Welcome to our Vacation Rental!
Casa Kettlewell is a bright, family-friendly private entrance mountain retreat with Whistler Village and the Valley Trail at its doorstep!
This 1,100 sq. foot, three level, two bedroom, two bath townhome has keyless entry on the ground floor and provides ample room for ski, boot and board storage. Stairs lead from the mudroom to the open concept kitchen and dining room. The living room is separate with wood and stone accents through out. It has a great fireplace and provides access to a pull out double sofa sleeper and one of two private covered patios with sweeping mountain views. Stairs lead to the top floor which houses two full bathrooms, a queen in the ensuited master bedroom and twin/double bunk with twin trundle in the second.
Casa Kettlewell offers the convenience of free wifi, in suite laundry, the next door Whistler Raquet Club and Marketplace Shopping Centre and is a 10-minute walk or free Village Shuttle ride to the base of the mountain. Parking at Granite Court is free secured underground for one vehicle with visitor parking based on availability.
Click Reserve Now (above) to book!
Photos & Video
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Availability
| Available | Booked | Unavailable |
Calculate Your Rate
Rates
We pride ourselves on being one of Whistlers Village North's most competitively priced family-oriented mountain retreats.
We have weekly and monthly rates available year-round.
From $805 CDN / week
From $2,775 CDN / month (28 day minimum)
Holidays in Whistler from $375/night!
+ $175 cleaning fee / stay
Utliities, Wifi, Cable and Secured Underground Parking Included.
| Applicable Taxes | GST of 5% applies (taxes not included in the rates below) |
| Rates Calculation | Minimum night stay requirements are based on your arrival season only. Get a Price Estimate in Your Currency |
| Season | Start Date | End Date | # of Nights | Rate/nt | Comments |
|---|---|---|---|---|---|
| Winter Whistler Bliss | Feb 9, 2015 | Mar 31, 2015 | 5 + 7 + 28 + |
$259.00 $185.00 $125.00 |
|
| Spring Peaks | Apr 1, 2015 | Apr 30, 2015 | 5 + 7 + |
$225.00 $165.00 |
|
| Hikes & Bikes Bliss | May 1, 2015 | Jul 24, 2015 | 7 + 28 + |
$115.00 $99.00 |
|
| Local's Special | Jul 25, 2015 | Aug 14, 2015 | 21 + |
$97.75 |
|
| Summer & Fall in Whistler | Aug 15, 2015 | Nov 15, 2015 | 7 + 28 + |
$115.00 $99.00 |
|
| Early Bird Slopes | Nov 16, 2015 | Dec 17, 2015 | 7 + 28 + |
$115.00 $99.00 |
|
| Whistler Home for the Holidays | Dec 18, 2015 | Jan 2, 2016 | 7 + 14 + |
$425.00 $375.00 |
|
| Winter Peaks | Jan 3, 2016 | Mar 31, 2016 | 7 + 28 + |
$195.00 $155.00 |
Payment Info
| Policy | Amount Required | Due Date | Payment Accepted |
|---|---|---|---|
| Reservation Deposit | 25.00% of total | Due at time of booking | Online CreditCard via this website |
| Balance of Payment | Full remainder | 45 days prior to arrival | |
| Damage Deposit | $250.00 | Reservation deposit | |
| Less than 45 days prior to arrival | Full payment | At time of booking |
Property Description
This 1,100 sq. foot, three level, two bedroom, two bath townhome has keyless entry on the ground floor and provides ample room for ski, boot and board storage. Stairs lead from the mudroom to the open concept kitchen and dining room. The living room is separate with wood and stone accents through out. It has a great fireplace and provides access to a pull out double sofa sleeper and one of two private covered patios with sweeping mountain views. Stairs lead to the top floor which houses two full bathrooms, a queen in the ensuited master bedroom and twin/double bunk with twin trundle in the second.
