Veitch's Villa Winter and Summer Retreat

Settlers Crossing, Village East, Sun Peaks, British Columbia, Canada
Size: 2 Bedroom , 2 Baths, 921 sq. ft.
Beds: Sleeps 7, 1 Double Sofa Bed, 1 Queen, 2 Queen/Single combo bunk

Welcome to our Vacation Rental!

Grand Living Room with Great Views of Magestic Pines, Todd Mountain and the Fair Dinkum Ski Run
Grand Living Room with Great Views of Magestic Pines, Todd Mountain and the Fair Dinkum Ski Run

Welcome to Veitch's Villa Winter and Summer Retreat!! Our Mountain Side Ski in / Ski out 2 bedroom, 2 bathroom condo which is arguably the best unit in the Settler's Crossing Development;

  • Ideally situated Corner (Slope Side) Unit that looks out to incredible 180 degree views of Todd Mountain, Magestic Pines and the Fair Dinkum Ski Run (16th hole of the Sun Peaks Golf Course in the summer).  Just a short walk to the Village
  • True Ski in and Ski Out -  Fair Dinkum Ski Run just outside your door (see photo area of site that shows you just how close our unit is!!)
  • Every imaginable option including; Hard wood floors, heated tiled floors, stainless steel appliances and granite counter tops
  • Variety of Entertainment Options including; brand new 37inch LCD Flat Screen TV (Free Digital Cable) with Full Surround Sound Theatre Stereo System (built in iPod connector), XBOX Gaming System.  2nd Bedroom has it's own LCD TV with CD Entertainment system for the kids! Full library of Movies, board games, cribbage and books/magazines included.
  • Free Wired and Wireless Internet
  • Private Hot Tub with Surround Sound Stereo - 6 person hot tub with built in iPod Stereo System included
  • Professional Decorated Decor - all furnishings are brand new and decorated by Present Solutions Design (Nov '08)! See photos
  • Kid Friendly Design and Extras - Round coffee and end tables, outlet covers, fireplace protection gate, bunk beds with TV/CD, Xbox, high chair and play pen in unit.

We hope you will notice that we have tried to think of everything to ensure the maximum enjoyment for our guests and truly believe that our slope side ski in and ski out retreat is ideally suited to make the best of your winter and summer time fun. 

We invite you to make yourself at home, unwind, relax and enjoy the endless things that Veitch's Villa and the Sun Peaks Resort has to offer!!

Book Now While Availability Lasts!! Email us for Seasonal Specials and Rates. 

Win a Free Week at Veitch's Villa in the Summer!! Email us for details.

*Secure your vacation at Veitch's Villa NOW by clicking :

"Reserve Now" or "Email Owner" if you have any questions. 


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Payment Info

Policy Amount Required Due Date Payment Accepted
Reservation Deposit 25.00% of total Due at time of booking Online CreditCard via this website
Balance of Payment Full remainder 45 days prior to arrival
Damage Deposit $500.00 Balance of payment.
Less than 45 days prior to arrival Full payment At time of booking

Property Description

Enter Veitch's Villa at the lower level private entrance and enter a truly spectacular winter and summer retreat.  Our spacious 921 sqft open plan vacation home offers includes a queen size bed and ensuite in master bedroom and a second bedroom has a queen size bunk bed with twin on top.  There is also a second bathroom down main hallway.  Well appointed living room with two soft sofas (one of them a pullout), beautiful dark stained wood coffee table and corner table to match with leather chair. Gas fireplace, floor to ceiling windows with beautiful views. Dark stained wood dining table for 6. Heated tile floors for all bathrooms and kitchen. 37'  Flat Screen TV with surround sound stereo with additional 20' Flat Screen TV in the second bedroom.  Secure heated underground parking, ski locker by front door, and Free Internet access all included for your enjoyment.  Out on your private deck sits your own private hot-tub for six people over looking the 16th hole golf course in the summer and the Fair Dinkum ski run and Mt. Todd in the background - a beautiful surreal feeling of relaxation.

Sleeping Areas & Beds

Master Bedroom

High end queen bed with complete True North collection of bedroom furniture. All linens are of the highest quality including luxurious pillows and duvet coverings. Great view from window!

