Main Village Reno! 1 Bedroom, 1 Bathroom; 2 Sofa beds, Laundry, Parking!

Essential Amenities

Air Conditioning

Internet Access

Laundry - Insuite

Fireplace - Gas

Private Amenities

Telephone

Iron and Ironing Board

Baby/Infant Equipment

Towels/Linens

Ski Storage

Ski storage is allowed inside the property; a ski rack is provided both inside and on the balcony.

Bike Storage

A bike storage locker is available in the parking garage; there is also a locking post at each parking spot. Guests are allowed to bring the bikes into the unit.

Netflix/Chromecast/Apple TV

Television

Kitchen Amenities

Stove

Oven

Fridge

Microwave

Coffee - Drip

Kettle

Blender

Toaster

Dishwasher

Glassware

Roasting Pan

Bakeware

Pots and Pans

Cooking Utensils

Dishware

Knives/Knife Block

Dish Soap & Detergent

Paper Towels

Building Amenities

Hot Tub

Laundry Facilities

In suite guest laundry; the building also has a coin operated facility.

Concierge/Front Desk

Bike Storage

Building Bike Storage Room

Elevator

Safety Amenities

Carbon Monoxide Detector

Fire Extinguisher

Other

Tamper Resistant Electrical Outlets

Cancellation Policy

Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.

Up to 6 Days Before: No Refund
Between 7-13 Days Before: No Refund
Between 14-29 Days Before: 50% Refund
Between 30-44 Days Before: 100% Refund
45+ Days Before: 100% Refund

Refund percentage applies to total amount payable.

Free Cancellation
For reservations with arrival dates greater than 7 nights in the future, there is a 24 hour grace period from confirmation to cancel and receive a refund of the amount paid. Contact info@alluradirect.com directly in this scenario.

Guest Cancellation Policy
Cleaning, pet and property manager fees are always refunded if the reservation is canceled before check-in. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.

Website Service Fee
The alluraDirect service fee is refundable when owner refunds 100% otherwise non-refundable.

Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.

House Rules

Max Guest Capacity
The maximum sleeping capacity is 4. Additional persons will result in immediate eviction.

Minimum Age To Book
Sorry, we will not accept groups of guests where the responsible person is under 25 years of age.

Check-In Time
Check-In time is 4:00 PM. This time is strictly enforced unless the property manager has agreed to an adjustment for your group.

Check-Out Time
Check-Out time is 10:00 AM. This time is strictly enforced unless the property manager has agreed to an adjustment for your group.

Quiet Time
No noise after 10:00 PM. Fines will be issued. Complaints of excessive noise will result in eviction without refund.

Suitability & Eligibility Policies

Smoking
Absolutely no smoking allowed. Guests liable for all costs of special cleaning and fumigation, if housekeeping staff detect any evidence of smoking in the property.

Pets
No pets allowed. No exceptions. Guest liable for costs of special cleaning, including carpets, if housekeeping staff detect any presence of pets in the property.

Long Term Rentals
We will accept long term renters (one month plus). Please contact the owner for more details.

Parties & Events
Absolutely no parties or special events can be hosted in the property and premises. Complaints of excessive noise or party size, will result in eviction without refund.

Travel Resellers
We do not accept Travel Reseller bookings.

Wheelchair Accessible
Property cannot accommodate wheelchair use and wheelchair access.

Account Policies

Guest Stay Contract
By reserving online via your credit card, you are agreeing to our terms and conditions. By clicking the AGREE button when paying online, you acknowledge that you have legally accepted, read, understood, agree with, and will comply with our publicly advertised policies (including payment terms) on our web site.

Guest ID Documents
We and our in-resort contacts reserve the right to ask all Guests for identification (one with photo) before or during their stay, to confirm their eligibility to book and stay in our property.

Guest Account Termination
The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site

Ineligible Guests
The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses

Terms of Eviction
Will be evicted for excessive noise, common or private property damage or threat of damage, disturbing the peace, excess of maximum sleeping capacity, or violation of any of our policies. You will not receive a refund!

Reservation Policies

Extenuating Circumstances Policy
Cancellations caused by government travel restrictions, declared emergencies, epidemics or large-scale natural disasters, are covered by the extenuating circumstances policy. This allows a reservation be cancelled without charge or penalty, resulting in a full refund. This policy applies to all reservations and supersedes the host cancellation policy.

Late Payments
Please contact us immediately to ensure that your reservation does get cancelled.

Delayed Arrivals
Our front desk service provides 24 hour front desk concierge service, but they only maintain staff at the desk until 12 midnight during the winter ski season and until 9pm during the spring, summer and fall. If you happen to arrive after their regular hours you’ll need to call +1-604-907-0599 upon arrival for someone from night security to meet with you to obtain keys; for after hours service there may be a small $35 fee. For more information visit http://www.whistlerreception.com/guest_info.cfm

Reservation Changes
Please contact us if you need to lengthen or shorten your reservation, and we will do what we can to accommodate. Changes are not guaranteed, and refunds may be treated in accordance with our cancellation policy.

Subleased Tenants
Subleasing of the property is not allowed. Unless approved and authorized by the property owner outside of this contract, subleasing will result in eviction without refund.

Guest Stay Policies

Property Damage
Guest assumes all financial responsibility for property damage incurred by tenants or guests & authorizes the charge on their card upon departure in the event of property damage. By accepting our guest stay contract with online payment you agree to pay us for all damages that you incur. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pets inside the property and all charges relating to security company or police involvement regarding property occupant's behavior while in the property or on common premises.

