Welcome to our luxurious Whistler home in the award winning Montebello complex.
From our corner unit location you can experience the incredible mountain views from the comfort of the living room or outside from the private hot tub. You have the best of both worlds here, a comfortable relaxing and quiet location and yet just a few minutes walk from the incredible restaurants, shopping and entertainment opportunities offered in the village.
Stay for a few days or a few weeks, click BOOK NOW and let your vacation begin.
15 Flipkey Reviews
R Andrew from Houston, United States
Date: Mar-26-2019 for a stay in Mar 2019
Excellent location. Corner unit with fabulous views of Whistler and Blackcomb and complete privacy. Easily slept 8 - 2 couples and 4 kids in one room with bunkbeds. Kitchen was well equipped. Hot tub was fun. Living space was very open but a bit cramped. We will definitely return.View Full Review
Worst Whistler home rental experience in 15 years
Lindsay from Boise, United States
Date: Mar-31-2019 for a stay in Mar 2019
Can not recommend this unit due to very unpleasant and inappropriate behavior of the owner.
We've been visiting Whistler since 2004. We have always had pleasant, issue-free stays at every house we've rented. Until this year. Our preferred home in Montebello was already booked for part of the 9 days of our visit. So we looked for another unit in the development. We found this one. Unfortunately, the owner of this unit- Steve, was very unpleasant and difficult to deal with.
Check in was not smooth. We received several emails prior to our visit with the name and contact info of the previous owner (who sold this house to Steve 2 years ago). We contacted this person thinking he was the current owner. He responded to our email almost immediately and informed us that he was not the owner. Steve, the actual owner, was much slower to respond. We had to email/text him at least 5 times over the course of several days just to get the check-in information and door code. There's no reason for the owner to be sending out information to contact the previous owner. Steve has had 2 years to correct this issues and he has not. We also shouldn't have to track down this basic check-in information from the owner prior to our arrival.
When we checked in, the driveway and entrance to the house were covered in several inches of very slick ice. It was clear that snow and ice had not been shoveled and no ice melt had been applied in quite some time. We usually rent another house in Montebello before and have never experienced this issue. There was no shovel or tools or salt in the house to remove the ice. We emailed Steve about the ice and he did not respond. The other home we rent in Montebello has several snow shovels and salt- basic provisions for any winter rental.
We also noticed that all the prep lights in the kitchen were burned out (3 light bulbs). Half of the light bulbs in the living room were also burned out, but our primary concern was the kitchen lights as our visit was 9 days long and we intended to do a lot of cooking in the house. We contacted Steve about the burned out light bulbs and again about the ice (which he still had not responded to. Steve responded with this....
- Steve - "We have our regular maintenance scheduled in 10 days which will address the light bulbs"
- We replied - "We will not be here in 10 days. The light bulbs need to be replaced today"
- Steve replied - "No the light bulbs will not be replaced today. It's not feasible to get somebody in for a one off light bulb change."
We then told Steve that we paid over $6,000 to have functioning light bulbs in the kitchen and that his attitude a responses were inappropriate and unacceptable. Steve took no action to resolve any issue until after we told him we would immediately escalate the issues to Allura.
To sum up the experience- Steve's behavior was inexcusably and extremely greedy and inappropriate. The counters in the kitchen are pretty dim without functioning lights, making cooking and prep more difficult and less pleasant than it should be. There's no excuse for the half the lights in the living room and all of the countertop kitchen lights to be burned out. Especially when paying over $6,000 for a one week stay. Rather than give a single care about the comfort and value provided to his guests, Steve is more concerned with nickel-and-diming his guests and squeezing every penny he can out of them.
Steve's response to the lack of snow shovel was equally ridiculous. He would not provide a snow shovel for us. This meant that when it repeatedly snowed during our visit, we had to improvise and use a baking sheet to remove significant amounts of snow from the entrance, the back patio, the hot tub and around the hot tub just to be able to use it. This is insane. Steve could easily purchase a $20 snow shovel if he wanted to, making the stay of his guests much more pleasant. Instead, he expected us to contact him every time we wanted snow removed, wait for him to respond, then wait for him to contact some HOA or property management company to come and shovel snow. By Steve's logic, we are expected to wait 1 to several days for someone to come shovel the snow just so we can use the hot tub or have a clear entrance to the house. This is beyond absurd.