Room Type Private Bedroom (Has a door & windows)
Sleeps 2
Beds 1 Queen
Has Ensuite Bathroom Yes
Floor Level 1

Second Bedroom

Large Second bedroom with Queen and Twin Combo Bunk. All high end linens, furniture including a flat screen TV. Ideal for the kids!!

Room Type Private Bedroom (Has a door & windows)
Sleeps 3
Beds 2 Queen/Single combo bunk
Floor Level 1

Living Room

Comfortable pullout in Living Room. Relax by the Fireplace in this open concept Living Room with incredible views of Magestic Pines, Todd Mountain and the Fair Dinkum Ski Run

Room Type Common Area (A living area with a temporary bed)
Sleeps 2
Beds 1 Double Sofa Bed
Floor Level 1


Bathroom 1

This is a large ensuite bathroom with a tub/shower. Towels are supplied, along with the basics. The bathroom also boasts heated floors, granite counter tops and upgraded Moen faucets!

Is Ensuite Bathroom Yes
Includes Basic Supplies, Hairdryer, Heated Floors, Shampoo, Shower, Soaker Tub, Soap, Vanity

Bathroom 2

The second bathroom includes heated floors, granite countertops, soaker tub and shower combo and upgraded Moen faucet. Ideal for your guests, kids or other couple(s).

Is Ensuite Bathroom No
Includes Basic Supplies, Hairdryer, Heated Floors, Shampoo, Shower, Soaker Tub, Soap, Vanity


Pull up a chair with one of the three bar stools and rest your elbows on a beautiful granite counter top as you watch him/her create a gourmet meal fit for a king/queen!!

The kitchen also boasts stainless steel appliances and beautiful upgraded Moen faucets.  The kitchen is extremely well appointed with all of the ammenities you'd expect in your own kitchen. Toaster, coffee maker, kettle, tea pot, pots/pans, cooking utensils etc..  There is also a barbeque outside.

Oh and by the way, the tile floor in the kitchen is heated!


Basic Food Staples Included

Living Area

The living area is professionally decorated with deep chocolate and caramel tones with light blue accents throughout. Furnishings include two couches (one sofa bed), one high back leather chair, coffee table and end table. The fireplace is the centerpiece of the room with a brand new 37” flat screen TV (Digital cable included) with surround sound home theatre stereo (includes iPod connector). This room also boasts 180 degree views of Majestic Pines, Todd Mountain and the Fair Dinkum Ski Run (16th hole of Sun Peaks Golf Course in the summer) including beautiful sunsets in the evening. A very private and relaxing setting that is bound to create long lasting memories…

Dining Area

The dining area is situated between the kitchen and living room. With a large dark chocolate table with 6 chairs. Included in this area is a large matching buffet.  Perfect area to spend some quality time with family, re-living those great mountain experiences or that nearly hole in one shot and enjoying a gourmet meal!!


Special Features

Veitch's Villa is arguably the best unit at Settler Crossing. Not only does this corner first floor unit boast spectacular 180 degree views of Majestic Pines, Todd Mountain and the Fair Dinkum ski run but includes all available amenities and extras including: 6 person luxury hot tub with iPod Surround Sound stereo for extra relaxation and romance • Two flat screen TV's a 37' in the living room and a 20' in the second bedroom. • Surround sound stereo DVD Home Theatre system in living area with built in iPod connectivity • Slope side ski in / ski out – 20 feet away from Fair Dinkum Ski Runs • Private open suite with professionally decorated furnishing and decor • Hardwood floor, heated tile floors and granite counter tops• Art: retro golf and ski, vintage photo collage • Fireplace surrounded in stone and built into the living room windows • Luxury duvets, covers, throws, pillows and toss cushions • Gourmet House Teas and Coffee • Veitch’s Villa is child friendly with rounded corner tables, outlet covers, kid’s games, books, high chair and play pen • Non-toxic environmentally friendly cleaning products are used by our cleaners. •Cable TV has 45 channels plus 8 premium movie channels • Free Internet

Decor Profesionally decorated winter retreat theme
Exposure True ski in / ski out. Over looks Ski Run and great sunsets
Fireplace Beautiful Fireplace centerpiece in Living Room
Views Corner unit. 180 degree views of Magestic Trees, Ski Run and Mt. Todd


Welcome to Veitch's Villa Winter and Summer Retreat!! Our brand new, ski-in/ski-out 2 bedroom, 2 bathroom condo which is arguably the best unit in Settler's Crossing.

