Welcome to our Vacation Rental! 85.71% Recommended 12 Reviews
To our Penthouse at the Raven. Relax in the private hot tub after a great day on the slopes.
Take a look at our Photo Gallery- Click on the photo to enlarge the view!
Highlights of our Fourth floor home include:
- PET FRIENDLY!
- Private indoor POOL & Fitness facility.
- Ski-in (5 Star) and Ski-out (3 star) access
- Free High Speed Wireless Internet access
- Large private deck with hot tub & BBQ
- Gourmet Kitchen with granite counter tops & stainless steel appliances
- 42" plasma TV, DVD Player, HD Cable TV
- Nintendo Wii Play Station, games, DVDs
- Steam Shower
- Secure, heated parking garage
- Elevator access in building
Make a Live, Instantly Confirmed Reservation! Click Reserve Now on the bottom right hand corner of this property page and follow the directions to book online.
You are on your way to a wonderful vacation!
More Questions? Click the 'E-Mail Us' link at the top to send us an e-mail, or call a representative at Vacation Services, our local "In Resort" specialists.
Local & Worldwide: 1 250 862 3437
Toll free (CA & US): 1 877 717 3437
Photos & Video
Comfortable lounge area with cozy fire and wall mounted large screen plasma TV
Beautiful well equipped kitchen with everything you'll need...and more!
Queen Bed in Master bedroom
Our penthouse great area is spacious
Lots of large windows to let in the sunshine
State of the Art stainless appliances and much more
Dining room with solid wood and high back chairs
The living room
The Queen Room
The Bunk Room
Main Bathroom with access from Queen room or main living area
The Raven Location in Happy Valley
The Master bedroom has a walk in Steam shower and heated floors
A private gym in The Raven
Enjoy the heated indoor salt water pool
The Raven is located in Happy Valley
The Floor Plan
Availability
| Available | Booked | Unavailable |
Calculate Your Rate
Rates
LOOKING FOR A QUOTE? USE THE HANDY TOOL ABOVE TO CALCULATE THE COST OF YOUR STAY.
By clicking on 'Book Now' you can instantly reserve and confirm your reservation directly from this website with a VISA or MASTERCARD payment. The booking and payment system will completely protect your privacy and you can therefore book with confidence.
Rates are quoted in Canadian dollars per night and are subject to change without notice.
| Applicable Taxes | GST of 5% applies (taxes not included in the rates below) |
| Rates Calculation | Minimum night stay requirements are based on your arrival season only. Get a Price Estimate in Your Currency |
| Season | Start Date | End Date | # of Nights | Rate/nt | Comments |
|---|---|---|---|---|---|
| Summer/Fall | Apr 11, 2016 | Nov 23, 2016 | 30 + |
$99.00 |
Off Season, the ski resort is closed. Hot Tub and Swimming Pool are not available. |
| First Tracks | Nov 24, 2016 | Dec 15, 2016 | 3 + 5 + 7 + 10 + 14 + |
$329.00 $299.00 $279.00 $269.00 $259.00 |
|
| Christmas | Dec 16, 2016 | Dec 25, 2016 | 4 + 7 + |
$499.00 $479.00 |
|
| New Year Special!! | Dec 26, 2016 | Dec 28, 2016 | 3 + |
$699.00 |
3 Night Special!! |
| New Year | Dec 29, 2016 | Jan 2, 2017 | 4 + 7 + |
$699.00 $649.00 |
|
| Winter Value | Jan 3, 2017 | Feb 2, 2017 | 4 + 6 + 8 + 10 + 14 + |
$349.00 $339.00 $329.00 $319.00 $299.00 |
|
| Regular Season | Feb 3, 2017 | Mar 25, 2017 | 4 + 6 + 8 + 10 + 14 + |
$369.00 $349.00 $329.00 $309.00 $299.00 |
|
| Spring Value | Mar 26, 2017 | Apr 9, 2017 | 4 + 6 + 8 + 10 + 14 + |
$329.00 $299.00 $279.00 $269.00 $259.00 |
|
| Summer/Fall | Apr 10, 2017 | Nov 22, 2017 | 30 + |
$99.00 |
Off Season, the ski resort is closed. Hot Tub and Swimming Pool are not available. |
Payment Info
| Policy | Amount Required | Due Date | Payment Accepted |
|---|---|---|---|
| Reservation Deposit | 25.00% of total | Due at time of booking | Online CreditCard via this website |
| Balance of Payment | Full remainder | 45 days prior to arrival | |
| Damage Deposit | $1,000.00 | Charged up to this maximum after departure if property is damaged, requires excessive cleaning, or if items are missing. | |
| Less than 45 days prior to arrival | Full payment | At time of booking |
Property Description
Single level FOURTH floor 1,200 square foot PENTHOUSE with view to the east and south. High ceilings and Cathedral windows gives a very light and spacious feel. The master bedroom has private ensuite with steam shower. All bedrooms are accessed from the main living area and the main bathroom is off the corridor as you enter the condo. There is one secure parking spot and 2 secure ski lockers. The kitchen, dining and living areas are open plan with beautiful inset fireplace and wall mounted plasma TV. Access to the deck with hot tub & BBQ is from the lounge area.
