Alpenglow Condo

Our open layout is spacious and bright with large windows and high ceilings.

Sleeping Areas & Beds

Living Room

Room Type	Common Area (A living area with a temporary bed)
Sleeps	2
Beds	1 Queen, 1 Single Sofa Bed
Floor Level	1

Bathrooms

Bathroom 1

Bright spacious bathroom

Is Ensuite Bathroom	No
Includes	Bath, Hairdryer, Shower, Soap

Kitchen

Bright working area with all necessities to prepare your meals.

Coffee Maker	Included
Cooking/Eating Utensils	Included
Fridge	Included
Kettle	Included
Microwave	Included
Oven	Included
Stove	Included
Toaster	Included

Living Area

The living room is also used as a bedroom.

Dining Area

A small table and two chairs are in the main living area.

Special Features

Our home is warm and cozy, with lovely views, large windows and high ceilings.

Private Amenities

24 HR Emergency Maintenance	Direct contact number provided to our Whistler personnel
Air Conditioning	In unit
Cable TV	Yes
Coded Access	No keys to worry about
Complimentary Housekeeping	Professionally cleaned before you arrive. Additional cleaning and fresh linens every 7 days for longer stays.
Deck	Large patio with great view of mountains!
Dining Area	Double fold down sofa
DVD Player	Also plays CDs
Fireplace	Gas
Fresh Linens	Changed upon departure and every 7 days for longer stays
Hairdryer	Provided
Internet Access	LAN in unit - requires your wireless enabled laptop
Iron and Ironing Board	Provided
Parking - Pay Only	Per day rate - purchase from machine in garage
Patio Furniture	table and 4 chairs
Safety Equipment	Fire Extinguisher
Stereo	DVD playes CDs
Telephone	Direct dial phone - no charge for local and incoming calls. Requires credit card for long distance calling
TV-Cable	TV - DVD combination

Shared Amenities

Coded Access	No keys to worry about
Complimentary Housekeeping	Professionally cleaned before you arrive. Additional cleaning and fresh linens every 10 days for longer stays.
Deck	Beside the pool
Fireplace	Gas in lobby
Fitness Facilities	With typical fitness equipment
Guest Parking	Gated pay parking
Guest Resort Information	Available on request
Hairdryer	Provided
Hot Tub	For that relaxing time after a hard day of playing
Laundry Facilities	Coin operated washer/dryer
Pool	Heated outdoor pool!
Sauna	In fitness facility
Secure Ski and Bike Storage	Secure storage in the parkade
Telephone	Coin phone located in lobby

Services

Highspeed wireless LAN internet access provided free of charge. Bring your own wireless enabled (802.11b) laptop. WEP 128k encription is provided for security of your data. The encription key is provided with our check-in information to enable access.

24 HR In-Resort Emergency Help	Info is provided with check-in package.
Emergency Check-In Service	Info is provided with check-in package.

Location

Alpenglow is located on Main Street near Northlands Boulevard (click on map below and locate the red X), in Whistler Village North. Just steps to the shops, restaurants, valley trail, parks, lakes and alpine lifts! *Blackcomb Base: less than 10 minute walk *Whistler Village Base: less than 10 minute walk. *Parks and Lakes: less than 10 minute walk. Click on the map image area to zoom in! Alternatively, you can walk 300 feet to the free shuttle that operates from 6:15 am until 1:00 am daily and be whisked in minutes to the Whistler & Blackcomb Gondola bases. The shuttle operates on a 5-15 minute frequency. See the free shuttle schedule & route at: http://www.busonline.ca/regions/whi/schedules/schedule.cfm?p=side.txt&route=5%3A0&day=1& Note: our development is Alpenglow Lodge! We are located at the shuttle's Marketplace stop. You can't get much closer!

Access Time to Lifts

Free shuttle

Less than 10 minutes walk

Access Time to Shops & Restaurants

Less than 5 minutes walk

Access Time to Grocery Stores

Less than 5 minutes walk

We do not charge a damage deposit and trust you to treat our home as if it were your own. By booking with us you are deemed to have accepted these policies and you grant us authority to charge your credit card up to $500 for damage, lost items or late departure. You will be consulted before any such action. We require that you fax or mail us a signed copy of our policies to complete your reservation. 

