailed to the guest email within 7 days of the arrival date. |
Complaints Concerning Property
Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure. |
Maintenance Emergencies
Emergency contacts provided upon balance payment. |
Privacy
The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact. |
Website Service Fee
Website Service Fees are refundable when the host cancellation policies allow for a 100% refund. Otherwise they are non-refundable. |
Noise Restrictions
No noise after 10pm. You will be fined by security if your party and your guests disrupt other guests. |
Policy Updates
Policies are subject to change without notice, however guests will be notified via e-mail of changes prior to their arrival. |
Rental Accommodation Zoning
We are zoned for nightly rentals. |
Package, Mail & Parcel Delivery Disclaimer Policy
Guests are responsible for all mailing costs for forgotten items. |
Other
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