Welcome to our Vacation Rental! 100% Recommended 11 Reviews
New for the 2017/2018 season. We're changing the sleeping arrangements. 2 queen rooms and 2 single over bunk rooms.
Maximum occupancy 10 people.
The Ultimate in Luxury and Design. Nothing on the mountain can compare to the Trend Setting Edge Properties. Innovative, Contemporary Construction and Decor plus Fantastic Location are all part of the Most Sophisticated Home you can stay in at Big White.
Come Stay with us at THE EDGE!
- Ski in/ski out access.
- 3 spacious levels of comfortable living.
- Private hot tub & BBQ on front decks.
- Free wireless internet.
- 2 Fireplaces. 3 TV's with HDTV including over 90 channels and Movies on Demand!
- Wii games console. I-Pod dock.
- Secured heated garage.
- State of the art Kitchen.
- Steam Shower.
- In suite laundry facilities.
Take a look at our Photo Gallery. New pictures to come in the fall of 2017. To view a VIRTUAL TOUR copy and paste the following address in your browser address bar - http://www.realbigtours.com/edge4/
Make a live, instantly confirmed reservation: Click Reserve Now on the bottom right hand corner of this page.
Questions? Click the 'E-Mail Us' link at the top to send us an e-mail - we'll reply within 24-48 hours. Or call a representative from Vacation Services, our local "In Resort" specialists.
Local & Worldwide: 250 862 3437
Toll Free (Can & USA): 1 877 717 3437
We'd love to host your next Big White vacation in our home!
Photos & Video
Spacious open plan living area on the third floor of the chalet
State of the art kitchen
Relaxing and inviting dining area
Master bedroom with access to deck and hot tub.
Master bedroom Ensuite bathroom with walk in shower, heated floors and towel bar.
Guest Room 1
Guest Room 2
Main bath located on second floor adjacent to guest rooms. Heated floors and a steam shower.
Currently the Bunk room on entry level. TV, DVD & WII games station. Bunks are being replaced with a queen bed in the summer of 2017.
Entry level bathroom with shower and tub.
View from Hot Tub on second level deck.
View from third level deck.
Reverse to the floor plan shown above, The bunk bedroom and garage are located on the entry level
The sleeping areas are located on the second level.
Reverse of the floor plan shown, The Main living area is located on the THIRD (top) floor of the chalet.
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LOOKING FOR A QUOTE? USE THE HANDY TOOL ABOVE TO CALCULATE THE COST OF YOUR STAY.
By clicking on 'Book Now' you can instantly reserve & confirm your reservation directly from this website with a VISA or MASTERCARD payment. The booking and payment system will completely protect your privacy and you can therefore book with confidence.
Rates are quoted in Canadian dollars per night and are subject to change without notice.
|Applicable Taxes||GST of 5% applies
(taxes not included in the rates below)
|Rates Calculation||Minimum night stay requirements are based on your arrival season only.
Get a Price Estimate in Your Currency
|Season||Start Date||End Date||# of Nights||Rate/nt||Comments|
|Regular Season||Feb 3, 2017||Mar 25, 2017||
|Spring Value||Mar 26, 2017||Apr 15, 2017||
|Summer/Fall||Apr 16, 2017||Nov 22, 2017||
|Off season, resort is closed|
|First Tracks||Nov 23, 2017||Dec 14, 2017||
|Christmas||Dec 15, 2017||Dec 26, 2017||
|New Year||Dec 27, 2017||Jan 2, 2018||
|Winter Value||Jan 3, 2018||Feb 8, 2018||
|Policy||Amount Required||Due Date||Payment Accepted|
|Reservation Deposit||25.00% of total||Due at time of booking||Online CreditCard via this website|
|Balance of Payment||Full remainder||45 days prior to arrival|
|Damage Deposit||$2,000.00||Charged up to this maximum after departure if property is damaged, requires excessive cleaning, or if items are missing.|
|Less than 45 days prior to arrival||Full payment||At time of booking|
Alluring and Distinctive, our home is a splendid 3 level chalet.
Entry level now has a Bunk room with one single over single bunk bed and one single over double. For the 2017/2018 season the bunks will be replaced with a queen bed! Full bathroom including a bathtub. There is also the secure, attached garage with parking for 1 vehicle and ski storage.