Excessive Cleaning
Prior to departure, guest are asked to place their dirty dishes in the dishwasher and turn it on so the machine will be complete its' cycle when housekeeping visits the room to prepare for the next guest. If you have accumulated a large volume of garbage or recyclables (i.e.: more than 1 or 2 bags), to avoid cleaning surcharges, please drop off the excess garbage at the garbage room. Excessive Cleaning Costs will be charged agains the guests' credit card deposit and/or deposit provided.

Excessive Noise
Complaints of excessive noise will result in a minimum $150 fine if it results in a visit from the building security and may result in eviction without refund!. Please be considerate of our neighbour's.

General Amenities
Please respect all private and common amenities of the property. Damage or excessive cleaning to any amenity will be charged to the Guest responsible. Guests are required to observe the building bylaws; fines range from $99CAN to $500CAN for violations. Any fines not paid directly by the guest, will be deducted from the guest deposit. The parking garage, elevators, door entries and hallway's all have surveillance cameras where the complex security can track to determine which guest suite is in violation of a building by law.

Housekeeping
Due to the high cost of cleaning and to reduce the impact on the environment, almost all properties in Whistler only offer a departure clean; this is what is included in your rental. A mid-week cleaning can be arranged for an additional fee. For an additional $45/visit, housekeeping will change the bed linens, towels, freshen up the washroom, quick vacuum and take out the garbage.

Garbage Removal
Guests are responsible for removing garbage to the disposal area.

Internet Usage
Illegal downloads forbidden. Should we receive notification that such activity has occurred, the Guest responsible will be immediately evicted and charged for damages.

Ski & Bike Storage
The Marketplace Lodge complex does not have a common ski/snowboard storage locker; guests are therefore allowed to bring their equipment into the condo Skis and snowboards are allowed to be stored in the suite. To prevent personal or property damage guests are asked to store equipment on the balcony.

Locking & Securing Unit
The exterior door keyfob(s) are obtained from the Whistler Reception front desk. Each keyfob has a $100 deposit to ensure its safe return upon your departure. Door codes for the condo are generated by the front desk at Whistler Reception upon check-in. To enter our property you'll enter the code provided by Whistler Reception, when the green light goes on, turn the door handle. Door codes are typically 6 to 9 digits long; only if there is a * or # provided with the code, you must enter these symbols as provided. When the deadbolt is used on the door, other guests in your party will not be able to enter the suite with the door code provided. The deadbolt also prevents access to the unit from our housekeeping and maintenance. In the event of an emergency, if the deadbolt is applied only an owner code or property manager code will override the deadbolt. There is an interior door inside our property with a numeric key pad which is an owner locker and therefore not accessible. All exterior doors require the key fob to unlock. If the door does not fully close a high pitched buzzer will sound, which is a signal that the door is ajar. Preventing the doors from not closing is against the building bylaws.

Forgotten Items by Guest
Guests are responsible for all mailing costs for forgotten items.

Missing Items
Guests authorize a credit card charge for missing items.

Parking & Ticketing
Parking information will be provided in your check-in and arrival instructions email. We are not liable for any parking tickets or towing fees you may incur.

General Policies

Amenity Guarantee
All private essential amenities, including air conditioning, private hot tubs, pools, internet and fireplaces will be maintained and made available to the best of our abilities. If an issue occurs during the stay that removes the usage of an essential amenity, actions to remedy, repair or replace the amenity during the stay will be completed. If we fail to successfully repair the amenity, compensation of up to $100.00 will be made available for the inconvenience.

Liability
Neither the Property Owner nor Rental Manager shall be held liable for any losses, claims, damages, costs or expenses arising out of any theft, accident, injury, death, damage, delay, inconvenience or distress, whether or not arising by the negligence of the Property Owner or Manager and the Guests hereby waive any and all such liability. The Guest booking this accommodation is responsible for making all members of the party aware of these terms, failing which the said Guest will be held liable to and shall save harmless and indemnify the Property Owner and/or Manager, from any losses, claims, damages, costs or expenses arising as a result thereof. A confirmed reservation by e-mail constitutes notice to Guests of these exclusionary terms and Guests are deemed to have read and agreed to the foregoing.

Complaints Concerning Property
Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.

Delivery of Access Instructions
Check-in and arrival instructions will be emailed to the guest email within 7 days of the arrival date.

Maintenance Emergencies
Emergency contacts provided upon balance payment.

Privacy
The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.

Website Service Fee
Website Service Fees are refundable when the host cancellation policies allow for a 100% refund. Otherwise they are non-refundable.

Noise Restrictions
No noise after 10pm. You will be fined by security if your party and your guests disrupt other guests.

Policy Updates
Policies are subject to change without notice, however guests will be notified via e-mail of changes prior to their arrival.

Rental Accommodation Zoning
We are zoned for nightly rentals.

Main Village Reno! 1 Bedroom, 1 Bathroom; 2 Sofa beds, Laundry, Parking!

Guest Reviews

Sleeping Areas & Beds

Bathrooms

Essential Amenities

Private Amenities

Kitchen Amenities

Building Facilities

Safety Amenities

Parking Details

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Availability

Rates & Payment Schedule

House Rules & Suitability

Rental Policies & Contract

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