Arrival Days |
Check-in and arrival instructions will be emailed upon balance payment. |
Cancellations Made by Guests |
Deposit payment non refundable. Balance payment is refundable, less 4% transaction fee's if cancelled within 30 days or greater of booking. If less than 30 days notice balance will be refunded providing we are able to replace your booking |
Delayed Arrivals |
No refunds. We are not responsible for circumstances which result in delayed arrivals. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products. |
Delivery of Instructions and Access Information |
Check-in and arrival instructions will be emailed upon balance payment. |
Guest Account Termination |
The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site |
Ineligible Guests Reservation Reversal |
The Owner or their Contact reserves the right to cancel
reservations made by, and refuse business to: Guests who do not meet the
policies published in this property's Policies Table at the time of booking
and past Guests known to have : intentionally violated rental property
policies, damaged and/or defaced rental properties through intentionally
destructive and/or negligent behavior, engaged in theft, broken local bylaws
and laws, committed fraud or who misrepresented themselves, and Guests who
have caused bodily or emotional harm to any third parties. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses |
Late Reservation Payments |
Failure to pay by the due dates will result in automatic cancellation without a deposit refund. Guests can re-book dates if they are still available; deposit will not be re-charged. |
Privacy |
The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact. |
Website Service Fee |
Website Service Fees are non-refundable, with the exception to reservations made before March 15, 2020. If there is an officially mandated COVID travel restriction being imposed by the countries where the property and/or guest is located, website service fees may be usable as a credit. To claim this credit review, the restriction must be in place up to 14 days prior to your rental arrival date. All refunds will be processed in Canadian Dollars (CAD) and any currency exchange difference will not be covered. Please contact info@alluradirect.com between 1-14 days before your cancelled arrival date to have reviewed. Flight cancellations alone will not be approved, a copy of the official Government issued restriction will be required. |
Bike Storage |
Bikes must be stored in the garage and are NOT permitted in the condo. |
Check-In Time |
4:00 pm |
Check-Out Time |
10:00 am |
Complaints Concerning Property |
Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure. |
COVID Contact Tracing Requirements |
The property owner must be able to produce a list of guests who have occupied their rentals for contact tracing protocols in the event of an outbreak. The guest must provide names of whop will be occupying the rental property during their rental agreement. |
COVID Maximum Guest Limitation |
The number of people is limited to the capacity of the space, plus a maximum of five visitors at any given time. Large gatherings will be removed from the premises and no refund will be provided. |
Excessive Cleaning Costs |
Guests authorize a credit card charge for excessive cleaning costs beyond the normal amount of cleaning when a guest departs. |
Excessive Noise |
Occupants may be evicted subsequent to noise complaints and will be charged the amount for the security callout.. Please respect the 10 pm quiet time in this complex |
Hot Tub |
Be respectful of your neighbors regarding noise levels. We are not responsible if the hot tub has technical difficulties. |
Housekeeping |
Includes clean on arrival; cleaned after departure; every 4th day if staying 7 days or more. Additional housekeeping can be arranged for a nominal fee. |
Internet Availability & Usage |
Illegal downloads forbidden. Should we receive notification that such activity has occurred, the Guest responsible will be immediately evicted and charged for damages. We are not responsible if the internet provider has a disruption of service. |
Liability |
Guest responsibility. Owner will not be held responsible for any accident or injury while in said premises |
Maintenance Emergencies |
Management Company available 24/7 for any serious emergencies. |
Maximum Sleeping Capacity |
8 people in 5 beds |
Noise Restrictions |
No noise after 10pm. You will be fined by security if your party and your guests disrupt other guests. |
Parking & Ticketing |
Parking information will be provided in your check-in and arrival instructions email. We are not liable for any parking tickets or towing fees you may incur. |
Property Damage |
Guest authorizes up to a $750.00 CAD charge on their card upon departure in the event of property damage. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pets inside the property and all charges relating to security company or police involvement regarding property occupant's behavior while in the property or on common premises. |
Rental Accommodation Zoning |
Zoned for phase 1 nightly rentals |
Ski & Snowboard Gear Storage |
Must be stored in Garage, To prevent paint damage, skis are not permitted in the unit. |
Terms of Eviction |
Will be evicted for excessive noise, common or private property damage or threat of damage, disturbing the peace, excess of maximum sleeping capacity, or violation of any of our policies. You will not receive a refund! |