Big White • ★4.73 • 4 Bedroom • 3 Baths • Sleeps 8

Essential Amenities

Private Hot Tub

Yes, private

Internet Access

Yes, wireless, just bring your laptop.

Laundry - Insuite

Yes, in house

Fireplace - Wood

Yes, 2

Fireplace - Gas

Yes, 2

Private Amenities

Boot Dryer

Yes, a separate boot room with storage and boot warmer

Telephone

Skype via wireless internet or use your cell

Iron and Ironing Board

Yes

Stereo

Yes

Kitchen Amenities

Stove

Y

Fridge

Y

Microwave

Y

Coffee - Drip

Y

Kettle

Y

Toaster

Y

Dishwasher

Y

Cancellation Policy

Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.

Up to 6 Days Before: No Refund
Between 7-13 Days Before: No Refund
Between 14-29 Days Before: No Refund
Between 30-44 Days Before: No Refund
45+ Days Before: No Refund

Refund percentage applies to total amount payable.

Free Cancellation
For reservations with arrival dates greater than 7 nights in the future, there is a 24 hour grace period from confirmation to cancel and receive a refund of the amount paid. Contact info@alluradirect.com directly in this scenario.

Guest Cancellation Policy
Cleaning, pet and property manager fees are always refunded if the reservation is canceled before check-in. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.

Website Service Fee
The alluraDirect service fee is refundable when owner refunds 100% otherwise non-refundable.

Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.

House Rules

Max Guest Capacity
The maximum sleeping capacity is 8. Additional persons will result in immediate eviction.

Minimum Age To Book
Sorry, we will not accept groups of guests where the responsible person is under 25 years of age.

Check-In Time
Check-In time is 4:00 PM. This time is strictly enforced unless the property manager has agreed to an adjustment for your group.

Check-Out Time
Check-Out time is 10:00 AM. This time is strictly enforced unless the property manager has agreed to an adjustment for your group.

Quiet Time
No noise after 10:00 PM. Fines will be issued. Complaints of excessive noise will result in eviction without refund.

Suitability & Eligibility Policies

Smoking
Absolutely no smoking allowed. Guests liable for all costs of special cleaning and fumigation, if housekeeping staff detect any evidence of smoking in the property.

Pets
No pets allowed. No exceptions. Guest liable for costs of special cleaning, including carpets, if housekeeping staff detect any presence of pets in the property.

Long Term Rentals
We will accept long term renters (one month plus). Please contact the owner for more details.

Parties & Events
Absolutely no parties or special events can be hosted in the property and premises. Complaints of excessive noise or party size, will result in eviction without refund.

Travel Resellers
We do not accept Travel Reseller bookings.

Wheelchair Accessible
Property cannot accommodate wheelchair use and wheelchair access.

Account Policies

Guest Stay Contract
By reserving online via your credit card, you are agreeing to our terms and conditions. By clicking the AGREE button when paying online, you acknowledge that you have legally accepted, read, understood, agree with, and will comply with our publicly advertised policies (including payment terms) on our web site.

Guest ID Documents
We and our in-resort contacts reserve the right to ask all Guests for identification (one with photo) before or during their stay, to confirm their eligibility to book and stay in our property.

Guest Account Termination
The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site

Ineligible Guests
The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses

Terms of Eviction
Will be evicted for excessive noise, common or private property damage or threat of damage, disturbing the peace, excess of maximum sleeping capacity, or violation of any of our policies. You will not receive a refund!

Reservation Policies

Extenuating Circumstances Policy
Cancellations caused by government travel restrictions, declared emergencies, epidemics or large-scale natural disasters, are covered by the extenuating circumstances policy. This allows a reservation be cancelled without charge or penalty, resulting in a full refund. This policy applies to all reservations and supersedes the host cancellation policy.

Late Payments
Will result in cancellation without a refund .

Delayed Arrivals
No refunds . We are not responsible for delayed arrivals!

Reservation Changes
Reservations may be changed in compliance with our cancellation policy. You may lengthen your reservation if availability permits. If you would like to shorten your reservation, it will be based on the cancellation policy.

Subleased Tenants
Subleasing of the property is not allowed. Unless approved and authorized by the property owner outside of this contract, subleasing will result in eviction without refund.

Guest Stay Policies

Property Damage
Guest assumes all financial responsibility for property damage incurred by tenants or guests & authorizes the charge on their card upon departure in the event of property damage. By accepting our guest stay contract with online payment you agree to pay us for all damages that you incur. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pets inside the property and all charges relating to security company or police involvement regarding property occupant's behavior while in the property or on common premises.

Excessive Cleaning
Housekeeping over and above the norm. We provide complimentary housekeeping for up to 2 1/2 hours of cleaning. Should we get billed for additional hours we will pass this expense to the renter. Following our guidelines with respect to check-out will guarantee no danage deposit funds being withheld for excessive housekeeping.

Excessive Noise
Complaints of excessive noise will result in eviction without refund!. Please be considerate of your neighbors.

General Amenities
Please respect all private and common amenities of the property. Damage or excessive cleaning to any amenity will be charged to the registered Guest.

Housekeeping
Complimentary before arrival and after departure| complimentary mid-stay cleans provided for bookings of 15 or more nights .

Garbage Removal
Gargabe bins are located in several places within the complex. If you are running late and can dispose of garbage kindly package trash and leave for housekeeper to remove.

Internet Usage
Wireless internet is available. Please ask Wanda for code.

