Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.
Refund percentage applies to total amount payable.
For reservations with arrival dates greater than 7 nights in the future, there is a 24 hour grace period from confirmation to cancel and receive a refund of the amount paid. Contact info@alluradirect.com directly in this scenario.
Cleaning, pet and host booking fees are always refunded if the reservation is canceled before check-in. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.
The alluraDirect service fee is refundable when owner refunds 100% otherwise non-refundable.
Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.
Smoking
Absolutely no smoking allowed. Guests liable for all costs of special cleaning and fumigation, if housekeeping staff detect any evidence of smoking in the property. |
Pets
No pets allowed. No exceptions. Guest liable for costs of special cleaning, including carpets, if housekeeping staff detect any presence of pets in the property. |
Long Term Rentals
Sorry, we do not allow long-term renters longer than 30 nights. |
Parties & Events
Absolutely no parties or special events can be hosted in the property and premises. Complaints of excessive noise or party size, will result in eviction without refund. |
Travel Resellers
We accept Travel Reseller bookings but do not offer referral fees. |
Wheelchair Accessible
Property cannot accommodate wheelchair use and wheelchair access. |
Guest Stay Contract
By reserving online via your credit card, you are agreeing to our terms and conditions. By clicking the AGREE button when paying online, you acknowledge that you have legally accepted, read, understood, agree with, and will comply with our publicly advertised policies (including payment terms) on our web site. |
Guest ID Documents
We and our in-resort contacts reserve the right to ask all Guests for identification (one with photo) before or during their stay, to confirm their eligibility to book and stay in our property. |
Guest Account Termination
The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site |
Ineligible Guests
The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses |
Terms of Eviction
Will be evicted for excessive noise, common or private property damage or threat of damage, disturbing the peace, excess of maximum sleeping capacity, or violation of any of our policies. You will not receive a refund! |
Extenuating Circumstances Policy
Cancellations caused by government travel restrictions, declared emergencies, epidemics or large-scale natural disasters, are covered by the extenuating circumstances policy. This allows a reservation be cancelled without charge or penalty, resulting in a full refund. This policy applies to all reservations and supersedes the host cancellation policy. |
Late Payments
Failure to pay by the due dates will result in automatic cancellation without a deposit refund. Guests can re-book dates if they are still available; deposit will not be re-charged. |
Delayed Arrivals
No refunds. We are not responsible for circumstances which result in delayed arrivals. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products. |
Reservation Changes
Your reservation can be changed if it is in compliance with our cancellation policy. Please note that your deposit for your revised reservation is calculated on your original reservation amount. |
Subleased Tenants
Subleasing of the property is not allowed. Unless approved and authorized by the property owner outside of this contract, subleasing will result in eviction without refund. |
Property Damage
Guest assumes all financial responsibility for property damage incurred by tenants or guests & authorizes the charge on their card upon departure in the event of property damage. By accepting our guest stay contract with online payment you agree to pay us for all damages that you incur. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pets inside the property and all charges relating to security company or police involvement regarding property occupant's behavior while in the property or on common premises.
Unapproved pets will result in a $300 fine.
Any evidence of smoking will result in an automatic fine of $300 to pay for professional cleaning of the unit.