View the floor plan in our photo gallery.
Sleeping Areas & Beds
Master Bedroom
Queen Size bed in beautiful and spacious room. Ensuite with heated flooring and walk-in Steam shower.
| Room Type | Private Bedroom (Has a door & windows) |
| Sleeps | 2 |
| Beds | 1 Queen |
| Has Ensuite Bathroom | Yes |
| Floor Level | 1 |
Queen Room
Queen Size bed, warm floors and lovely decor and furnishings.
| Room Type | Private Bedroom (Has a door & windows) |
| Sleeps | 2 |
| Beds | 1 Queen |
| Floor Level | 1 |
Bunk Room
Double Sized bed with a single over the top bunk. Warm floors and lovely decor and furnishings.
| Room Type | Private Bedroom (Has a door & windows) |
| Sleeps | 3 |
| Beds | 1 Double/Single Bunk |
| Floor Level | 1 |
Living Room
Watch late night movies in front of the fire while under the covers!
| Room Type | Common Area (A living area with a temporary bed) |
| Sleeps | 2 |
| Beds | 1 Double Sofa Bed |
| Floor Level | 1 |
Bathrooms
Bathroom 1
Full 3 piece Main Bathroom with bath tub is located off the hallway. Accessible from Queen room as well.
| Is Ensuite Bathroom | No |
| Includes | Basic Supplies, Bath, Hairdryer, Heated Floors, Shampoo, Shower, Soap, Vanity |
Bathroom 2
Master ensuite with glass and tile steam shower.
| Is Ensuite Bathroom | Yes |
| Includes | Basic Supplies, Hairdryer, Heated Floors, Shampoo, Soap, Steam Shower, Vanity |
Kitchen
An impressive Gourmet kitchen with granite counter tops and stainless steel appliances. This kitchen is well laid out and equipped for enthusiastic cooks, you’ll find everything you're likely to have at home and possibly more.
| Aluminum Foil | provided, plastic wrap too! |
| Basic Food Staples | Spices including salt & pepper. |
| Blender | Yes - Brushed Steel with Ice Crusher |
| Coffee Maker | Yes |
| Cook Books | Yes |
| Cooking/Eating Utensils | Yes - Everything you'll need. Place settings for 14 |
| Dish Soap | Dishwasher & Liquid soap provided as well as cleaning supplies. |
| Dishwasher | Yes |
| Electric Mixer | Yes |
| Fridge | Yes |
| Garbage Bags | Yes, and recycling bags as well. |
| Heated Floors | Yes - Geothermal |
| Kettle | Yes |
| Microwave | Yes |
| Napkins | Yes, as well as paper towel |
| Oven | Yes |
| Stove | Yes - Electric |
| Toaster | Yes |
| Wine Rack | Yes |
Living Area
A lovely, spacious open plan area with oversized lounge windows looking from the front of the Raven building, from here you can admire a truly magnificent view. A relaxing lounge area with comfortable leather sofas and chairs in front of the fire. Wall mounted large screen plasma TV above the fireplace with DVD player and selection of movies for all. There is a Stereo (I-pod compatible) and a Wii Games console with games.