Suitability & Eligibility Policies

Suitable For:
Adults - Min Age to Stay: 21	21 years of age. The member of the party who is making the reservation must be at least 21 years of age with a valid credit card and will be held responsible for the rest of the group. We reserve the right to ask for ID when you check in to ensure that the age requirement has been met. Any reservation made under false pretences will be subject to forfeiture of advance payment, and the party will not be permitted to check in and/or the party will be required to vacate the property. All additional charges and payment will be the responsibility of the client should they need to move to another property.
Non-Smokers Only	Absolutely no smoking in unit. If you smoke you will be charged $75 to refresh the unit.
Seniors
Travel Reseller Bookings - no Referral Fee offered	We gratefully accept & invite travel re-seller, tour operator and 3rd party bookings. We do not pay a commission on the posted rate. Please invoice the Guest directly and independently to include your fee.

Not Suitable For:
Pets	Absolutely no pets.
Wheelchairs
Young Adult Only Groups 17-24

Reservation & Cancellation Policies

Policies:
Cancellations Made by Guests	Deposit payment non-refundable. Balance of payment is refundable, less 5% transaction fees, if booking is cancelled 60 days or greater in advance. Reservations cancelled 59 days or less in advance are refunded only if we replace your booking. These refunds are issued the first day of your (cancelled) arrival where applicable.
Delayed Arrivals	No refunds. We are not responsible for arrival delays.
Delivery of Instructions and Access Information	E-mailed upon receipt of balance of payment.
Guest Account Termination	The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site
Guest Stay Contract	When you book online, you are agreeing to our terms and conditions. By accepting our guest stay contract with online payment, you agree to pay us for all damages you incur.
Ineligible Guests Reservation Reversal	The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Reservations may be cancelled up to a maximum of 48 hours from the time the ineligible Guest made the booking. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses
Late Reservation Payments	Failure to pay by due dates will result in automatic cancellation. Guests can re-book dates if they are still available; deposit will not be re-charged.
Privacy	The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.

Guest Stay Policies

Policies:
Bike Storage	Bikes must not be taken into the elevators. A locked bike storage cage is available in the parking garage for use by all apartments in our development. Bikes may be secured to racks installed in the cage but you will need to provide your own locking equipment.
Check-In Time	4:00pm. An earlier check-in may be possible if we are not booked the night before - please check with us 1 or 2 days before your arrival date
Check-Out Time	10:00am. You will be charged $50 if our cleaners arrive and you are still in our home.
Complaints Concerning Property	Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.
Excessive Cleaning Costs	Guest authorizes up to a $500 CAD charge on their credit card upon departure in the event of excessive cleaning costs.
Excessive Noise	Please be considerate of our neighbours. Excessive noise is not permitted. Occupants may be evicted without a refund subsequent to noise complaints and will be charged for damages resulting from the noise complaints.
Garbage Removal	Please do not leave garbage in our home when you check out. Remove all garbage to the garbage room located in the parking garage
Housekeeping	Provided before arrival and after departure. Additional housekeeping may be available on request at your expense.
Liability	We are not responsible for any bodily harm to guests or guests of guests while they are on our property or at any location in Whistler Resort.
Locking Door	Please keep the doors and windows locked while away from our home. You are responsible for ensuring our property is secure when you check out.
Maintenance Emergencies	24 hr service. Complete emergency contacts provided for booked guests.
Maximum Sleeping Capacity	2 people overnight unless prior approval is obtained from the owners. Excess occupants will result in eviction.
Missing Items	Guests authorize a credit card charge for missing items.
Noise Restrictions	Noise heard by guests in other properties is not permitted after 10 pm. Occupants may be evicted subsequent to noise complaints and will be charged for damages resulting from the noise complaints.
Parking & Ticketing	Gated parking is available for a fee. Parking tickets may be purchased from a machine that accepts Visa, MasterCard and American Express.
Policy Updates	Policies are subject to change without notice.
Property Damage	Guest authorizes up to a $500 CAD charge on their credit card upon departure in the event of property damage. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pets inside the property, missing garage key, and all charges relating to security company or police involvement regarding property occupant's behavior while in the property or on common premises
Rental Accommodation Zoning	Our property is legally zoned for short term rental accommodation use.
Terms of Eviction	Smoking, excessive noise, threat of common or private property damage, disturbing the peace; excess of 2 overnight occupants without our permission. You will be evicted for excessive noise, property damage or disturbing the peace