Ski & Bike Storage
Please store in the Garage only. Do not bring your gear in the unit. Please contact us. Damage or excessive cleaning to the property due to your equipment will result in extra charges to your credit card.

Locking & Securing Unit
Leave all key on kitchen counter except one. Front door is equipped with realtor lock box. After closing front door with remaining key open lockbox with combination we provide and place key inside. Please remember to relock the lockbox before departing.

Forgotten Items by Guest
Guests are responsible for all mailing costs for forgotten items.

Missing Items
Guests authorize a credit card charge for missing items as per my stated damage deposit policies.

Parking & Ticketing
Parking information will be provided in your check-in and arrival instructions email. We are not liable for any parking tickets or towing fees you may incur. We are not responsible for any damage or theft to guest vehicles while parked in the secured underground or anywhere on the complex.

General Policies

Amenity Guarantee
All private essential amenities, including air conditioning, private hot tubs, pools, internet and fireplaces will be maintained and made available to the best of our abilities. If an issue occurs during the stay that removes the usage of an essential amenity, actions to remedy, repair or replace the amenity during the stay will be completed. If we fail to successfully repair the amenity, compensation of up to $100.00 will be made available for the inconvenience.

Liability
Neither the Property Owner nor Rental Manager shall be held liable for any losses, claims, damages, costs or expenses arising out of any theft, accident, injury, death, damage, delay, inconvenience or distress, whether or not arising by the negligence of the Property Owner or Manager and the Guests hereby waive any and all such liability. The Guest booking this accommodation is responsible for making all members of the party aware of these terms, failing which the said Guest will be held liable to and shall save harmless and indemnify the Property Owner and/or Manager, from any losses, claims, damages, costs or expenses arising as a result thereof. A confirmed reservation by e-mail constitutes notice to Guests of these exclusionary terms and Guests are deemed to have read and agreed to the foregoing.

Complaints Concerning Property
Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.

Delivery of Access Instructions
Check-in and arrival instructions will be emailed to the guest email within 7 days of the arrival date.

Maintenance Emergencies
Emergency contacts provided upon balance payment.

Privacy
The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.

Website Service Fee
Website Service Fees are refundable when the host cancellation policies allow for a 100% refund. Otherwise they are non-refundable.

Noise Restrictions
No noise after 10pm. You will be fined by security if your party and your guests disrupt other guests.

Policy Updates
Policies are subject to change without notice, however guests will be notified via e-mail of changes prior to their arrival.

Rental Accommodation Zoning
We are zoned for nightly rentals.

3 Reviews

Peter

Frenchs Forest, Australia

Stayed February 2019

I would recommend this accommodation to anyone. Everything about the property, facilities, and access to the main village and slopes is simply brilliant. We had 5 adults (could easily accommodate 7 comfortably) stay in this 2 story, beautifully finished villa. A lock-up garage, drying room and ample living space made it all so comfortable.

But it was the spa that topped off the huge days of skiing that made it that much more special. Overlooking the Hummingbird slope and 20 paces to the powder is what it's all about. We'll be back for sure!

Mark

St Brelade, United Kingdom

Stayed December 2018

Great location, but apartment furniture and tv’s dated, too small for the room size. The apartment was not very well cleaned with dust on surfaces and carpets

Response from the property host...

Thanks so much for your feedback, since you were the 1st guest for the season, the house was set up right before season opening around mid Nov., since it was over a month from the initial set up and your arrival, I specially asked my housekeeper to check and clean again if needed, unfortunately they failed to do so. They told me they would do it but until I saw your review, I called them and realized they did not do what I asked them to do, i.e. cleaned again if needed before your arrival. That was why you felt the cleanliness was not as expected.

I worked hard to maintain my place at top condition, sorry that we felt short in the cleanliness this time. As far as the TV, the reason we looked into it but decided not to replace it to bigger one is mainly because the location of the TV is right in front of the floor to ceiling window for the ski run view, if we put in a bigger TV, that will not only block the view but also make it hard to go in to turn up and down the window coverings for the big window. We do not want to run the risk that guests try to get behind TV to turn up and down the window coverings and bump the TV by accident, the TV falls, hit the guest or potentially break the window glass, therefore we feel it is best to keep the small TV in that location. The bigger TV is in the downstairs den.

Hope this answers your questions and we look forward to have you back. And thanks for taking your time to give me valuable feedback.

Ashley

Lane Cove, Australia

Stayed January 2016

My family (2 adults and 3 children) + father-in-law stayed here just after New Years in 2016 and it was brilliant. The accommodation is so comfortable and clean and the location is excellent. It's true ski in and ski out. My young (10, 11 & 13 yr old) kids couldn't wait to ski down for first runs in the morning and staying here made it so easy and safe.

Importantly, the kitchen has everything you need to cook pretty much whatever you want assuming you've bought your groceries from the Village (10 minute walk) or Kelowna (45 minute drive). There's also nothing better than coming home from an intense days skiing and jumping into the nice hot jacuzzi. What a luxury.

My only suggestion for improvement would be to upgrade the old TV's to widescreen TV's, but given everyone uses their own iPads and screens these days that's not a big deal. I would highly recommend this place to families with 5 or 6 people (as long as one of you don't mind using the foldout couch like my son did). Hope this info helps...

World Collection - Big White

Guest Reviews

Sleeping Areas & Beds

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Essential Amenities

Private Amenities

Kitchen Amenities

Building Facilities

Safety Amenities

Parking Details

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House Rules & Suitability

Rental Policies & Contract

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