Second floor has more sleeping areas. The ample Master bedroom with Fireplace, TV, 3 piece ensuite and access to the hot tub on the deck. The 2 Bunk rooms each include a single over double bunk bed and access to the main bathroom with steam shower. The laundry facilities are also on this floor.
Top level boasts 800 square feet of the living area. The Spacious Open Floor concept has the kitchen centered between the living and dining room areas. The dining area is at the rear with views of the ski run. The living room is located in the front with views to the south. Powder room is adjacent to the dining room.
Sleeping Areas & Beds
Generous Master bedroom with Queen bed and upscale quality linens. Electric fireplace, TV, stereo with IPod dock. Ensuite with glass and tile walk in shower. Hot tub is located on deck.
|Room Type||Private Bedroom (Has a door & windows)|
|Has Ensuite Bathroom||Yes|
Guest Bedroom 1
Bunk room has a double bed with a single over top situated on the second floor. Deep, plush duvets and superb linens.
|Room Type||Private Bedroom (Has a door & windows)|
|Beds||1 Double/Single Bunk|
Guest Bedroom 2
Bunk room has a double bed with a single over top with deep, plush duvets and superb linens. Located on the second floor.
|Room Type||Private Bedroom (Has a door & windows)|
|Beds||1 Double/Single Bunk|
The Queen Room
Entrance level bedroom with a queen bed. TV, DVD player and Wii games console.
|Room Type||Private Den (Has a door, no windows)|
Located on the entry level, the 4 piece bathroom with bathtub.
|Is Ensuite Bathroom||No|
|Includes||Basic Supplies, Bath, Hairdryer, Heated Floors, Shampoo, Shower, Soap, Vanity|
The master Ensuite with glass and tile walk in Shower. Heated floors provides comfort for tired feet.
|Is Ensuite Bathroom||Yes|
|Includes||Basic Supplies, Hairdryer, Heated Floors, Shampoo, Shower, Soap, Vanity|
Second Floor Main Bathroom. Close to the bunk rooms, this is a full bathroom including steam shower and heated flooring.
|Is Ensuite Bathroom||No|
|Includes||Basic Supplies, Hairdryer, Heated Floors, Shampoo, Shower, Soap, Steam Shower, Vanity|
Third Level Powder room located adjacent to the dining room. No shower or bathtub.
|Is Ensuite Bathroom||No|
|Includes||Heated Floors, Soap, Vanity|
Exquisitely appointed kitchen. Stainless steel appliances, polished granite counter tops, and every type of cookery you will need for any type of meal. This kitchen was made for entertaining large family and friend's gatherings. The dinning room table seats 8 perfectly and there is 4 breakfast bar stools.
Supplies and amenities include:
|Aluminum Foil||provided, plastic wrap too!|
|Basic Food Staples||salt & pepper and a spice rack.|
|Blender||yes, hand held blender|
|Cooking/Eating Utensils||place settings for 18|
|Dish Soap||Dishwasher & Liquid soap provided as well as cleaning supplies.|
|Fridge||yes, with ice and water dispenser.|
|Garbage Bags||yes, as well as recycling bags.|
|Napkins||Napkins & Paper towels supplied.|
|Stove||Gas range stove top.|
|Wine Rack||Wine cooler.|
Airy and spacious living room area with floor to ceiling windows on the third level. Distinctive and comfortable couches for relaxed times in the living room with our 42" TV, Home Theatre system with HDTV and Movies on Demand and stereo, fireplace and views to the south. Access to deck with BBQ.
See our photo gallery for more details.
Our stylish dining room area is adjacent to the kitchen with views of the ski run. Enjoy a gourmet dinner around our dining table that seats 8 people comfortably with 4 additional stools available.