Our corner unit which looks out to incredible 180 degree views of Magestic Trees, Todd Mountain and the Fair Dinkum Ski Run (16th hole of the Sun Peaks Golf Course in the summer) includes everything imaginable:

  • Keyless Entry
  • Hard wood floors and Heated tiled floors in both bathrooms and kitchen with extra baseboard heater
  • Beautiful Gas Fireplace Living Room Centerpiece
  • Brand New 37' Flat Screen with additional 20' Flat Screen in Second Bedroom
  • Brand New Surround Sound DVD Home Theatre Stereo with built-in iPod connector
  • Professionally Designed Furnishing (e.g. Dark Chocolat leather, Premium Linens with light blue accents throughout)
  • Incredible Kitchen with stainless steel appliances, granite counter tops and everything you can think of available to create your gourmet meal!!
  • Telephone, Digital cable and High speed internet (wired or wireless).
  • Secured Private Ski Lockup
  • Free Underground Heated Parking
  • Pool is located a short distance away at the Sports Center
  • Private Deck with incredible views
  • In-suite Laundry
  • Brand New 6 Person Hot Tub with iPod Stereo on our Private Deck

Veitch's Villa is a true ski in / ski out retreat. Simply walk outside the private entrance, to the Fair Dinkum run 20 feet away.  At the end of day, our brand new 6 person hot tub awaits for you... Look out to incredible views and create memories that will last a lifetime!!!!!!!

Private Amenities

24 HR Emergency Maintenance Yes
Baby/Infant Equipment Playpen / Portable Crib and High Chair in suite
Basic Food Staples Coffee, Tea, Spices, Olive Oil, Salt and Pepper
Books Variety of Books and Magazines
Cable TV Digital Cable - 45 channels plus 8 premium movie channels
CDs Variety of movies
Check-In Assistance Yes via phone
Coded Access Yes, keyless entry
Complimentary Housekeeping Before and after your stay. Additional cleaning can be arranged for extended stay. lightweight vac. provided.
Deck Large Private Deck with Hot Tub
Dining Area Seats 6 plus 3 at bar, high back chairs, beautiful wood table and cabinet
DVD Library classics and Current DVD's including movies for the kids
DVD Player Yes. Surround Sound DVD Stereo
Fireplace gas, stone surround, wood mantle, iron safety screen
Fresh Linens sheets, bath towels and hot tub towels
Games Monopoly, Cribbage, Playing Cards, Kids Games and Books
Garbage Removal - Not Free $10 per bag charged to damage deposit
Guest Parking Yes - Secure heated garage stall
Hairdryer Yes
Hot Tub - Private Private 6 Person Hot Tub with iPod Surround Stereo - on outdoor deck
Internet Access Wired and Wireless Router Provided
iPod or mp3 Connectivity Yes - Surround Stereo stereo in Living room has built in iPod jack. In addition, hot tub comes with iPod connectivity surround sound stereo
Iron and Ironing Board Yes
Laundry Facilities - Free In suite washer and dryer
Living Area Professionally designed furniture throughout including 2 sofas, high back leather chair and overall beautiful decor
Parking - Free Guest Spots Yes included in secure heated underground garage
Parking - Free Private Parking Underground, secure heated parking
Resort Information Welcome binder that includes everything you might want to know about Sun Peaks Resort
Safety Equipment First Aid Kit, Fire Extinguiser and Outlet Covers
Secure Reserved Parking Yes
Secure Ski and Bike Storage Private Secure Storage locker located just outside the front entrance
Stereo Surround Sound Home Theatre Stereo
Telephone land line free local calls calling cards can be used
TV-Digital or HDTV Yes

Shared Amenities

Computer Free internet in-suite. However, if you didn't bring your computer there is computer stations and internet available in the village
Fax Machine Faxing available in the village
Fitness Facilities Available in village - 10 min walk
Pool 10 minute walk from suite at Sports Centre


Although there are food and wine stores available at the mountain, a stop on the way up to Sun Peaks (e.g. Kamloops) at the grocery and liquor stores could save some time and money on your vacation.