Guarantees Policies

Policies:

Reservation Guarantee

Property Damage - We relocate you to a comparable property. If there are any rate increases associated with the move, we will contribute up to $100 CAD per night towards rate equalization. If we fail to successfully relocate you, you will receive a full refund. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products.

Food and Beverage

Favorite ethnic restaurants	Tandoori Grill
Favorite family restaurant	Old Spaghetti Factory, White Spot
Favorite Pub/Bar	Garibaldi Lift Co.

On a Personal Note

What makes Whistler so special and unique?

The ski lifts & all activities are so close by. The village - European style - pedestrians only. People from all over the world. In the Summer visit the Farmer's Market on Sundays 10:00 - 4:00, beside the Blackcomb activities centre.

The Drive to Whistler

Best things to see on the way to Whistler	Shannon Falls - between Britania Beach and Squamish on the highway to Whistler.
My safety tips for drivers new to Hwy 99	Listen to Mountain FM for regular traffic and road condition updates.
What I like about the drive	It"s an incredibly beautiful scenic drive! The ocean, the forests then the rivers and the mountains!
Worst thing about the drive	It is a winding road, so if you arrive in Vancouver after dark, it would be best to stay in the city and leave for Whistler the following day. You will also enjoy the scenery!

Frequently Asked Questions

Check-in Information

How do I get the check-in info?	When we receive your final payment, we will send you access information, complete instructions and emergency contact information.
What if I leave my package at home by mistake?	Please let us know as soon as possible (while you are en route) and we will provide the information you require to gain access to our home.

Checking In

How do I check-in?	We will send you access information with instructions. You just arrive in Whistler and go straight to the property. You do not have to go anywhere first - start having a great time and go DIRECT to our home!
Can I check-in early?	Please check with us a few days before you arrive. If someone is leaving on your arrival day, then we cannot guarantee that it will be ready before 4:00 pm. Sometimes, you can check in early-please inquire!
Can I leave my stuff there when I arrive even if it has not been cleaned yet?	No, your access code is not activated until the unit has been cleaned. If you arrive early and our cleaners are on site, you will be able to drop off your luggage while they finish their cleaning.
Do I have to pay more for an early check-in?	No.

Checking Out

Can I check-out late?	Please inquire with us as few days before your arrival if you want to check-out late. It may be possible.
What is the check out-time?	10:00 am. This is strictly enforced!
What happens if we are not ready to leave at 10 am and the cleaners show up?	The 10 am check-out time is strictly enforced, unless you have confirmed a late check-out with us. If you leave late, then the next guest will arrive to a dirty townhouse because our cleaners could not clean it on time and they will be left waiting until the evening before they can start their vacation! How would you feel if it was YOU? The security company will be called to escort you out if you are not on your way out!
How do I check out?	Please make sure your dishes are washed, you remove any garbage and lock the door when you leave. You can leave your access card for the common areas in the suite or at the front desk.

Emergencies

What if something goes wrong?	We have 24 hour emergency support. Contact information is provided when you make your final payment!
What if the property is not cleaned when we get there?	If it is after 4 pm, something likely went wrong. Contact our cleaner at the number given in your check-in package, and we will fix it immediately

Resort Information

How do I get resort information?

AlluraDirect.com!

Guest Services

Where can I get good equipment rentals?	Order them online on AlluraDirect.com. You get a 20% discount, FREE overnight storage, preferred customer service, and advance pick-up---avoid the lineups!
What about transportation?	Get great service and discounts from Whistler Star Express and Star Limo. You can book from AlluraDirect.com.
How can I get info about ski school? How do I book?	AlluraDirect has a Level IV certified ski instructor on staff to personally assist you with reservations. Please contact her directly for assistance!