Sophisticated Elegance defines The Edge. Lavish finishings with floor to ceiling views of the Monashee mountains and Big White. TRUE ski in ski out access! Our unique layout of each floor is configured to maximize bedroom and living areas. This is an excellent vacation home for all groups and families!
|Decor||Opulent and Upscale|
|Fireplace||2 fireplaces, 1 in living area and 1 in master bedroom|
|Views||Floor to ceiling windows|
A distinction all our own. Our tremendous and luxury 3 level home has a generous entrance way boasting heated floors. On the lower floor is the attached secure garage and ski storage, bedroom with a queen bed and a bathroom. Second level has 3 bedrooms, the Master bedroom with ensuite bathroom and 2 Bunk rooms with single over double beds. Access to hot tub on our private front deck with mountain vistas. Bathroom and private laundry facilities on this floor. Upper level is the heart of the Chalet with kitchen, dining/living room and bathroom.
|Baby/Infant Equipment||Rental available from The Tiny Tourist Baby Equipment Rentals www.thetinytourist.ca|
|Basic Food Staples||Yes - spices, salt & pepper|
|BBQ||Propane BBQ located on upper deck.|
|Coded Access||Entry door is coded. No keys required!|
|Complimentary Housekeeping||Cleaning after departure is included. Guests staying 10 to 20 nights receive a complimentary change of towels and bed sheets mid way thru the stay. Guests staying 21 nights or more receive a complimentary change of towels and bed sheets every 7th day. Additional housekeeping can be arranged for a fee.|
|Deck||2 Decks. Third floor with BBQ, Private Hot Tub on second level.|
|DVD Player||Living room and lower bunk room.|
|Fireplace||Natural gas fireplace in living room. Electric fireplace in master bedroom.|
|Fresh Linens||Bedding and towels provided|
|Games||Nintendo Wii with 2 controllers|
|Hairdryer||In each bathroom|
|Hot Tub - Private||Located on private deck on second level.|
|Internet Access - Wireless Internet||Free High Speed internet service provided by Telus|
|iPod or mp3 Connectivity||Yes|
|Iron and Ironing Board||Yes|
|Laundry Facilities - Free||In Suite, with complimentary supplies provided|
|Parking - Free Guest Spots||Parking for 1 vehicle in driveway. Additional guest parking available in Happy Valley parking lot for a fee.|
|Parking - Free Private Parking||Yes, private heated garage for 1 vehicle|
|Parking - Over Height Available||Parking for 1 vehicle in driveway. Additional guest parking available in Happy Valley parking lot for a fee.|
|Resort Information||Included at check in & guest directory located in unit|
|Safety Equipment||Smoke alarm, fire extinguisher and overhead sprinklers|
|Secure Ski and Bike Storage||Store all ski equipment in our private heated garage.|
|Telephone||Yes, unlimited local calling only.|
|TV-Digital or HDTV||HDTV including over 90 channels as well as Movies, Sports and more on Demand!!|
|Video Game Connectivity||Yes|
From lift tickets to equipment rentals, mountain orientations to events and activities, Big White's knowledgeable and friendly staff are at your service.
Discount Lift Tickets are available at various Kelowna Retail Locations including:
Sport Check at 2271 Harvey Ave., includes night skiing vouchers with each day pass purchased. Phone: (250) 860-7669. Store Hours: Mon, Tues & Sat: 9:30am-5:30pm, Wed - Fri: 9:30am-9:00pm, Sun: 11:00am-5:00pm
Sport Mart at 1835 Dilworth Dr., include night skiing vouchers with each day pass purchased. Phone: (250) 860-3412. Store Hours Mon, Tues & Sat: 9:30-6:00, Wed- Fri: 9:30-9:00, Sun: 11:00-5:00
Transportation Services to the Resort: There are various shuttle and taxi services offering transport to and from the mountain. The Kelowna Airport website has information regarding transportation www.kelownaairport.com/kelowna-transportation.htm
Grocery Services and Infant Furniture: Vacation Food Service offers online grocery shopping and delivery service to Big White. Pre-order your groceries online through www.vacationfoods.com and have them delivered before you arrive. Baby Cribs and High Chairs are available for rental from The Tiny Tourist Baby Equipment Rentals, www.thetinytourist.ca
The Team at Vacation Services is available to assist you with any problem or question you may encounter with respect to our home. They also provide...
|24 HR In-Resort Emergency Help||24hr Emergency helpline available throughout your stay|
|Emergency Check-In Service||24hr Emergency helpline available|
Location & Map
Our Impressive Chalet is in a perfect location for access to ALL resort amenities. Just steps to the Happy Valley Adventure Area and Lodge, the huge outdoor skating area, tube runs and x-country ski trails. A 5-minute ride up the Gondola will take you to the village centre, lifts, restaurants & shopping and Kids Centre. Ski in at day's end over the Skiers Bridge right to the door.