Dining Area
The dining area is next to the kitchen - open plan. A beautiful large solid wood table with seating for 6. Additional seating for 4 at the breakfast bar.
Special Features
A great thing about The Raven, which sets it apart from most other developments at Big White, is its indoor heated Swimming Pool and Fitness Centre with changing facilities.
This Penthouse Condo has top floor elevated views toward the Monashee Mountains. These spectacular views and the stars can be enjoyed from your own private deck and steaming hot tub. With oversized windows, high quality furnishings, contemporary style and attention paid to detail this penthouse at The Raven is unique offering an extremely comfortable and luxurious holiday home.
| Lofted/Cathedral Ceilings | Giving much light and space |
Amenities
Located on the FOURTH FLOOR. Entrance foyer continues into the open concept great room. Living room on the left side with access to deck with hot tub & BBQ. To the right are the dining room and kitchen with the bedrooms behind. The master bedroom with Queen bed, ensuite and steam shower is to the left, the single over double bunk room is in the middle and the Queen room is to the right with an entrance to the main bathroom which is also accessible from the main foyer.
Private Amenities
| Baby/Infant Equipment | Rental available from The Tiny Tourist Baby Equipment Rentals www.thetinytourist.ca |
| Basic Food Staples | Spice rack including Salt & Pepper |
| BBQ | Located on private deck |
| Books | Selection of local and general interest & cooking |
| Check-In Assistance | 24hr Emergency helpline available |
| Coded Access | Garage and Entry doors are both coded. No keys required! |
| Complimentary Housekeeping | Cleaning after departure is included. Guests staying 10 to 20 nights receive a complimentary change of towels and bed sheets mid way thru the stay. Guests staying 21 nights or more receive a complimentary change of towels and bed sheets every 7th day. Additional housekeeping can be arranged for a fee. |
| Deck | Private Deck |
| Dishwasher | Yes |
| DVD Library | selection of Kids, Family & Blockbuster movies |
| DVD Player | Yes |
| Fireplace | Natural gas fireplace in living room. |
| Fresh Linens | Fresh sheets, towels and Hot Tub towels are provided |
| Games | Nintendo Wii & Games |
| Hairdryer | In each bathroom |
| Hot Tub - Private | Private 6 person Hot Tub on Deck |
| Internet Access - Wireless Internet | Free High Speed internet service provided by Telus |
| iPod or mp3 Connectivity | Yes |
| Iron and Ironing Board | Yes |
| Laundry Facilities - Free | In suite with complimentary supplies |
| Parking - Free Guest Spots | Limited guest parking is available in secure parking garage. Additional guest parking available in Happy Valley parking lot for a fee. |
| Parking - Free Private Parking | 1 secure parking stall. |
| Resort Information | Included at check in & guest directory located in unit |
| Safety Equipment | Smoke alarm, fire extinguisher and overhead sprinklers |
| Secure Ski and Bike Storage | 2 Secure ski lockers in parking garage. |
| Steam Room | Steam Shower located in Master Bedroom Ensuite |
| Stereo | Yes - Ipod compatible |
| Telephone | Yes - for local calls |
| TV-Digital or HDTV | HDTV with over 90 channels as well as Movies, Sports and more on Demand!! |
| Wheel Chair Accessible | Single level home with elevator access. |
Shared Amenities
| Fitness Facilities | Fitness Centre with changing facilities - exclusive guest use |
| Pool | Indoor Swimming Pool & changing facilities - exclusive Guest Use |
Services
From lift tickets to equipment rentals, mountain orientations to events and activities, Big White's knowledgeable and friendly staff are at your service.
Discount Lift Tickets are available at various Kelowna Retail Locations including:
Sport Check at 2271 Harvey Ave. Phone: (250) 860-7669. Store Hours: Mon, Tues & Sat: 9:30am-5:30pm, Wed - Fri: 9:30am-9:00pm, Sun: 11:00am-5:00pm
Sport Mart at 1835 Dilworth Dr. Phone: (250) 860-3412. Store Hours Mon, Tues & Sat: 9:30-6:00, Wed- Fri: 9:30-9:00, Sun: 11:00-5:00
Transportation Services to the Resort: There are various shuttle and taxi services offering transport to and from the mountain. The Kelowna Airport website has information regarding transportation www.kelownaairport.com/kelowna-transportation.htm
Grocery Services and Infant Furniture: Vacation Food Service offers online grocery shopping and delivery service to Big White. Pre-order your groceries online through www.vacationfoods.com and have them delivered before you arrive. Baby Cribs and High Chairs are available for rental from The Tiny Tourist Baby Equipment Rentals - www.thetinytourist.ca
The Team at Vacation Services is available to assist you with any problem or question you may encounter with respect to our home. They also provide...