Garbage Pickup: Due to the threat of animals all garbage must be taken to the transfer station. 

Grocery delivery can be arranged through a local service.  

Location & Map


Veitch's Villa is a true ski in/out unit located slope side in building 1 of the new Settlers Crossing. Only a short walk to Sun Peaks Village (10 min) and minutes away from the future East Village. 

Sun Peaks Resort is a 4.25 hour drive from Vancouver, 4.5 hour drive from Whistler, 2.5 hour drive from Hope, 5 hour drive from Jasper, 7.5 hour drive from Calgary, and a 5.5 hour drive from Seattle.  The newly renovated Kamloops Airport caters to all three cities. Shuttle service is available from the airport to Sun Peaks and will drop you directly infront of the residence upon request.

Sun Peaks Resort also offers an "in-Resort" Shuttle bus as follows:

Monday to Thursday Schedule Information
The Monday to Thursday shuttle service from Parking Lot 5 to the Village Day Lodge is offered every week during the winter season. It will depart the marked bus stop at Parking Lot 5 located by Woodhaven first at 8:00am, and then second at 8:15am. Both shuttle times will take guests to the Village Day Lodge.

Friday to Sunday Schedule Information
The Friday to Sunday shuttle service is offered every week during the winter season, and services the entire resort. Extended daily service is also offered during the holiday periods December 20, 2008, to January 11, 2009, February 16 to 25, 2009, and March 9 to 18, 2009.

The shuttle starts at 8:25am leaving Lot P5, then proceeds to the Village Day Lodge to drop off before leaving on a west route. Each route takes about approximately 30 minutes. The service will run from 8:25am till 11:35am, and then again from 12:55pm to 4:30pm. Bus stops are marked at Woodhaven/P5, Stones Throw/Settlers Crossing, Timberline, Village Day Lodge.


Access Time to Lifts

Ski in Ski out

Access Time to Shops & Restaurants

Less than 10 minutes walk
Less than 5 minutes drive

Access Time to Grocery Stores

Less than 5 minutes drive
Less than 10 minutes walk


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Please see the following policies below. These policies are strictly enforced. Failure to meet them prior to arrival or during your stay will result in either cancellation or eviction.

Suitability & Eligibility Policies

Suitable For:
Adults - Min Age to Stay: 21 21. Children and guests of primary renter under the age of 21 are welcome.
Babies, Kids & Teens We welcome kids and families.
Celebrations & Special Events We welcome special events. Please contact us for details.
Non-Smokers Only Absolutely NO Smoking Permitted.
Not Suitable For:
Graduation & Stag/Stagette Parties Sorry, not allowed.
Pets Sorry no pets allowed.
Smoking Inside Permitted No smoking is allowed inside our property.
Young Adult Only Groups 17-24

Reservation & Cancellation Policies

Cancellations Made by Guests All Deposits and Payments Non-Refundable.
Delayed Arrivals Sorry no refunds.
Delivery of Instructions and Access Information Full details by email when final payment is made. Upon confirmation of booking and payment
Guest Account Termination The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site
Ineligible Guests Reservation Reversal The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Reservations may be cancelled up to a maximum of 48 hours from the time the ineligible Guest made the booking. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses
Late Reservation Payments Will result in cancellation.
Privacy The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.
Reservation Changes Deposit is non-refundable. You may lengthen your reservation if availability permits. If you would like to shorten your reservation, please note that your deposit calculated on the original amount is non-refundable; if you have already paid the balance, then your balance is similarly non-refundable. If you have not paid the balance, then it will be re-adjusted to reflect your shortened reservation.