Linen & Towel Damage Policy:
Luxury Mountain Vacation Rentals provides all properties with professionally cleaned, high-quality linens and towels for guest use. We understand that normal wear and light soiling can occur during a stay. However, guests will be charged for linens and towels that are damaged or stained beyond reasonable use, including but not limited to:
-Permanent stains (e.g. makeup, self-tanner, hair dye, wine, blood, grease, or other substances that cannot be removed through standard laundering)
-Burn marks, rips, tears, or excessive wear
-Use of towels or linens for cleaning, makeup removal, shoe drying, pet use, or other non-intended purposes
Charges will reflect the replacement cost of the affected item(s), plus any applicable administrative or handling fees. These charges may be applied to the guest’s security deposit or the payment method on file. |
Excessive Cleaning
Standard departure cleaning is complimentary. Cleaning associated with defacing the property, or above the standard fees is considered property damage. |
Excessive Noise
Complaints of excessive noise will result in eviction without refund, please be considerate of your neighbors. We reserve the right to evict any guest who is behaving in an unruly manner. We ask that you observe the Municipal bylaws (no amplified music or speech between the hours of 10:00 pm and 8:00 am) and rules for the common areas of the property and be considerate of other guests. Hot tubs are of particular concern, be aware that voices carry and can be disturbing to your neighbours. |
General Amenities
Please respect all private and common amenities of the property. Damage or excessive cleaning to any amenity will be charged to the Guest responsible. Use of common facilities is at your own risk. Please obey posted rules and regulations. |
Housekeeping
For reservations 13 days or greater a complementary midstay clean are available and offered every 7th day and every 7th day afterwards unless there are less than 3 days remaining before departure. Complementary midstay cleaning will be pre-booked based on length of stay as per the schedule above and they cannot be changed by the guest. To request a change LMVR requires a minimum of 2 weeks notice in writing by email to LMVR before the booking arrival date. Request for date changes will be considered and are not guaranteed. We will do our best to accommodate requests provided sufficient notice is given. The mid-stay clean includes changing linens and towels, cleaning all bathrooms, kitchen area, vacuum/sweeping and mopping, and replenishing your paper products. If you wish to schedule a mid-stay clean, please contact us to schedule a date for the clean. If you have specific questions or requests, please contact us. |
Garbage Removal
Guests are responsible for garbage removal at the time of departure. Waste disposal & Recycling containers are located on site in the parking garage. |
Internet Usage
Wireless internet access is provided by a third party. We cannot be held responsible if there is a lack of or quality of service at any time. |
Ski & Bike Storage
Equipment must be stored in the secure ski locker provided. Please do not bring equipment into the suite. |
Locking & Securing Unit
all doors and windows must be closed and locked upon departure. |
Forgotten Items by Guest
Guests are responsible for all mailing costs for forgotten items. |
Missing Items
Guests authorise credit card charge for replacement of missing items. We will notify you in advance of any charges. |
Parking & Ticketing
1 free reserved space. |
Early Check-In & Late Check-Out Requests
LMVR offers a structured program to facilitate early check-in and/or late check-out requests.
Guests must contact LMVR no less than ten (7) days prior to arrival to inquire about availability and applicable fees.
Please note:
Early check-in and late check-out are not guaranteed.
Approval is subject to availability and is granted solely at the discretion of LMVR.
LMVR will not approve early check-in or late check-out requests if the property has a turnover on the same day.
A turnover is defined as a departure and arrival occurring on the same day. On turnover days, the full preparation window between 10:00 AM and 4:00 PM is required to inspect, clean, secure, and stage the property to our standards.
Applicable fees will apply for any approved early access or extended departure.
Guests wishing to explore this option are encouraged to contact our office to discuss availability. |
Unauthorized Early Entry or Late Departure
If guests attempt to enter the property prior to 4:00 PM, remain in the property past 10:00 AM, or otherwise access the property outside of the contracted rental period without authorization, LMVR reserves the right to administer a fine equal to:
50% of the average nightly rate for the booking date range.
Unauthorized access is considered trespassing.
In British Columbia, trespassing is an offence under the Trespass Act when a person enters private, enclosed land without permission, ignores posted signage, or fails to leave when asked. Owners or occupiers may remove trespassers, and peace officers may make arrests where appropriate.
Violations may also result in additional operational charges if delays impact incoming or outgoing guests. |
Grocery Delivery Policy
Luxury Mountain Vacation Rentals (LMVR)
To ensure a seamless and secure grocery delivery experience for our guests, LMVR strongly recommends the use of our trusted grocery delivery partner:
Vacation Foods
www.vacationfoods.com
We work closely with Vacation Foods and have established procedures in place for property access and delivery coordination. Their team liaises directly with LMVR prior to arrival and is authorized to access the home and properly store groceries in refrigerators and freezers before guest check-in.
Alternative Grocery Providers
Guests who choose to use a grocery provider other than Vacation Foods will be subject to an additional $50.00 facilitation fee.
This fee covers:
• Meeting the delivery provider onsite
• Providing access to the property
• Assisting with placing groceries into refrigeration/freezer storage
• Securing and locking the property upon completion
This fee reflects additional labour time and operational costs incurred by LMVR to facilitate third-party deliveries and is considered a direct expense to the company.