Sleeping Areas & Beds
Master Bedroom
Bright with vaulted ceilings and ensuited with full bathroom and soaker tub.
| Room Type | Private Bedroom (Has a door & windows) |
| Sleeps | 2 |
| Beds | 1 Queen |
| Has Ensuite Bathroom | Yes |
| Floor Level | 3 |
2nd Bedroom
Bright with vaulted ceilings and sweeping mountain views. Roomy with Twin/Double Bunk bed and twin trundle below.
| Room Type | Private Bedroom (Has a door & windows) |
| Sleeps | 4 |
| Beds | 1 Double/Single Bunk, 1 Single Trundle Bed |
| Floor Level | 3 |
Bathrooms
Bathroom 1
Master ensuite with soaker tub featuring wood and stone accents.
| Is Ensuite Bathroom | Yes |
| Includes | Hairdryer, Heating Lamp, Shower, Soaker Tub, Soap, Vanity |
Bathroom 2
Full bathroom with shower featuring wood and stone accents.
| Is Ensuite Bathroom | No |
| Includes | Hairdryer, Hand-held Shower, Heating Lamp, Shower, Soap, Vanity |
Kitchen
Voted one of the best self-catering complexes in Whistler. Casa Kettlewell offers a bright, open concept kitchen and dining room with bar stool seating for four and a dining table for six.
| Basic Food Staples | Included |
| Blender | Included |
| Coffee grinder | Included |
| Coffee Maker | Included |
| Cooking/Eating Utensils | Included |
| Dish Soap | Included |
| Dishwasher | Included |
| Electric Mixer | Included |
| Fridge | Included |
| Garbage Bags | Included |
| Glassware | Included |
| Kettle | Included |
| Microwave | Included |
| Oven | Included |
| Stove | Included |
| Toaster | Included |
Living Area
The living room is separate with wood and stone accents through out. It has a gas fireplace and provides access to a pull out double sofa sleeper and sliding doors to one of two private covered patios with sweeping mountain views.
Dining Area
Bright, open concept kitchen and dining room with bar stool seating for four and a dining table for six.
Special Features
| Fireplace | Cozy gas fireplace |
| Lofted/Cathedral Ceilings | 9 ft ceilings throughout, vaulted bedroom ceilings |
| Trim | Wood and stone accents throughout |
| Views | Spectacular sweeping Alpine & Forest Views |
Amenities
Casa Kettlewell offers the convenience of free wifi, HDTV, in suite laundry, free secured underground for one vehicle with visitor parking based on availability.
Private Amenities
| 24 HR Emergency Maintenance | Included |
| Basic Food Staples | Included |
| Books | Non-Fiction, Fiction, Biz, Kids. |
| Coded Access | Included |
| Dining Area | Included |
| Dishwasher | Included |
| DVD Library | Simple selection of some favourites and classics. |
| DVD Player | Included |
| Fireplace | Gas Fireplace |
| Fresh Linens | Included |
| Games | Included |
| Guest Parking | Included |
| Hairdryer | Included |
| Internet Access - Wireless Internet | Included |
| Iron and Ironing Board | Included |
| Laundry Facilities | In-suite Washer/Dryer. |
| Living Area | Included |
| Parking - Free Guest Spots | Secured and Day Guest Parking |
| Patio | Two private covered patios with sweeping mountain views. |
| Patio Furniture | Included |
| Resort Information | Included |
| Secure Reserved Parking | One secured underground parking stall. |
| Secure Ski and Bike Storage | Store your skis in the mudroom and your bikes in secured storage underground. Visitors are responsible for locking and storage. |
| Stereo | Included |
| TV-Digital or HDTV | HD, PVR, plenty of channels, movies, music and more. |
Shared Amenities
| Guest Parking | Five guest parking stalls reserved on a first come, first served basis. |
Services
| Garbage Pickup | Recycling / Garbage in visitor parking area. Thank you for recycling! |
| Grocery Delivery | www.nestors.com, www.whistlergrocery.com |
| Organize Childminding | Nannies on Call (604) 938-2823 |
| Resort Tours | www.whistler.com |
Location & Map
Location
Casa Kettlewell is a bright, family-friendly private entrance mountain retreat with Whistler Village and the Valley Trail at its doorstep! The townhome offers the convenience of the next door Whistler Raquet Club and Marketplace Shopping Centre and is a 10-minute walk or free Village Shuttle ride to the base of the mountain.
