Slopeside Relaxation

Thanks for your feedback!

Lesley,

Thank you for your review and being our guest.

We wanted to let you know that we have now switched cleaning companies to address some of your minor issues. I was unaware from the past guest, cleaners or until receiving your review about the chairs....Thank you, this is getting addressed immediately and fixed for enjoyment of the future guests.

We do have fans in the closets to make the suite more comfortable for anyone who would like it cooled a little, the temperature and fireplace need to be turned off to cool the suite, which is usually done for summer. However, it was very warm this past spring break and the glorious sun beaming into the suite with the curtains open can add heat to the suite...I am sure that this was as unexpected to you as it was to us, but likely made your Spring Break extremely enjoyable.

With regards to the knives, we do have them sharpened every few months, but as this is a rental suite and not a personal home, which leaves us responsible for you while you are enjoying your time in Whistler. While we do try to keep the knives sharp enough to cook, we do not want them "chef sharp" and risk any guests or children having a resulting injury.

We have closely looked at the ottoman and can not find any areas needing repair, however we will keep a close watch on it, in case it need replacing or repairing.

Thank you for the insight on the pullout bed, you were the first guest to comment about the mattress, we are addressing this and have ordered a new mattress for future guest to enjoy.

We hope that you and your family will come back and enjoy the changes that we are making to upgrade this suite over the slow season. Again, thank you for your review as it helps up to make necessary changes to improve the suite for future guests.

Re: Below average stay this time

Thank you very much for your feedback. We are very sorry and surprised to hear that you were unsatisfied with your stay. Your feedback regarding the dishes, although we personally check the unit before each check-in, sometimes little things do get overlooked. If it weren't for your feedback, we wouldn't have been able to ensure that they are checked individually and if needed re cleaned prior to a guests arrival

With regards to the DVD player, as I explained to you on the phone, when I called you to help with getting it working for your child, the manual that you found in the drawer was from the past owner (the current owners have only taken over in February)--I actually did not know about that manual prior to your arrival, thank you for bringing it to my attention, I have now placed an updated manual in the suite.

As you know with many personally owned rentals, items are constantly broken and replaced, such as wine glasses. Although we are conscious to have enough glasses, they may not always be a perfect match; we actually feel that this adds personality to the suite. Thank you for pointing out the place mats, we have bought a second set so that there is always a clean set for every guest's arrival. We apologize for the kitchen tap and the closet door, these were 2 items that the seller was to have fixed prior to our taking possession (but which he fell short of doing). As we finally had a break in the back to back bookings, these items have now been fixed (prior to the next guest's arrival). Still, items like this being brought to my attention are always appreciated so that they can be fixed immediately. However, if you would have told me when I delivered the batteries for the remote and a new light bulb, I would have had them looked after while you were still visiting which, I am sure, would have made your stay with us a wonderful experience. After all, not all units have such a fantastic view over the slopes, nor do other owners offer a free first breakfast for their guests --not to speak of free 'fresh tracks' breakfast vouchers for returning guests! Or do the other suites that you stay at lay out chocolates, cookies upon your arrival, do they offer the flexibility for a late check out?

Again, we are sorry that you felt that your vacation was less than what you expected. Now that the owners have had an opportunity to stay at their suite to add some personal flair, and to address your concerns, we are certain that customer satisfaction and positive feedback will come along with it. We encourage you to enjoy another stay at a discounted rate to see that all of these items have been addressed. Taking in the beauty of wonderful sunsets while enjoying a glass of wine (which have been stocked up with matching wine glasses and plastic pool wine glasses), as well as the unit's proximity to the slopes to view the skiers and snowboarders will keep guests coming back. Unfortunately, your's is the first negative review that we or the previous owners have had so far. Yet, any feedback --negative, neutral or positive- is important for us to address potential concerns of future guests as we are working with our guests to make their stay as relaxing and enjoyable as possible!

We wish you all the best with your future vacations rentals. Maybe you choose to take us up on our discounted rate for one of your next visits to enjoy all of the positive changes that we have made.