| 24 HR In-Resort Emergency Help | 24hr Emergency helpline available throughout your stay |
| Emergency Check-In Service | 24hr Emergency helpline available |
Location & Map
Location
The Raven is a short walk away from the Happy Valley Adventure area and Lodge.
Ski-in, Ski-out - There is direct Ski-in access to The Raven and Ski-out simply requires a short across the road, or walk downhill to the Gondola depending on snow coverage. On a good day you can put your skis on as soon as you have left The Raven entrance and crossed over the road.
Access Time to Lifts
| Free transport to village & lifts |
| Less than 5 minutes walk |
| Ski in ONLY |
Access Time to Shops & Restaurants
| Less than 5 minutes drive |
| Less than 5 minutes walk |
| Free transport to village & lifts |
Access Time to Grocery Stores
| Less than 5 minutes drive |
| Free transport to village & lifts |
| Greater than 10 minutes walk |
Local Map
Trust
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All property title and ownership are verified independently by AlluraDirect.com at the time that the property is listed. |
| AlluraDirect takes no further measures to confirm property ownership beyond this initial action. | |
| Owners who participate in the online credit card processing system have undergone additional screening through their payment processing application. | |
| All owners must agree to AlluraDirect.com's Terms of Service Agreement, which outlines minimum mandatory standards, terms of account termination, and the formal guest complaints process. | |
| All customer complaints against owners are tracked and kept on record. Owners with more than 2 complaints spanning a subscription period are automatically terminated. Owner accounts are now immediately terminated under a subset of zero tolerance clauses in the Terms of Service Agreement. You are free to contact AlluraDirect.com to get independent owner verification from our office. | |
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Your credit card information is transmitted using SSL encryption technology. |
| AlluraDirect's transaction processing system is handled by one of Canada's largest institutional and online transaction processing companies, in conjunction with one of Canada's largest Chartered Banks, The Canadian Imperial Bank of Commerce. | |
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Policies
PLEASE REVIEW OUR POLICIES CAREFULLY, particularly our cancellation policy. These policies are strictly enforced. Failure to meet them prior to your arrival or during your stay will result in either cancellation or eviction. Minimum age for guests is 25, unless accompanying parents/guardians. We do not require a deposit in advance for damages. By booking with us you agree to pay charges up to $1000.00 for damage, missing items or excessive cleaning.
Suitability & Eligibility Policies
| Adults - Min Age to Stay: 25 | 25 Years Old. Unless accompanied by a parent/guardian |
| Babies, Kids & Teens | We welcome kids and families. |
| Celebrations & Special Events | We welcome special events. Please contact us for details. |
| No Smoking Inside - Smoking Outside Permitted | This is a 100% smoke-free property. |
| Non-Smokers Only | Absolutely no smoking allowed inside.Smoking outside is permitted. |
| People with Restricted Mobility | Property access and interior are suitable for persons of restricted mobility. Feel free to contact us for details. |
| Pets | Permitted. We would be happy to accept well behaved, hypoallergenic dogs that do not bark and are crated when left alone in the property. An additional $100.00 charge applies to the booking to cover additional cleaning costs. |
| Seniors | We welcome seniors. |
| Travel Reseller Bookings - no Referral Fee offered | We accept travel reseller bookings but do not offer referral fees. |
| Wheelchairs | Property can accommodate wheelchair use and wheelchair access. |
| Young Adult Groups 17-24 With Accompanying Age-Eligible Adult(s) | We welcome young adults age 17-24 only when accompanied by adults who meet our minimum age requirement. |
| Graduation & Stag/Stagette Parties | NOT PERMITTED. |
| Long Term Renters (Monthly) | Sorry, we do not offer long-term rentals. |
| Smoking Inside Permitted | No smoking is allowed inside our property. |
| Subleased Tenants | Subleasing to other tenants not permitted. |
| Travel Reseller Bookings - Referral Fee offered | We do not offer referral fees for travel reseller bookings. |
| Young Adult Only Groups 17-24 | Young adult only groups age 17-24 are NOT permitted. |
Reservation & Cancellation Policies
| Arrival Days | There are currently no restrictions regarding the day of guest arrival. |
| Cancellations Made by Guests | All payments are non-refundable. If we can replace your booking, we will issue a refund by cheque. Please note that your booking is made directly with the property owner who is based in the UK. Any refund of any booking fee is subject to a 30% deduction, this is to cover both credit card processing and Canadian taxes which are deducted at the point of any booking payment being made. |
| Courtesy Hold Reservations | We cannot hold reservation without payment. Please click the 'RESERVE NOW' button. |
| Delayed Arrivals | Sorry, No refunds. |