Access Time to Lifts
| Free shuttle |
| Greater than 10 minutes walk |
Access Time to Shops & Restaurants
| Less than 5 minutes walk |
Access Time to Grocery Stores
| Less than 5 minutes walk |
Local Map
Local Information
Attractions & Entertainment
| Art Gallery | ||
| Cinemas - Movie Theatres | ||
| Cultural Centre | ||
| Free Entertainment - Performances | ||
| Library | ||
| Live Music - Outdoor | ||
| Markets - Farmers & Local |
Bars/Pubs & Nightlife
| Apres Ski |
Food & Restaurants
| Coffee Shops | ||
| Liquor Store | ||
| Restaurants - Family Friendly |
Health & Wellness
| Medical Services |
Mountain Activities
| Biking - Downhill | ||
| Bungee Jumping | ||
| Hiking | ||
| Mountaineering | ||
| Rock Climbing - Via Ferrata | ||
| Site Seeing | ||
| Ski & Snowboard School | ||
| Skiing & Snowboarding - Backcountry | ||
| Skiing & Snowboarding - Lifts | ||
| Skiing & Snowboarding - Trails | ||
| Sleigh Riding | ||
| Snow Tubing | ||
| Snowmobiling | ||
| Snowmobiling |
Trust
 |
All property title and ownership are verified independently by AlluraDirect.com at the time that the property is listed. |
| AlluraDirect takes no further measures to confirm property ownership beyond this initial action. | |
| Owners who participate in the online credit card processing system have undergone additional screening through their payment processing application. | |
| All owners must agree to AlluraDirect.com's Terms of Service Agreement, which outlines minimum mandatory standards, terms of account termination, and the formal guest complaints process. | |
| All customer complaints against owners are tracked and kept on record. Owners with more than 2 complaints spanning a subscription period are automatically terminated. Owner accounts are now immediately terminated under a subset of zero tolerance clauses in the Terms of Service Agreement. You are free to contact AlluraDirect.com to get independent owner verification from our office. | |
 |
Your credit card information is transmitted using SSL encryption technology. |
| AlluraDirect's transaction processing system is handled by one of Canada's largest institutional and online transaction processing companies, in conjunction with one of Canada's largest Chartered Banks, The Canadian Imperial Bank of Commerce. | |
| AlluraDirect's servers are protected by multiple firewalls, and are located in one of Vancouver's top, high security hosting facilities. |
Policies
Thank you for agreeing to and upholding these policies during your stay at Casa Kettlewell.
Suitability & Eligibility Policies
| Adults - Min Age to Stay: 21 | 21. |
| Babies, Kids & Teens | |
| Long Term Renters (Monthly) | We will accept long term renters. Please contact the owner for more details. |
| Non-Smokers Only | All of our properties are non-smoking. Please respect the living space. Should caretakers advise that smoking occurred within the townhouse an additional charge of $150 will be posted to guest account for payment. |
| Graduation & Stag/Stagette Parties | No rentals will be granted for these purposes. |
| Pets | |
| Subleased Tenants | Subleasing to other tenants not permitted. |
| Wheelchairs | Property cannot accommodate wheelchair use and wheelchair access. |
Reservation & Cancellation Policies
| Cancellations Made by Guests | All payments are non-refundable. Refunds will be issued for re-booked dates at the re-booked price and are subject to a 4% cancellation fee. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products. |
| Courtesy Hold Reservations | Not accepted. Reservations are confirmed with payment. |
| Delayed Arrivals | No refunds. We are not responsible for circumstances which result in delayed arrivals. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products. |
| Delivery of Instructions and Access Information | Check-in and arrival instructions will be emailed upon balance payment. |
| Guest Account Termination | The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site |
| Guest Stay Contract | By reserving online via your credit card, you are agreeing to our terms and conditions. By clicking the AGREE button when paying online, you acknowledge that you have legally accepted, read, understood, agree with, and will comply with our publicly advertised policies (including payment terms) on our web site. |
| Ineligible Guests: 24 Hour Reservation Reversal | The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Reservations may be cancelled up to a maximum of 48 hours from the time the ineligible Guest made the booking. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses |
| Late Reservation Payments | Failure to pay by the due dates will result in automatic cancellation without a deposit refund. Guests can re-book dates if they are still available; deposit will not be re-charged. |
| Privacy | The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact. |