Overall, Steve's greed and very inappropriate behavior made our stay unnecessarily unpleasant. In 15 years of visiting Whistler and renting vacation homes, we have never experienced anything like this. We will never be renting from Steve again and absolutely recommend that you look elsewhere. There are plenty of other units in Montebello that are far better maintained, show far, far less wear and tear (on the furniture, railings, walls, broken electrical outlet covers, etc. ) and have far more pleasant owners. Almost every one of these units, with an identical floorplan, also rent for less than what Steve charges.View Full Review
Bunk Beds & Slow Deposit Refund
Keith from New York, United States
Date: Mar-20-2019 for a stay in Jan 2019
I have happily rented this property for many years. It recently changed owners and there are two facts that disrupted my vacation experience.
- The room with the two twin beds is not as it appears. There are two bunk beds that can sleep 4 people. I never checked the new reviews since I rented the place for several years before with no issues. However, I noticed someone else brought this up before me. I NEVER would have rented it that way since there are no children in my group and we are hardly renting a luxury place to live like we are in college.
- It took almost two months (and many emails) for me to get a refund of the security deposit. Even then, it took me going to Allura to get it.
I will say the response time of AlluraDirect was amazing and they took care of my deposit issue within the same day of me notifying them of the challenges with the owner. I will definitely rent from AlluraDirect again, but unfortunately will have to find a new unit. It's really unfortunate given the new furniture is very nice, but the setup and service didn't measure up with my prior experience.View Full Review
|Hot Tub - Private||On patio|
|iPod or mp3 Connectivity||Plug in to stereo|
|Laundry Facilities - Free||In suite laundry|
|Parking - Free Guest Spots||Guest parking available|
|Parking - Free Private Parking||Garage and driveway|
|Telephone||Free local calling|
|TV-Cable||4 flat screen tv's with cable|
|Air Conditioning||Central air conditioning|
|Baby/Infant Equipment||A collapseable crib|
|Books||A selection of books is available|
|Boot Dryer||boot and glove dryer provided|
|Cable TV||In living room and all 3 bedrooms|
|Coded Access||Keyless doors|
|Complimentary Housekeeping||Every 5th day for stays of 8 days or more|
|Deck||Private deck off the King master bedroom|
|Dining Area||Seats 8 people offering views of both mountains|
|Fireplace||Two story river rock fireplace|
|Fresh Linens||Changed prior to check in and every 5th day for stays of 8 days or more|
|Games||Monopoly, Scrabble and more|
|Guest Parking||Additional parking beside the home|
|Guest Resort Information||Provided in Welcome Book|
|Hairdryer||Provided in each bedroom|
|Hot Tub||Private hot tub on the patio|
|Internet Access||Complimentary Hi Speed access isd provided|
|Iron and Ironing Board||Provided in the home|
|Laundry Facilities||In suite washer and dryer|
|Living Area||Sit back and relax in front of the river rock fireplace|
|Resort Information||Resort literature provide in Welcome Book|
|Secure Reserved Parking||Private garage with remote and one parking spot on driveway|
|Secure Ski and Bike Storage||Private garage provides secure ski and bike storage|
|Telephone||In living area and all bedrooms|
|VCR||In Living room and all bedrooms|
|Area||Whistler Village North|
Rates are quoted in Canadian dollars. Allura accepts VISA and MASTERCARD. 5% GST is not included in published rates.
|Applicable Taxes||PST of 8% applies,
MRDT of 3% applies,
GST of 5% applies
(taxes not included in the rates below)
|Service Fee||This all-inclusive fee is charged by alluraDirect.com to ensure your trip is safe & secure. Save on fees when reserving with us - up to 50% less than the other rental websites! Services like trip support, dispute resolution, secure credit card payments, property verification, privacy protection and much more are provided. Rent and rest easy!|
Minimum night stay requirements are based on your arrival season only.