| Delivery of Instructions and Access Information | Sent by email upon making balance of payment. Sent by email upon making balance of payment |
| Guest Account Termination | The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site |
| Guest Stay Contract | We do not require a signed Guest stay contract. When you book online, you are agreeing to our terms and conditions. |
| Ineligible Guests Reservation Reversal | The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Reservations may be cancelled up to a maximum of 48 hours from the time the ineligible Guest made the booking. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses |
| Late Reservation Payments | Failure to pay by due dates will result in automatic cancellation. Guests can rebook dates if they are still available; deposit will not be recharged. |
| Privacy | The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact. |
| Reservation Changes | Your reservation can be changed if it is in compliance with our cancellation policy. Please note that your deposit for your revised reservation is calculated on your original reservation amount. |
Guest Stay Policies
| Amenity Terms of Use | Please respect all private and common amenities of the property. Damage or excessive cleaning to any amenity will be charged to the Guest responsible. Use of common facilities is at your own risk. Please obey posted rules and regulations. |
| Check-In Time | From 4:00pm. STRICTLY ENFORCED |
| Check-Out Time | By 10:00am. STRICTLY ENFORCED |
| Complaints Concerning Property | Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure. |
| Excessive Cleaning Costs | Standard departure cleaning is complimentary. Cleaning associated with defacing the property, or above the standard fees is considered property damage. |
| Excessive Noise | Complaints of excessive noise will result in eviction without refund. Please be considerate toward your neighbours |
| Garbage Removal | Guests are responsible for garbage removal at the time of departure. Waste disposal & Recycling containers are located on site in the parking garage. |
| Housekeeping | Cleaning after departure is included. Guests staying 10 to 20 nights receive a complimentary change of towels and bed sheets mid way thru the stay. Guests staying 21 nights or more receive a complimentary change of towels and bed sheets every 7th day. Additional housekeeping can be arranged for a fee. |
| Internet Availability & Usage | Wireless internet access is provided by a third party. We cannot be held responsible if there is a lack of or quality of service at any time. |
| Liability | We are not responsible for any bodily harm to guests or guests of guests while they are on our property or at any location in Big White Ski Resort. |
| Maintenance Emergencies | In resort support provided. Complete emergency contacts provided for booked guests |
| Maximum Sleeping Capacity | 9 People. Additional persons will result in immediate eviction |
| Missing Items | Guests authorise credit card charge for replacement of missing items. We will notify you in advance of any charges. |
| Noise Restrictions | Quiet time is 11.00pm to 7.00am. Guests may be evicted subsequent to noise complaints and will be charged for any damages resulting from the noise complaints. The outdoor hot tub area may be used after 11.00pm, but please engage only in quiet conversation after 11.00pm out of respect for neighbouring guests. |
| Policy Updates | Policies are subject to change without notice, however guest will be notified via e-mail of changes prior to their arrival. |
| Property Damage | Guest assumes all financial responsibility for property damage incured by tenants or guests & authorizes up to a $1,000.00 CAD charge on their card upon departure in the event of property damage. By accepting our guest stay contract with online payment you agree to pay us for all damages that you incur. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges,lost or broken or missing common or private property items,smoking inside the property, unauthorized pets inside the property and all charges relating to security company or police involvement regarding property occupant's behavior while in the property or on common premises. |
| Rental Accommodation Zoning | This property is legally zoned for either short term, or long term rental accommodation use. |
| Resort Information | Provided at time of arrival and/or visit www.bigwhite.com. Additional information provided in Guest Services Manual in your holiday home. |
| Ski & Snowboard Gear Storage | Equipment must be stored in the secure ski lockers provided. Please do not bring equipment into the suite. |
| Terms of Eviction | The following conditions and circumstances will result in eviction from our property: smoking, excessive noise, pets, more overnight guests than permitted by owner. You will be evicted for excessive noise, common and private property damage, disturbing the peace. |
Guarantees Policies
| Reservation Guarantee | If a situation arises that is out of our control, we will find you another suitable arrangement. If we fail to successfully relocate you, you will receive a full refund. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products or services. |
| Snow Guarantee | Sorry - No guarantees. |
Local Tips
Don't Forget!
