Cancellation Policy
Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.
- Up to 6 Days Before: No Refund
- Between 7-13 Days Before: No Refund
- Between 14-29 Days Before: No Refund
- Between 30-44 Days Before: 50% Refund
- 45+ Days Before: 100% Refund
Refund percentage applies to total amount payable.
Free CancellationFor reservations with arrival dates greater than 7 nights in the future, there is a 24 hour grace period from confirmation to cancel and receive a refund of the amount paid. Contact
[email protected] directly in this scenario.
Guest Cancellation PolicyCleaning, pet and property manager fees are always refunded if the reservation is canceled before check-in. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.
Website Service FeeThe alluraDirect service fee is refundable when owner refunds 100% otherwise non-refundable.
Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.
House Rules
Max Guest Capacity
The maximum sleeping capacity is 4. Additional persons will result in immediate eviction. |
Minimum Age To Book
Sorry, we will not accept groups of guests where the responsible person is under 25 years of age. |
Check-In Time
Check-In time is 4:00 PM. This time is strictly enforced unless the property manager has agreed to an adjustment for your group. |
Check-Out Time
Check-Out time is 10:00 AM. This time is strictly enforced unless the property manager has agreed to an adjustment for your group. |
Quiet Time
No noise after 10:00 PM. Fines will be issued. Complaints of excessive noise will result in eviction without refund. |
Suitability & Eligibility Policies
Smoking
Absolutely no smoking allowed. Guests liable for all costs of special cleaning and fumigation, if housekeeping staff detect any evidence of smoking in the property. |
Pets
No pets allowed. No exceptions. Guest liable for costs of special cleaning, including carpets, if housekeeping staff detect any presence of pets in the property. |
Long Term Rentals
We will accept long term renters (one month plus). Please contact the owner for more details. |
Parties & Events
Absolutely no parties or special events can be hosted in the property and premises. Complaints of excessive noise or party size, will result in eviction without refund. |
Travel Resellers
We do not accept Travel Reseller bookings. |
Wheelchair Accessible
Property can accommodate wheelchair use and wheelchair access. |
Account Policies
Guest Stay Contract
By reserving online via your credit card, you are agreeing to our terms and conditions. By clicking the AGREE button when paying online, you acknowledge that you have legally accepted, read, understood, agree with, and will comply with our publicly advertised policies (including payment terms) on our web site. |
Guest ID Documents
We and our in-resort contacts reserve the right to ask all Guests for identification (one with photo) before or during their stay, to confirm their eligibility to book and stay in our property. |
Guest Account Termination
The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site |
Ineligible Guests
The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses |
Terms of Eviction
Will be evicted for excessive noise, common or private property damage or threat of damage, disturbing the peace, excess of maximum sleeping capacity, or violation of any of our policies. You will not receive a refund! |
Reservation Policies
Extenuating Circumstances Policy
Cancellations caused by government travel restrictions, declared emergencies, epidemics or large-scale natural disasters, are covered by the extenuating circumstances policy. This allows a reservation be cancelled without charge or penalty, resulting in a full refund. This policy applies to all reservations and supersedes the host cancellation policy. |
Late Payments
Failure to pay by the due dates will result in automatic cancellation without a deposit refund. Guests can re-book dates if they are still available; deposit will not be re-charged. |
Delayed Arrivals
Please let us know if the reception staff may need to meet you after hours due to a late arrival. No refunds. We are not responsible for circumstances which result in delayed arrivals. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products. |
Reservation Changes
Reservation may be changed in compliance with our cancellation policy. You may lengthen your reservation pending on availability. If you want to shorten your stay, the deposit calculated based on 25% of original balance is not refundable. If you have already paid your balance, similarly it will not be refundable. If you have not paid your balance, the balance can be readjusted based on your new length of stay. |
Subleased Tenants
Subleasing of the property is not allowed. Unless approved and authorized by the property owner outside of this contract, subleasing will result in eviction without refund. |
Guest Stay Policies
Property Damage
Guest assumes all financial responsibility for property damage incurred by tenants or guests & authorizes the charge on their card upon departure in the event of property damage. By accepting our guest stay contract with online payment you agree to pay us for all damages that you incur. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pets inside the property and all charges relating to security company or police involvement regarding property occupant's behavior while in the property or on common premises. |
Excessive Cleaning