Payment Terms
The $50.00 facilitation fee must be paid in advance of the scheduled delivery.
LMVR will process this fee via:
• Square Payment Platform (credit card payments)
• E-Transfer (Canadian bank accounts only), where applicable
Advance Notice Requirement
Guests are required to contact LMVR no less than seven (7) days prior to arrival to:
Schedule delivery arrangements
Confirm delivery timing
Complete payment of the applicable facilitation fee
Failure to provide sufficient notice may result in our inability to accommodate the grocery delivery.
LMVR reserves the right to decline coordination of third-party grocery deliveries that do not comply with this policy. |
Minimum Age To Book
The host acknowledges and affirms its obligations under the British Columbia Human Rights Code (the “Code”). Nothing in these terms, conditions, or policies shall be construed to abrogate, diminish, or otherwise impair any individual’s right to seek reasonable accommodation on the basis of one or more protected characteristics under the Code, including, without limitation, age, in connection with the provision of any accommodation offered by the host.
In the event of any inconsistency or conflict between the provisions herein and the Code, the provisions of the Code shall prevail and govern to the extent of such inconsistency. |
Amenity Guarantee
All private essential amenities, including air conditioning, private hot tubs, pools, internet and fireplaces will be maintained and made available to the best of our abilities. If an issue occurs during the stay that removes the usage of an essential amenity, actions to remedy, repair or replace the amenity during the stay will be completed. If we fail to successfully repair the amenity, compensation of up to $100.00 will be made available for the inconvenience. |
Liability
Neither the Property Owner nor Rental Manager shall be held liable for any losses, claims, damages, costs or expenses arising out of any theft, accident, injury, death, damage, delay, inconvenience or distress, whether or not arising by the negligence of the Property Owner or Manager and the Guests hereby waive any and all such liability. The Guest booking this accommodation is responsible for making all members of the party aware of these terms, failing which the said Guest will be held liable to and shall save harmless and indemnify the Property Owner and/or Manager, from any losses, claims, damages, costs or expenses arising as a result thereof. A confirmed reservation by e-mail constitutes notice to Guests of these exclusionary terms and Guests are deemed to have read and agreed to the foregoing. |
Complaints Concerning Property
Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure. |
Delivery of Access Instructions
Check-in and arrival instructions will be emailed to the guest email within 7 days of the arrival date. |
Maintenance Emergencies
Emergency contacts provided upon balance payment. |
Privacy
The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact. |
Website Service Fee
Website Service Fees are refundable when the host cancellation policies allow for a 100% refund. Otherwise they are non-refundable. |
Noise Restrictions
No noise after 10pm. You will be fined by security if your party and your guests disrupt other guests. |
Policy Updates
Policies are subject to change without notice, however guests will be notified via e-mail of changes prior to their arrival. |
Rental Accommodation Zoning
We are zoned for nightly rentals. |
Package, Mail & Parcel Delivery Disclaimer Policy
Luxury Mountain Vacation Rentals (LMVR) does not accept responsibility or liability for any mail, packages, parcels, courier items, or other deliveries sent by guests to their booked accommodation, LMVR offices, or any other LMVR-managed location.
Big White Ski Resort is a remote mountain destination, and delivery services frequently experience delays, incomplete service, incorrect routing, or refusal to deliver to the resort altogether. As such, LMVR strongly discourages guests from attempting to ship or courier items to the resort at any time.
LMVR does not provide package receiving, storage, tracking, redirection, driver coordination, or pickup services. LMVR staff will not meet delivery drivers, retrieve parcels, or facilitate access to accommodations for delivery purposes.
Any deliveries initiated by a guest are undertaken entirely at the guest’s own risk and expense. LMVR assumes no responsibility for lost, delayed, misdelivered, damaged, stolen, or refused items, regardless of delivery method, carrier, or stated delivery date.
Guests agree that LMVR shall not be held liable for any costs, losses, inconvenience, or damages arising from attempted or completed deliveries. |
Other
Our Consumer Protection BC License Number: 84472 |