| Reservation Changes | Please contact us if you need to lengthen or shorten your reservation, and we will do what we can to accommodate. Changes are not guaranteed, and refunds may be treated in accordance with our cancellation policy. |
Guest Stay Policies
| Check-In Time | 4:00 pm |
| Check-Out Time | 10:00 am |
| Complaints Concerning Property | Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure. |
| Excessive Cleaning Costs | Guests authorize a credit card charge for excessive cleaning costs. |
| Excessive Noise | Excessive noise is NOT tolerated neither inside the home or on the Granite Court grounds. Police, Security, and/or management will attend and there will be a fine per incident and guest may risk eviction. We reserve right to refuse or interrupt service to any client. To notify authorities of excessive noise in a neighbouring unit that is causing a disturbance to you please contact the Non-Emergency RCMP line at (604) 932-3044. |
| Garbage Removal | Prior to vacating the townhouse guests are required to remove all trash and recyclables and deposit them in the Recycling & Garbage Room next to the Parking Garage. |
| Housekeeping | $175 Cleaning Fee applies per reservation. If desired, guests may request help arranging additional mid-stay cleans ranging from $70-90. Contact owner with any inquiries. |
| Internet Availability & Usage | Illegal downloads forbidden. Should we receive notification that such activity has occurred, the Guest responsible will be immediately evicted and charged for damages. |
| Liability | Owner, agents and the townhouses reservation website are excluded from liability. Including for personal, bodily injury to guests or guests of guests while they are on our property or while in transit to our home or while on resort property. |
| Maintenance Emergencies | Emergency contacts provided upon balance payment. |
| Maximum Sleeping Capacity | 6 |
| Missing Items | Guests authorize a credit card charge for missing items. |
| Noise Restrictions | No noise after 10pm. You will be fined by security if your party and your guests disrupt other guests. |
| Parking & Ticketing | The townhouse has assigned parking for one vehicle within a secured underground parking facility. Guests must ensure that they are parked in the correct stall assigned to the unit. Parking elsewhere may lead to the guests car being towed at the guests expense. If someone has incorrectly occupied the units assigned stall, guests may use a VISITOR stall in the secured parking area. Guests must be sure to LEAVE A NOTE on the dashboard indicating which unit they are occupying and contact the owner immediately. |
| Policy Updates | Policies are subject to change without notice. |
| Property Damage | Guest authorizes up to a $1000.00 CAD charge on their card payable when final payment is due unless otherwise arranged with us. In the event of property damage or breach of our policies, you have authorized the costs to remediate the damage or breach to be charged against the Damage Deposit. Damage or breach includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pets inside the property and all charges related to security company or police involvement regarding property occupant's behavior while in the property or on common premises. If damage is in excess of the Damage Deposit, the excess cost is also due from the Guest. |
| Rental Accommodation Zoning | |
| Terms of Eviction | Violation of our policies, damage to property (common property included) and violation of building policies are causes for eviction. In addition, excessive noise and offensive behaviour will not be tolerated and cause for eviction. |
Guarantees Policies
| My Web Site Guarantee | I guarantee that my web site content is accurate. I will honor what I publish. |
| Reservation Guarantee | In the event of property sale, property damage or double booking, I will make every effort to relocate you to a comparable property at no additional expense to you. |
| Weather Guarantee | We cannot guarantee weather conditions, which are out of our control. Sorry, no refunds. |
Local Tips
My Money Saving Tips
| Cheapest groceries | Stop in Squamish @ the Save on Foods for a big shop on the way up. You"ll save 8-15%ish |
| Cheapest times to come to Whistler | Earlier December, April offers late season sun and great snow thanks to global warming. |
| My biggest money saving tips | Pack a lunch on to the mountain one day. |
On a Personal Note
| What makes Whistler so special and unique? | I love Whistler as it is a hybrid of high alpine adventure with tasty restaurants and classy stores. That pioneer "local" spirit is still evident at The Boot and Nestors. |
The Drive to Whistler
| Best places to eat | Uli"s - offer"s hearty, value oriented food, Misty Mountain Pizza is tasty, The Brew House is a hop, skip and a jump away |
| Best radio station | Listen to Mountain FM for traffic updates but bring your own tunes. |