Access Time to Lifts
|Ski in Ski out|
|Free transport to village & lifts|
Access Time to Shops & Restaurants
|Less than 5 minutes walk|
|Free transport to village & lifts|
|Less than 5 minutes drive|
Access Time to Grocery Stores
|Free transport to village & lifts|
|Less than 5 minutes drive|
|All property title and ownership are verified independently by AlluraDirect.com at the time that the property is listed.|
|AlluraDirect takes no further measures to confirm property ownership beyond this initial action.|
|Owners who participate in the online credit card processing system have undergone additional screening through their payment processing application.|
|All owners must agree to AlluraDirect.com's Terms of Service Agreement, which outlines minimum mandatory standards, terms of account termination, and the formal guest complaints process.|
|All customer complaints against owners are tracked and kept on record. Owners with more than 2 complaints spanning a subscription period are automatically terminated. Owner accounts are now immediately terminated under a subset of zero tolerance clauses in the Terms of Service Agreement. You are free to contact AlluraDirect.com to get independent owner verification from our office.|
|Your credit card information is transmitted using SSL encryption technology.|
|AlluraDirect's transaction processing system is handled by one of Canada's largest institutional and online transaction processing companies, in conjunction with one of Canada's largest Chartered Banks, The Canadian Imperial Bank of Commerce.|
|AlluraDirect's servers are protected by multiple firewalls, and are located in one of Vancouver's top, high security hosting facilities.|
PLEASE REVIEW OUR POLICIES CAREFULLY, particularly our cancellation policy. These policies are strictly enforced. Failure to meet them prior to your arrival or during your stay will result in either cancellation or eviction. Minimum age for guests is 25, unless accompanying parents/guardians. We do not require a deposit in advance for damages. By booking with us you agree to pay charges up to $2,000.00 for damage, missing items or excessive cleaning.
Suitability & Eligibility Policies
|Adults - Min Age to Stay: 25||25 years old. Unless accompanied by parent/guardian.|
|No Smoking Inside - Smoking Outside Permitted||This is a 100% smoke-free property.|
|Non-Smokers Only||Absolutely no smoking allowed inside.Smoking outside is permitted.|
|Young Adult Groups 17-24 With Accompanying Age-Eligible Adult(s)|
|Not Suitable For:|
|Graduation & Stag/Stagette Parties||Not permitted.|
|Pets||NOT PERMITTED. NOT PERMITTED|
|Smoking Inside Permitted||No smoking is allowed inside our property.|
|Young Adult Only Groups 17-24|
Reservation & Cancellation Policies
|Arrival Days||There are currently no restrictions regarding the day of guest arrival.|
|Cancellations Made by Guests||All payments are non-refundable. If we can replace your booking, we will issue a refund by cheque. Please note that your booking is made directly with the property owner who is based in the UK. Any refund of any booking fee is subject to a 30% deduction, this is to cover both credit card processing and Canadian taxes which are deducted at the point of any booking payment being made.|
|Courtesy Hold Reservations||We can not hold reservation without payment. Please click RESERVE NOW|
|Delayed Arrivals||Sorry, No refunds.|
|Delivery of Instructions and Access Information||Sent by email upon balance of payment. Includes directions and access codes|
|Guest Account Termination||The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site|
|Guest Stay Contract||We do not require a signed Guest stay contract. When you book online, you are agreeing to our terms and conditions.|
|Ineligible Guests Reservation Reversal||The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Reservations may be cancelled up to a maximum of 48 hours from the time the ineligible Guest made the booking. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses|
|Late Reservation Payments||Failure to pay by due dates will result in automatic cancellation. Guests can re-book dates if they are still available; deposit will not be recharged.|
|Privacy||The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.|
|Reservation Changes||Your reservation can be changed if it is in compliance with our cancellation policy. Please note that your deposit for your revised reservation is calculated on your original reservation amount.|
Guest Stay Policies
|Check-In Time||4:00 pm (or later). STRICTLY ENFORCED|
|Check-Out Time||10:00 am (or earlier). STRICTLY ENFORCED|
|Complaints Concerning Property||Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.|
|Excessive Cleaning Costs||Standard departure cleaning is complimentary. Cleaning associated with defacing the property, or above the standard fees is considered property damage.|