Guest Stay Policies

Check-In Time After 4:00pm. Firm
Check-Out Time 10:00am. Firm
Complaints Concerning Property Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.
Excessive Cleaning Costs Charged to damage deposit / credit card.
Excessive Noise Please respect your neighbours. Excessive noise fromthe hot tub area is not permitted after 10:00pm. Occupants may be evicted subsequent to noise complaints and will be charged damages resulting from any complaints.
Garbage Removal Minor gargage will be removed by property management firm when unit is closed. For excessive garbage, please remove all garbage. For excessive garbage, please take all of your garbage to the transfer station located on Industrial Way by the Burfield chair, this includes all recyclables
Housekeeping Before your arrival, after Departures. Additional provided for extended stays over 1 week, a light weight vacuum is provided. Additional cleaning may be scheduled at the guest's request and expense. Please contact us to arrange. Excessive cleaning after departure will be charged to Guest's Credit Card.
Internet Availability & Usage Internet available in suite. In addition, we have a wireless router set up for wireless internet.
Liability We are not responsible for any bodily harm to guests or guests of guests while they are on our property or at any location in Sun Peaks.
Locking Door Please lock at all times. Please keep patio and entry door closed when loading orwhen in or out of unit. This will prevent theft and presence of wild animals. Please take proper care to protect the valuables of the unit and the valuables that you have brought with you.
Maintenance Emergencies First Trax Property Services. Please see emergency contact information
Maximum Sleeping Capacity 7.
Missing Items Charged to damage deposit / credit card. If value of missing item(s) are over $500 additional funds will be charged to your credit card. Suite will be checked after each stay by management and cleaners.
Noise Restrictions Guests are asked to refrain from any noisy activity between 10:00pm and 8:00am. Hot tub use is permitted after 10:00pm but please keep voices at a soft level. Please respect neighbours when using hot tub iPod stereo or stereo inside unit.
Parking & Ticketing One parking stall provided in parkade below suite. Additional visitor parking stalls available in parkade
Policy Updates Policies are subject to change without notice.
Property Damage $500.00 damage deposit charged before arrival. If more than $500.00 damage occurs, additional funds will be charged to your credit card. Deposit will be returned providing the suite is free of damage and does not require excessive cleaning. Damage includes, but not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lot or broken or missing common or private property items, smoking inside the property, pets inside the property and all charges relating to security company or police involvement regarding property occupant's behaviour while in the property or on common premises.
Rental Accommodation Zoning Zoned for nightly rental use.
Resort Information Detailed Welcome Binder provided in suite. For more information please see Guest Services at base of Sun Peaks in village
Ski & Snowboard Gear Storage All gear should be put in ski and snowboard locker just outside the fron door. Lock information will be provided upon confirmation of payment
Terms of Eviction Smoking, excessive noise, common and private property damage, disturbing the peace, excess of 7 overnight occupants without permission.

Local Tips

Don't Forget

Fill up your gas tank before you arrive

About Us

Greg, Isabelle, daughter Alexandria (Alex) and son Zachary (Zack) live in North Vancouver BC. Greg was born and raised in BC and Isabelle in Quebec - each enjoys a great deal of winter and summer sports including snowboarding, hockey, running, hiking, cross-country cycling and golf.  Interests that are ideally suited for owning a place in beautiful Sun Peaks.  As parents, Greg and Isabelle are very excited as to the opportunity of getting both Alex and Zack into skiiing/snowboarding/golfing etc. and the shear number of long-lasting family memories that are sure to come at their second home in Sun Peaks.

Both Greg and Isabelle take great pride in ensuring that their guests have a great time in their home at Sun Peaks and as such have spared no expense as to amenities, features and the like....



Vacation Rental Reviews by alluraDirect

Great Staycation spot

James from Port Coquitlam, Canada
Date: Aug-23-2015 for a stay in Aug 2015

This property is nicely furnished, well stocked and feels like could easily stay for some time without any need for anything. The private hot tub is a dream to have The main bedroom bed was quite comfortable, although with any movement at all it squeaked which was somewhat distracting thru the night.

So many extras - Movies, board games, xbox with games, internet, stocked amenities in washrooms, laundry with laundry soap, ample towels, stocked spices and kitchen items, bear bells ( these came in very handy )

Although we didn't have need of the second bedroom the bunk beds with the queen bed on the bottom is an excellent addition for extra family members and with the tv in the spare there can be choices for time we will likely bring the family so was glad to see this. The owners were quick to respond as was the property manager to all questions.