| Best things to see on the way to Whistler | Shannon Falls & The Chief in Squamish, Tantilus Range, Brandywine Falls |
| My safety tips for drivers new to Hwy 99 | Be sure to check this website for up to date information on Sea-to-Sky Highway Improvements and Delays: http://projects.ch2m.com/TrafficUpdate/weekly-sts.asp |
| Where to get the best views | Catch one of the last lifts up after closing. Fill the townhouse thermos up with hot coco at the Roundhouse. Sip a hot todie, let the crowds disapate. Admire the volcanic Black Tusk. Ski/board top to bottom with an enduring smile on. |
About Us
Dear Guest,
We were drawn to Whistler by our kindred wilderness spirit. This snowy peak ridden region is some of the most beautiful we've experienced thoughout the world. Wilderness spaces are a conduit to reflective and peaceful emotions. Our role and the challenges of our hyper paced world can be confusing and overwhelming unless we make time to recreate and reflect. We've searched all over Whistler and feel that Granite Court balances serene alpine beauty with "value" moreso than any other townhouses. Walk around the lit trail of ancient Lost Lake accessed by the Valley Trail on our doorstep. Wait for the crowds to subside at Whistler peak and embrace the sounds of wilderness silence with the volcanic Black Tusk in the foreground. Extend a friendly hand to an international or local and learn about them. Revel in the views. Respect the beauty of the hill. Leave no trace and recycle everything. You're all here to experience different things. No one is watching. Co-create memories! Our wilderness sentiments are with you from Vancouver. Enjoy Casa Kettlewell.
Sincerely,
The Kettlewells
Reviews
Great for mountain-seekers!
Alex from Toronto, Canada
Date: Feb-10-2015 for a stay in Jan 2015
Great place to stay! Very roomy, useful amenities, and quick responding owners. A little bit of a walk to Blackcomb base, and couch could be a bit more comfy, but these were minor inconveniences, for the price that we paid! We would certainly come back!
View Full Review
Casa Kettlewell
Rosemary from Keswick, United Kingdom
Date: Feb-03-2015 for a stay in Jan 2015
Had a great time in Whistler, apartment easy to find from instructions given and in nice quiet area, away from town but within easy walking distance of shops and slopes. Plenty of room to store stroller and ski boots downstairs and everything we might have needed available in kitchen (was great having the dishwasher!). Minor problems were dealt with promptly and effectively by the owner. If we ever return to Whistler we would definitely consider booking this apartment again.
View Full Review
Awesome Whistler Value
Liam from Salter Point, Australia
Date: Jan-08-2015 for a stay in Dec 2014
Whistler is an expensive holiday destination, particularly over the Christmas and New Year holiday period. Casa Kettlewell was awesome value and I am glad I found the place and would recommend it to anyone heading to enjoy all Whistler has to offer.
The property is just to the north of the northern end of the village stroll so it is not too expensive compared to other accommodations right in the heart of Whistler Village, but it was only a 12 minute walk each morning to the lifts and under 5 minutes to the Marketplace supermarket and liquor store which was very convenient. It was also easy to cut through to Blackcomb village so overall the location worked out well.
The property itself was fantastic for the price. The 2 good sized bedrooms on the 3rd floor and having 2 bathrooms was a godsend as everyone gets ready at the same time in the mornings to get to the lifts so that was super handy. On the second floor, the living room again was a good size with 2 decent couches and enough room to have friends over. The kitchen table was also a good area to socialise and the kitchen had all we needed to cook meals which we did a bit of. A washer and dryer was also slotted in and that was great to not have to worry about having to go to a laundromat or use common washing facilities. The ground floor was just the entrance landing which had a good rack and bench to easily store the snow gear for the 4 of us plus had a heater so our gear was always dry in the morning. Also the wifi was good, plenty of heating in all rooms and the key code entry was great to not have to worry about keys with 4 people.
The owner Charlene was really easy to deal with and even allowed us to stay in the apartment until late afternoon of our check out day as there were no new tenants arriving and we had a late shuttle so that flexibility was appreciated.
Overall we couldn't have been happier with how the accommodation turned out - unless of course somehow they managed to fit a hot tub in somewhere for next time but that is wishful thinking! Super value for Whistler in terms of location, price and comfort and highly recommended.
