Patti Houston and Rick Williams

Cancellation Policy

Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.

• Up to 6 Days Before: No Refund
• Between 7-13 Days Before: 50% Refund
• Between 14-29 Days Before: 100% Refund
• Between 30-44 Days Before: 100% Refund
• 45+ Days Before: 100% Refund

For cancellations that are not eligible for any refund amount, the property owner will refund the amount recovered by rebooked dates. This will occur within 2 weeks after the departure date to confirm what dates were rebooked from the cancelled reservation.

Cleaning and pet fees are always refunded if the reservation is canceled before check-in. The alluraDirect service fee is non-refundable unless the cancellation is due to a special circumstance. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.

Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.

If your country or airline has an official no travel restriction in place, or the mountain operations are closed for skiing for the dates of your travel, a 100% refund less a 5% processing fee is offered on the full amount paid (accommodation, service fees, surcharges, taxes etc). This policy applies up to 90 days before the booked arrival date./nWe wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times.

House Rules

Suitability & Eligibility Policies

Account Policies

Reservation Policies

Guest Stay Policies

General Policies

Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.

• Up to 6 Days Before: No Refund
• Between 7-13 Days Before: 50% Refund
• Between 14-29 Days Before: 100% Refund
• Between 30-44 Days Before: 100% Refund
• 45+ Days Before: 100% Refund

For cancellations that are not eligible for any refund amount, the property owner will refund the amount recovered by rebooked dates. This will occur within 2 weeks after the departure date to confirm what dates were rebooked from the cancelled reservation.

Cleaning and pet fees are always refunded if the reservation is canceled before check-in. The alluraDirect service fee is non-refundable unless the cancellation is due to a special circumstance. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.

Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.

If your country or airline has an official no travel restriction in place, or the mountain operations are closed for skiing for the dates of your travel, a 100% refund less a 5% processing fee is offered on the full amount paid (accommodation, service fees, surcharges, taxes etc). This policy applies up to 90 days before the booked arrival date./nWe wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times.