Parking is convenient in a heated, well lit underground only steps from the condo entrance We highly recommend and will certainly be back again Area is very quiet and somewhat away from the main village which is nice Not a lot of options for grocery stocking in the one village store - strongly suggest you bring or get what you need before you come ( Kamloops )

We stayed in summer during the week which is very much down time for Sunpeaks - found eating out had very few choices especially breakfast or lunch but one place you must must try is Mountain High Pizza

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Raphaelle from north vancouver, Canada
Date: Aug-04-2015 for a stay in Jul 2015

The perfect home in the perfect place.

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Wonderful stay

Gareth from North Vancouver, Canada
Date: Mar-13-2015 for a stay in Mar 2015

We enjoy returning every year , accommodation and location are great ,quite and peaceful and so close to the ski hill

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Nice condo

Kamran from North Vancouver, Canada
Date: Mar-03-2015 for a stay in Feb 2015

First time visiting this Condo. We really enjoyed our stay. You can find anything you need for cooking in the kitchen. The hot tub was great. Real ski out to Mt Morrisey and ski in from Sundance. Great for the kids because there are lots of toys and DVDs and games in the codo.

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Settler's Crossing: President's Week 2015

Tracy from Carnation, United States
Date: Feb-23-2015 for a stay in Feb 2015

This was our 2nd visit to Sun Peaks, but 1st visit to this condo. We enjoyed our stay in this condo at Sun Peaks. The location was perfect as the ski out/ski in was steps away from the front door. Parking was primo as it was at a height of 7'6 which accommodated our car with Thule on top. It was a spacious unit with many amenities. The hot tub was a great feature after a long day of skiing. We will definitely be back next year.

View Full Review Owner Has Responded

love the location and the layout of the Villa.

Gareth from North Vancouver, Canada
Date: Jan-09-2015 for a stay in Mar 2014

This has been our sixth visit for my wife and I , we love coming up here for our Interior snow skiing , Our accommodation is always clean and well equipped , Ski in and ski out either downhill or cross country. Love the hot tub after a good day of skiing . A short walk through a well lit trail to the the village and all its amenities. We highly recommend this accommodation if you enjoy a quite location, wonderful views and a clean and cosy place to stay ,

View Full Review Owner Has Responded

Settlers Crossing Dec 2014

Victoria from Derby, United Kingdom
Date: Jan-09-2015 for a stay in Dec 2014

We rented this condo for 16 nights from Dec 15th. The good things about this condo: 1. The location is excellent for ski out to Morrisey and ski in from East Village Ski Way, literally out of the front door, a few steps and onto the ski run. 2. The condo feels large and has been furnished in the past to a high standard. 3. There are lots of DVDs, an X box, items for younger children. 4. The hot tub is amazing, excellent jets, lights and a beautiful private location. 5. The owners provided Christmas lights for the balcony, a small Christmas tree and a few Christmas decorations. 6. The lady who services the property answered my call immediately when I had a problem and visited within 30 minutes. 7. Large parking spot in the heated garage. 8. Large cupboard for storing skis just by the front door. The following things were not to my satisfaction: 1. The sheets were washed but badly stained and discoloured. 2. The mattress protectors were disgusting and clearly were rarely washed. 3. The tumble dryer had a hole in the door, causing it to take 4 hours to dry a load of washing. 4. The property needs a deep clean - kitchen cupboards were dirty, the sofa was covered in dog hair, food crumbs were under the cushions, blinds covered in dust, mould around the bath. The counter tops and bathrooms were surface clean. 5. I phoned the owners 3 times on the 1st evening and following morning and they did not answer my call. The owner did email and phone after the service company chased them up. 6. Although the condo is not pet friendly, the owner has a dog (dog bowl & toy in the condo and dog hair everywhere !) In response to my complaint they purchased new bed linen and sent it up to Sun Peaks, it arrived mid way through our stay. They offered cleaning support by the service company but by this time we had already spent time doing it ourselves. We patched the tumble dryer door with cardboard and it is now operating more effectively. My understanding is that the owner is not replacing the tumble dryer so I presume our cardboard repair will stand. The owner did provide a small level of compensation refunded with my deposit. This condo could be amazing, a really thorough clean, a few minor repairs, a new washer/ dryer and leave the dog at home. It lacks tender loving care.

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