Cheers Liam & crew from Australia
View Full Review
Awesome Whistler Value
Bradburn28 from Perth, Australia
Date: Jan-08-2015
Whistler is an expensive holiday destination, particularly over the Christmas and New Year holiday period. Casa Kettlewell was awesome value and I am glad I found the place and would recommend it to anyone heading to enjoy all Whistler has to offer. The apartment is as advertised with the best aspects being the good size of the bedrooms and living areas, location, wifi, keyless entry and the 2 bathrooms. Was very comfortable for 4 people and would be easy enough to fit another couple. The owner Charlene was really easy to deal with and even allowed us to stay in the apartment until late afternoon of our check out day as there were no new tenants arriving and we had a late shuttle so that flexibility was appreciated. Overall we couldn't have been happier with how the accommodation turned out. Super value for Whistler in terms of location, price and comfort and highly recommended. Cheers Liam & crew from Australia
Convenient and value for money
colin t from London, United Kingdom
Date: Jun-03-2014
Our thirteenth trek to Whistler from the UK. Have stayed in a few places usually nearer the slopes. WIth skis kept near the slope this was easier. So great location. I would not have booked this appartment if I had read these reviews but would have missed out on something. It is not luxurious, everything is somewhat tired. Benefit of the doubt - it was near end of the season. Whilst I don't think we marked or damaged anything, it was nice being able to relax knowing a scuff would not show. So I would rent again, but would ensure that the sofabed had been replaced before expecting anyone to use that. I ended up sleeping on the floor, it was more comfortable.
Disappointing
Zuma65 from Sunshine Coast, Qld
Date: Sep-24-2013
This is a review for our stay for 3 months from December 2012 thru to March 2013. Seeing this was for an extended stay over the peak season, this was an expensive booking for us. Unfortunately we were not happy with many aspects of the property. The online claim of "absolutely clean" was not true in our case. It took my husband and I the first two days attending to cleaning of scuffed, scratched walls, vacuuming piles of dust from behind beds, dusting skirting boards, cleaning mould from bathrooms, purchasing new linen and pillows for beds and generally giving the property a spring clean. As we were responsible for cad 1,000 damage deposit we were keen to identify any broken or unclean items very early on in our stay to cover ourselves. Hence the many photos that we have taken. There was no iron in the property until we purchased one in week 6. No stereo was available as stated online and the fully stocked kitchen had broken appliances that were not replaced until week 6 of our stay. There was a long list of property items that needed attending to by their maintenance man after we had checked in leaving us without a working shower in one bathroom for longer then one week. Other items that needing attending to just after check in were the fireplace ( cutting in and out), kitchen tap leaking (needed replacing), laundry door getting stuck (hinges needed changing from one side to the other), broken vacuum cleaner (replacement only just managed to clean the white carpet in the condo). As you can see we had a maintenance man in and out of the property on and off for the first couple of weeks which meant we hang around to be there when he was thus losing our holiday time on maintenance items that should could have/should have been identified and attended prior to our check in. Unfortunately, we had to return home 2 weeks early due to emergency surgery and subsequent rehabilitation of an injury sustained by our son. Casa Kettlewell owners initially said that if the property was re booked for our dates that we cancelled they would, - this is their email response - "we will try to relet the space out for the time you would have otherwise occupied the unit. Should this happen, we will refund you the net rental income from this time period." However, when they did in fact let the property out for part of our cancelled dates they reneged on this offer of a refund. Essentially getting paid twice for the relet nights. **Bad Karma** Needless to say how the property is managed and maintained is somewhat disappointing. They were defensive when we mentioned issues with cleanliness and poorly maintained items, however you can judge from the pictures yourself. We have travelled a bit in the last few years whilst our children are at a good age and we always do thorough research on all aspects of the properties we are interested in and the location etc. Online pictures and reviews can only tell give you so much of the story and only upon closer inspection could you have seen many of the issues mentioned above. The location of Casa Kettlewell is great, the complex itself is quiet, but you do hear the revellers heading home after hours when the night is quiet. But this is be be expected in Whistler. The winter view from the front is enchanting and from the back of the property is beautiful as well. If the property was better maintained and the current furniture, beds and linen were updated it would be a condo worth considering to book.