| Fill up your gas tank before you get to Big White |
About Us
We've been taking our three kids on snow sport vacations since they were very small, so we know about the challenges of making it a great vacation for everybody. And now the kids are practically adults, we appreciate being able to range far and wide over the mountains all together, or in break-away groups.
Between us we've left snowy tracks in many countries includling France, Italy, Switzerland, Austria, Japan and the UK. There are plenty of great place round the world, but Big White is our dream snow sport destination for vacations with family and/or friends. And our penthouse is the dream base.
Everything in the resort and in our penthouse is designed to maximize pleasure time and minimize hassles.
Reviews
Spring Break in Big White
Christopher from Port Angeles, United States
Date: Apr-12-2016 for a stay in Apr 2016
The Penthouse
Michael from Olalla, United States
Date: Apr-09-2016 for a stay in Mar 2016
Wonderful place to stay!
View Full Review
Review
Jarrod from SURREY, Canada
Date: Feb-25-2016 for a stay in Feb 2016
There were a few key items that we ran into that were a bit disappointing, especially traveling with 5 kids...
1) TV was messed up...there was something wrong with the color. Someone did arrive to replace the TV the morning we were packing to leave;
2) The Wii didn't play in color on the TV (something wrong with the cord perhaps);
3) The DVD player didn't work (when we finally did get it to play it just stopped again-the 5 disk DVD changer is confusing and completely unnecessary);
4) The coffee maker took an incredible amount of time to brew (could have been user error but something to look at);
5) there was a small piece of cork flooring at the front entrance that was loose (just a small maintenance item); The pillows and beds weren't very comfortable but that is also subjective however all 4 adults weren't big fans on our stay;
6) The elevator seemed to have intermittent issues with the door not closing right away. On 2 separate occasions the door wouldn't close after 10-15 seconds and we'd get out and take the stairs which isn't always possible when you're moving stuff in and out at arrival and departure.
7) The bi-fold door on the pantry seems to be broken or not working properly. One of the tracks fell off while using it.
The kitchen was well stocked with dishes, cutlery, etc and was clean. The unit cleanliness was good. The location and close proximity to Happy Valley makes the location ideal. Cheers, Jarrod
View Full Review Owner Has Responded
Great but with minor issues.
Brad from Calgary, Canada
Date: Feb-20-2016 for a stay in Feb 2016
Everything was great but the internet was so slow that we couldn't even use it. The TV was also not in good shape. Minor details for a ski vacation. Important for those who are not enjoying the slopes though.
View Full Review Owner Has Responded
Family stay at Ravens 4**
Cindy from Kelowna, Canada
Date: Jan-19-2016 for a stay in Jan 2016
We had a great time, no worries there. Just a few comments to provide some feedback. Kitchen and bathrooms were great, love the shower and steam shower in the master. The master bedroom needs a new mattress for sure. The television is so old it doesn't have an HDMI input, and the picture color and clarity is terrible. Hot tub was great, but a bit dirty not a big deal. Surprised at the noise in our unit (footsteps) from the neighbour's below, but that was only one night and one day. Ski out is a bit more difficult in this location, but easy access to happy valley rink and tube park. Overall we had a great time and enjoyed our stay, thanks.