All prices are listed in Canadian funds
|Season||Start Date||End Date||# of Nights||Rate/nt||Comments|
|2019 Holiday Season||Dec 20, 2019||Jan 5, 2020||
|Policy||Amount Required||Due Date||Payment Accepted|
|Reservation Deposit||25.00% of total||Due at time of booking||Online CreditCard via this website|
|Balance of Payment||Full remainder||45 days prior to arrival|
|Damage Deposit||$500.00||Balance of payment.|
|Less than 45 days prior to arrival||Full payment||At time of booking|
|Adults - Min Age to Stay: 25||25 Years Old. Children under the age of 25 are welcome when accompanied by their parents. This policy is STRICTLY enforced.|
|Babies, Kids & Teens||We welcome kids and families.|
|Non-Smokers Only||No smoking.|
Not Suitable For:
|Graduation & Stag/Stagette Parties||Absolutely no grad, stag or stagette parties allowed.|
|Young Adult Only Groups 17-24|
Reservation & Cancellation Policies
|Cancellations Made by Guests||Payments made are non-refundable.|
|Delayed Arrivals||No refunds for delayed arrivals.|
|Delivery of Instructions and Access Information||Check-in Package is sent via email 14 days prior to arrival.|
|Guest Account Termination||The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site|
|Ineligible Guests Reservation Reversal||The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses|
|Late Reservation Payments||Failure to pay by due date will result in cancellation without refund of the deposit.|
|Privacy||The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.|
|Reservation Changes||If availability permits & in concordance with our cancellation policy. You may lengthen your reservation if availability permits. If you would like to shorten your reservation, please note that your deposit calculated on the orignial amount is non-refundable; if you have already paid the balance, then your balance is similarly non-refundable. If you have not paid the balance,then it will be re-adjusted to reflect your shortened reservation.|
Guest Stay Policies
|Check-In Time||4:00 PM.|
|Check-Out Time||11:00 AM.|
|Complaints Concerning Property||Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.|
|Excessive Noise||Excessive Noise from the property or its commen premises is not permitted after 11PM. Occupants may be evicted subsequent to noise complaints and will be charged for resulting damages.|
|Housekeeping||Housekeeping at check-out is included in rates. Additional housekeeping may be arranged at additional fee|
|Internet Availability & Usage||Wireless Hi speed internet is provided free of charge. Login instructions are provided in the home|
|Liability||We are excluded from liability for personal bodily injury in our home, while in transit to, or while on resort property.|
|Maintenance Emergencies||Name is provided in Welcome Book.|
|Maximum Sleeping Capacity||6. Please discuss if you have more than 6|
|Noise Restrictions||Excessive Noise from the hot tub area is not permitted after 11PM. Occupants may be evicted susequent to noise complaints and will be charged for damages resulting from the noise complaints.|
|Property Damage||$1,000. By accepting our guest stay contract, you agree to pay us for all damages you incur. Damage may include, but is not restricted to; noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pets inside the property and all charges relating to security company or police involvement regarding property occupant's behaviour while in the property or on it's common premises.|
|Rental Accommodation Zoning||Zoned for nightly rentals.|
|Terms of Eviction||Guests will be evicted for excessive noise, common and private property damage, and non-compliance with owner policies (note: maximum occupancy and age restrictions). disturbing the peace. Eviction is made by 24 hour Security Company. Note: Evicted guests forfeit their accommodation fees, and agree to pay all related damges, in addition to accommodation fees.|
Luxurious two-story townhome with private gound level entry. Private garage providing direct access to the home. Private hot tub, patio and yard area. two master bedrooms (both with ensuites), third bedroom & bath on main living floor.
Sleeping Areas & Beds
There is a pullout sofa in the living room with a queen size mattress to sleep two.
Master Bedroom 1
King size bed, private deck ensuited bathroom with heated floors, luxurious comforter, sweet dreams....
|Room Type||Private Bedroom (Has a door & windows)|
|Has Ensuite Bathroom||Yes|
Master Bedroom 2
2nd floor. 4 beds
|Room Type||Private Bedroom (Has a door & windows)|
|Beds||1 Double Bunk|
|Has Ensuite Bathroom||Yes|
Located on ground floor. Seperated from living area. Adjacent bath with heated floors
|Room Type||Private Bedroom (Has a door & windows)|
A gourmet kitchen with Sub Zero fridge, Miele dishwasher, and Thermadore gas cooktop. Fully equiped with, dishes, pots, pans, cutlery, and everything that you will need to prepare your own gourmet meals.
Ground floor living area with vaulted ceilings. Professionally designed with love seat and sofa around the faboulous river rock fireplace make this room ideal for relaxing or entertaining.
Adjacent to the kitchen and living area, offering seating for 8 and spectacular views of both Whistler and Blackcomb mountain. The sliding glass door offers quick and easy access to a private patio and hot tub.
Our family of 6 lives in West Vancouver (1 hour from Whistler). Our kids have grown up skiing the Whistler slopes and are blessed to live on such an amazing part of the planet. we have stayed all over Whistler through put our years and have the best personal memories staying in Montebello. You feel completely removed from the buzz of the village, yet you can walk there in 5-10 minutes. it's truly a year round paradise filled with endless activities. We know you will have a fantastic stay and are personally hear to assist you with that.
the Letizia family.