Owner Response
We are disappointed that this family had a less than satisfactory experience at Casa Kettlewell. Since their stay Casa Kettlewell has received a much needed "spring clean." A new cleaning company was hired to care for the home. Deep cleans are done ritually following each departure, leaky sinks and creaky closet doors no more. All linens have been replaced (as they are annually) and new towels provided. Truthfully and contrary to the guests claim, the financial obligations of the owners under the rental agreement were exceeded. The guest vacated the property prior to their bookings end. The owners were under no obligation to refund them their unused nights. However, they still covered the cost of the guests extensive exit clean and their television subscription bills (a value of over $500, which would normally be the responsibility of the guest for long term stays). The guest also received their damage deposit back in full. Feel free to email the owners of Casa Kettlewell for any questions regarding this review. We pride ourselves in offering a clean, comfortable and affordable village location well suited to families. Best, The Kettlewells
Excellent location for Ironman week
Steve from BC
Date: Sep-13-2013
We stayed here for the week of Ironman Canada and it was perfectly located. Close to the activities but not in the middle of them. Close to the grocery store, coffee shops, drug store, etc. The unit is a little dinged up and the beds are not the most comfortable I've slept in. The kitchen was equipped with most of the stuff we needed. The pots and pans are worn out and need replacing. The windows are old and a pain in the butt to open/close. Parking was secure and great.
Long stay
A FlipKey verified reviewer from From all over the UK
Date: Jun-12-2012
We stayed for 4 months and had absolutely fantastic time, everything we needed was there, great position for the slops and the town, would recommend.
The townhouse was very comfortable and we enjoyed our stay
Keith from NY
Date: Jan-25-2012
Overall the townhouse was very comfortable and we were happy with it.. There were however a few things that we thought should be fixed or better maintained: two burned out light bulbs - one in each bathroom no remote for TV no remote for DVD player much mold and mildew inside the main bathroom shower handle main bathroom fan does not work left back burner on range top is 50% burned out fridge door has no handle, and door does not close on its own instruction book in townhouse needs to be updated with the cureent codes for garage and trash doors the pull-out sofa mattress is worn out the foam pad for the cot is very marginal We enjoyed our stay and would likely rent again at Casa Kettlewell. Thanks for renting to us!
Canadaisawsome
A FlipKey verified reviewer from 38 Evans Road Cooroy Queensland 4563
Date: Oct-09-2011
Very nice place to stay, quiet and easy to clean. Had a great Holiday!
Great stay in the World's Best Ski-Town
David from OR
Date: Jan-12-2011
Our stay at Casa Kettlewell was great from the pre-booking all the way to check out. The owners/managers were prompt in answering all questions and made the whole process a breeze. The location with free parking was ideal, close to shuttle, next to the Marketplace, and a short walk to nightlife and restaurants. Overall a great vacation, especially because other nature brought us a bunch of snow :). The only thing missing was a stereo... we made due just fine. We will certainly recommend it to anyone, as long we don't have plans to come back that week.
Great townhouse
A FlipKey verified reviewer from Vancouver
Date: Jan-12-2011
We spent New Years Eve weekend at Casa Kettlewell. We were a group of seven, and were all impressed by the place, particularly the location, convenience of a fully equipped kitchen, and comfortable space for seven adults. Although a map was provided, it was a little tricky finding the place, and the check-in details were not very clear - it took us a while to find the unit number! Otherwise we received good communication from the manager and booking was easy. We would definitely consider staying again!
just okay
A FlipKey verified reviewer from washington state
Date: Jan-05-2011
I was led to believe this would be a top notch place, but the reality was much less. The place was quite large and the location was as billed, but many little things, that would be so easy to correct, made the stay uncomfortable. the coffee maker and shower were dirty and moldy. The bedding (comforters) were visibly soiled and we didnt want to touch them let alone sleep under them. The cups were all chipped, the pans were all dirty and there were only stainless steel wine glasses. We could never use the dvd player and the tv and internet went out halfway through our stay. But it couldnt be easier to find the place and the parking was the best. It was walking distance to everything. We overall enjoyed our stay, but expected much more based on the price we payed. It would be so easy to maintain this place to a higher standard. We would have brought our own stuff if we knew the condition of some of the household items and would have been much more comfortable.