View Full Review Owner Has Responded
Kind of great :/
dave from Edmonton, Canada
Date: Apr-09-2015 for a stay in Mar 2015
Super pimp accom. Bring extra sweaters because this condo is c-c-cold. Ask before booking about local staff living in same condo building they tend to party hard. very professional service
View Full Review Owner Has Responded
Beautiful Views, some repair needed
Jennifer from North Vancouver, Canada
Date: Jan-22-2015 for a stay in Jan 2015
We loved staying at the condo. Was a wonderful unit for our young family of 4. A little far from the lift to be towing the young ones plus all the gear. The deck views from the hot tub overlooked Happy Valley and the stunning Monashee Mountain range. This was a highlight of our vacation!
There were a few maintenance issues that need to be taken care of. The kitchen sink faucet was broken and sprayed all over the place. The dishwasher's lower rack wheel was broken off. The living room ottoman was broken with a few bent nails (a little dangerous with the little ones running around). The main bathroom bathtub faucet was incorrectly installed and had two "off positions", and hot water was a trickle. The stove and oven took forever to warm up. The TV screen had red blotches. The fitness facility was tiny and not really useable, and the pool's heater was broken when we stayed. The common areas of the building such as the parking garage and elevators could use some cleaning more regularly.
View Full Review Owner Has Responded
Beautiful View… But long walk and hard to find 'ski in route'
FlymaRocket from Sylvan Lake, Canada
Date: Dec-30-2013
Well it is absolutely beautiful, The view of course is amazing. The kitchen is well equipped! We brought things like tin foil, spices, coffee filters, and it was all provided! The knives are also super sharp! BONUS! The rooms are all grouped together which we were a little disappointed in , as we thought they would at least be spaced out. Hot tub view .. amazing! The elevator sucks, it is absolutely horrid. .. and there is a lot of codes to memorize. The SKI in SKI out is not necessarily true. It is a good location at the bottom of the hill and you are close to the gondola for a quick walk downhill, to the skating rink and tubing park and happy valley lodge. We are a group of snowboarders and could not find a route to ski ( board) in. We arrived only 1 hour early and the codes were not changed, and the emergency on call number went straight to messaging. Thankfully we found a building maintenance manager who helped us out and once the emergency number called us back, the lady was VERY nice. Overall the location is fine, we are young and the walking is only a slight convince after a long day of powder runs…… I personally would try a different place next time, but this one is nothing short of awesome, and as long as you are prepared from a quick walk UP and DOWN ,you will not be disappointed.
Amazing spot for family ski vacation
A FlipKey verified reviewer from Sarnia Ontario
Date: Feb-08-2012
I have to say that we where more than pleasantly surprised when we arrived at this condo. We had finally gotten all the kids together for this vacation and when we got there we found the condo well equipped for all our needs,it was clean and very comfortable. The service we got was a phone call immediately after we checked in welcoming us to the condo. The vacation package left for us was very informative and the cookies that where left for us where more than appreciated and a nice touch. The location of this condo was perfect for us and is just a short walk from the gondola to take us to the village for the lifts. We where able to ski into our condo but that took us a day to find the way to do that. All in all we had a great vacation and will return here for another stay. The only complaint we had was on Friday night which is cheap ski night the unit beside and below us was rented to a large group of University students who where extemely noisy in the hot tub all night and very rude when we asked them to keep it down as we had a flight to catch early that morning. It would be nice to see a little more security around on the cheap night as it seems the screening for numbers in the condo were a little lax for this unit!
Very nice but a little disappointed
Flatland Spring breaker from Manitoba
Date: Apr-29-2011
The condo had a few issues, such as the living room pull out couch was broken. Our youngest had to sleep on the floor next to our bed as the teenager ended up taking her bed. Also, the TV dvd sound system was not working properly.
Loved the heated cork floors!
A FlipKey verified reviewer from Vancouver BC
Date: Apr-15-2011
The place was great overall - kichen especially well stocked and everything worked as it should. The hot tub was great with an awesome view and super hot temp. Would have been nice to have a little map to explain the ski-in and ski-out paths. We eventually figured it out.
trip to big white
A FlipKey verified reviewer from ferndale wash. usa
Date: Mar-19-2011
enjoyed the stay at big whie.great view, great facailtyto relax in. and pet ferndily a plus for us.