|Excessive Noise||Complaints of excessive noise will result in eviction without refund!. Please be considerate of your neighbours|
|Garbage Removal||Guests are responsible for garbage removal at the time of departure.|
|Housekeeping||Cleaning after departure is included. Guests staying 10 to 20 nights receive a complimentary change of towels and bed sheets mid way thru the stay. Guests staying 21 nights or more receive a complimentary change of towels and bed sheets every 7th day. Additional housekeeping can be arranged for a fee.|
|Internet Availability & Usage||Internet service is provided by a third party. We cannot be held responsible if there is a lack of or quality of service at any time.|
|Liability||We are not responsible for any bodily harm to guests or guests of guests while they are on our property or at any location in Big White Ski Resort.|
|Maintenance Emergencies||In resort support provided. Complete emergency contacts provided for booked guests|
|Maximum Sleeping Capacity||13 people. Additional persons will result in immediate eviction|
|Missing Items||Guest authorize a credit card charge for missing items as per our stated damage deposit policies.|
|Noise Restrictions||Quiet time is 11:00 pm to 7:00am. Guests may be evicted subsequent to noise complaints and will be charged for any damages resulting form the noise complaints. The outdoor hot tub area can be used after 11 pm, but please engage only in quiet conversation after 11 pm out of respect for our neighbouring families.|
|Policy Updates||Policies are subject to change without notice, however guests will be notified via e-mail of changes prior to their arrival.|
|Property Damage||Guest assumes all financial responsibility for property damage incurred by tenants or guests & authorizes up to a $2,000.00 CAD charge on their card upon departure in the event of property damage. By accepting our guest stay contract with online payment you agree to pay us for all damages that you incur. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pets inside the property and all charges relating to security company or police involvement regarding property occupant's behavior while in the property or on common premises.|
|Rental Accommodation Zoning||This property is legally zoned for either short term, or long term, rental accommodation use.|
|Resort Information||Provided at time of arrival and/or visit www.bigwhite.com. Additional information provided in Guest Services Book in Condo.|
|Ski & Snowboard Gear Storage||Secure equipment storage is available in garage. Please do not bring equipment into the house.|
|Terms of Eviction||The following conditions and circumstances will result in eviction from our property: smoking, excessive noise, pets, more overnight guests. You will be evicted for excessive noise, common and private property damage, disturbing the peace.|
|Reservation Guarantee||If a situation arises that is out of our control we will find you another suitable arrangement. If we fail to successfully relocate you we will fully refund the remainder of your stay. Travel insurance is recommended to protect you against any unexpected events involving your lodging, flights or vacation related products.|
|Snow Guarantee||Sorry, no guarantees.|
Great Ski In Ski Out Vacation home
Kevin from Surrey, Canada
Date: Feb-16-2017 for a stay in Feb 2017
Overall, we are very satisfied with this vacation home. We like the kitchen/dining/living room the best as it is roomy and has a rich selection of kitchen hardware. Location is great, very close to Lara's gondola in Happy Valley. There are a few things we would like to get owner's attention:
1) The hot water tank ran out of capacity when we tried to take shower at same time.
2) TV in the living room is a bit small.
It is sad to hear the capacity will be reduced to 10 next season. Honestly, we don't see a problem with this home to host a bigger party.View Full Review Owner Has Responded
Big White The Edge 4
Abel from Langley, Canada
Date: Dec-26-2016 for a stay in Dec 2016
Dec 14 -19 2016
Terry from Eagle Bay, Canada
Date: Dec-20-2016 for a stay in Dec 2016
We had a time and enjoyed the place and its location. We did have issues with wine fridge, so drinks were warm for a couple days until we got that sorted. Also, the room heaters really didn't seem to add heat to the room and it was a cold weekend at -25 or colder couple nights.View Full Review Owner Has Responded
Great Property, Great Price, Highly Recommended
Jeff from Richmond, Canada
Date: Oct-26-2016 for a stay in Feb 2016
Great property, great price.View Full Review
EDGE - March 2016
Chris from Saskatoon, Canada
Date: Mar-17-2016 for a stay in Mar 2016
We came to the EDGE for the 3rd year in a row and again it was fantastic. The property is well maintained and the owner/managers are quick to respond to any questions or feedback we bring up every year.