Guests will be required to give a pre-authorized credit card charge for a damage deposit. Excessive cleaning costs will be deducted from the damage deposit.. Our cleaners expect to thoroughly clean in between guests, however we ask that basic consideration be used when staying in our home, as you would in your own home. Stack the dishwasher with dirty dishes and glasses and put on as you leave so they can unstack in time for the next guests. |
Excessive Noise
Complaints of excessive noise will result in eviction without refund!. Please be considerate of your neighbors. |
General Amenities
Please respect all private and common amenities of the property. Damage or excessive cleaning to any amenity will be charged to the Guest responsible. Any items found to have been removed from the property or damaged will be charged against the damage deposit. |
Housekeeping
Provided before arrival and after departure. Mid stay cleans provided by prior agreement at renters expense for longer term stays. Please check specifics with us when you book and advise preference for morning or afternoon clean. Additional housekeeping may be available on request at your expense. |
Garbage Removal
Guests are responsible for removing garbage to the disposal area on departure. Excess cleaning charges will be applied for garbage left behind in the property. |
Internet Usage
If you have any issue with the internet, please advise us ASAP and we will endeavour to rectify for your stay. Illegal downloads forbidden. Should we receive notification that such activity has occurred, the Guest responsible will be immediately evicted and may be charged. |
Ski & Bike Storage
Bikes, Skis and Snowboards must be stowed in the secure lock up area provided. Please email us if there is an issue with this so we can sort out a solution. These items MUST NOT be brought inside the apartment. Damage or excessive cleaning to the property due to your equipment will result in extra charges to your credit card. Overnight storage is available at the base of the gondola through the Carleton Lodge for $5 for Ski's or Boards. |
Locking & Securing Unit
Check the door is pulled shut. Keep your door code separately from the property address. Guests are required to securely lock all doors and entrances when they are not in the unit or upon departure. Any loss to property is the responsibility of the guest in residence. Any loss will be deducted from the damage deposit. Loss exceeding the damage deposit shall be taken further. We will not reimburse you for any loss to your property as a result of theft. |
Forgotten Items by Guest
Guests are responsible for all mailing costs for forgotten items. |
Missing Items
Please advise us via email, or our housekeeper on the contact number provided if you believe the apartment is not as represented in the photos provided. Any items broken must be reported so we can maintain the quality of the property we offer. Any deliberate theft or removal of unit 236 property will result in a charge against the damage deposit. Any loss exceeding the deposit will be dealt with via the appropriate authorities, and Allura direct will be notified. |
Parking & Ticketing
Parking is provided underground and charged directly through Whistler Reception Service in the lobby of the Deer Lodge. The cost is approximately $14 plus tax per day. Outside the library is approximately $15 for 4 hours. The marketplace has a free 2 hour limit. The day lot opposite is free for day time stay only. Parking information will be provided in your check-in and arrival instructions email. Do not leave any valuables in your car. We are not liable for any parking tickets or towing fees you may incur. |
General Policies
Amenity Guarantee
All private essential amenities, including air conditioning, private hot tubs, pools, internet and fireplaces will be maintained and made available to the best of our abilities. If an issue occurs during the stay that removes the usage of an essential amenity, actions to remedy, repair or replace the amenity during the stay will be completed. If we fail to successfully repair the amenity, compensation of up to $100.00 will be made available for the inconvenience. |
Liability
Neither the Property Owner nor Rental Manager shall be held liable for any losses, claims, damages, costs or expenses arising out of any theft, accident, injury, death, damage, delay, inconvenience or distress, whether or not arising by the negligence of the Property Owner or Manager and the Guests hereby waive any and all such liability. The Guest booking this accommodation is responsible for making all members of the party aware of these terms, failing which the said Guest will be held liable to and shall save harmless and indemnify the Property Owner and/or Manager, from any losses, claims, damages, costs or expenses arising as a result thereof. A confirmed reservation by e-mail constitutes notice to Guests of these exclusionary terms and Guests are deemed to have read and agreed to the foregoing. |
Complaints Concerning Property
Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure. |
Delivery of Access Instructions
Check-in and arrival instructions will be emailed to the guest email within 7 days of the arrival date. |
Maintenance Emergencies
Emergency contacts provided upon balance payment. |
Privacy
The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact. |
Website Service Fee
Website Service Fees are refundable when the host cancellation policies allow for a 100% refund. Otherwise they are non-refundable. |
Noise Restrictions
No noise after 10pm. You will be fined by security if your party and your guests disrupt other guests. |
Policy Updates
Policies are subject to change without notice, however guests will be notified via e-mail of changes prior to their arrival. |
Rental Accommodation Zoning
We are zoned for nightly rentals. |