I'd fully recommend this property to anyone looking for a great place to stay at Big White for the value, ease of ski in/out access, and size and the style of the condo. It offers a large living space for a big group in the upper level and lots of living space in all the rooms as well.
We had 3 out of 4 days of riding with not great visibility, and it was so nice to come back and take a well deserved rest throughout the day while conditions blew over. Of course the poor visibility brought with it a lot of snow and on day 4 it was a clear blue sky with tons of snow.
Can't wait to go back again next year!View Full Review Owner Has Responded
maxine from Georgetown, Canada
Date: Jan-16-2016 for a stay in Jan 2016
We had a fantastic stay at The Edge in Big White. It was the first ski-in ski-out vacation for our European relatives and they loved it!View Full Review Owner Has Responded
Up market property
Andrew from Calgary, Canada
Date: Apr-05-2015 for a stay in Mar 2015
The Edge is a good place to stay, easy access to the slope down to the Lara Gondola. Nice facilities - although beware it is better for a family than two couples as there is only one master bedroom, the others are bunk beds. Unfortunately the property next door seems to be let to folks working at the ski hill and outside is a bit of a dumping ground. Unfortunately for us it was also Party Central for two nights during our 4 night stay and the parties went on until 4 a.m. and then started up again at about 6:30 a.m. in the morning in the hot tub which backs on to the master bedroom. Nothing much the owners can do about this but worth knowing about if you want a good night's sleep.View Full Review Owner Has Responded
Excellent place to stay
Paul from Medicine Hat, Canada
Date: Feb-09-2015 for a stay in Jan 2015
Excellent ski in and ski out condo. Highly recommended.View Full Review
Christmas Stay at the Edge
Colin from Mississauga, Canada
Date: Jan-05-2015 for a stay in Dec 2014
Excellent Ski Chalet at Big White with all of the amenities as noted in the listing. Great location not far from Happy Valley for skating and tubing. Right on the Happy Valley ski run for easy ski-in and ski-out right from the unit. Nice new unit at the Edge located at a great ski hill. We all had a great time over Christmas. I would highly recommend this chalet to others.View Full Review
Worse edge unit.. DO NOT BOOK
Joan K from Coquitlam, Canada
Booked the edge 4 for 4 nights in Jan 2016. This is the 3rd year we have booked this place and will be the last. I am making a review for Edge 4. Unit is a duplex. There are other edge units that are stand alone. Don't waste your money on this unit. Because it's attached you literally cannot make a single sound in the house after 11pm. When I mean sound you can't even have a conversation. Security guard came at 9:30pm and threatened to evict us if we do not keep it down. Came again at 11:30PM to remind us again that we were too loud. So trying to be respectful we kept it down. Rwceived no complaint on the next night but again it was unfair because other units were loud and did not receive any complaints. The last night security guarf came again at 11:30pm and reminded us that we were being loud. After we tried to keep our noise level down. Security knocked on the door 5 minutes later and told us that he can still hear us outside. At this point we weren't even making any noise and we're having a conversation amongst ourselves. Save your money and DO NOT BOOK this unit. What makes this whole situation worse is that other units in the same area was making more noise than us and yet we were the only unit that received complaints because it is DUPLEX There is also hot water problems that we keep telling the owners every year. With a house that can accommodate 13 people... it will only have enough hot water for 4 people. They should atleast install a bigger hot water tank.
Thanks for your feedback Joan. It is unfortunate that your large group of young adults experienced issues this year with security and noise complaints. We understand the challenges of managing noise levels in attached properties, and acknowledge all guests are entitled to enjoy themselves during their stay in our home while also being mindful and respectful of neighbours in adjoining properties. We would like to suggest that it is not the fault of the owner of Edge 4 that your group of friends experienced such an unpleasant stay. The security company at the resort is obliged to respond to all reported complaints at any time of day or night. Quiet time in the resort is 11:00 pm to 7:00 am as Big White is a family oriented resort. Supply and demand of hot water in a home that accommodates 13 people is also a bit to a challenge if all guests are trying to shower in a very short period of time. The 60 gallon hot water tank can be taxed to keep up with demand. Thank you again for you candid comments.
A FlipKey verified reviewer from Brisbane
Amazing location. Beautifully finished. All the comforts of home plus more. Highly recommend this property.