Please read all policies prior to making a booking. Policies are strictly enforced.
|Cancellations Made by Guests
||Deposit payment non refundable. Balance payment is refundable, less 4% transaction fee's if cancelled within 30 days or greater of booking. If less than 30 days notice balance will be refunded providing we are able to replace your booking.
|Courtesy Hold Reservations
||Can be accomodated for a 24 hour period.
||no refunds given. Late checkin okay
|Delivery of Instructions and Access Information
||Provided by email when booking is fully paid.
|Guest Account Termination
||The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site
|Ineligible Guests Reservation Reversal
||The Owner or their Contact reserves the right to cancel
reservations made by, and refuse business to: Guests who do not meet the
policies published in this property's Policies Table at the time of booking
and past Guests known to have : intentionally violated rental property
policies, damaged and/or defaced rental properties through intentionally
destructive and/or negligent behavior, engaged in theft, broken local bylaws
and laws, committed fraud or who misrepresented themselves, and Guests who
have caused bodily or emotional harm to any third parties. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses
|Late Reservation Payments
||Failure to pay by due dates will result in automatic cancellation of booking and loss of first deposit. Guests can re-book dates if they are still available; deposit will not be re-charged
||The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.
||Days can be moved if unit avaliable. see cancellation policy
|Website Service Fee
||Website Service Fees are non-refundable, with the exception to reservations made before March 15, 2020. If there is an officially mandated COVID travel restriction being imposed by the countries where the property and/or guest is located, website service fees may be usable as a credit. To claim this credit review, the restriction must be in place up to 14 days prior to your rental arrival date. All refunds will be processed in Canadian Dollars (CAD) and any currency exchange difference will not be covered. Please contact firstname.lastname@example.org between 1-14 days before your cancelled arrival date to have reviewed. Flight cancellations alone will not be approved, a copy of the official Government issued restriction will be required.
||Basic common bike storage room provided. Please ask us for alternate on mountain storage options.
|Complaints Concerning Property
||Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.
|COVID Contact Tracing Requirements
||The property owner must be able to produce a list of guests who have occupied their rentals for contact tracing protocols in the event of an outbreak. The guest must provide names of whop will be occupying the rental property during their rental agreement.
|COVID Maximum Guest Limitation
||The number of people is limited to the capacity of the space, plus a maximum of five visitors at any given time. Large gatherings will be removed from the premises and no refund will be provided.
|Excessive Cleaning Costs
||A $75 cleaning charge will be applied should we feel that cleaning upon your departure is excessive beyond normal use.
||No excessive noise allowed in building after 10:30 pm.
||Garbage to be taken to garbage room on P1 level.
||Includes clean on arrival; cleaned after departure; every 5th day if staying 8 days or more. Additional cleaning may be scheduled at the guest's request and expense
|Internet Availability & Usage
||Free high speed wireless internet. The internet is provided by the phone company, if they have an interuption is service we are not responsible
||Guest responsibility. Owner will not be held responsible for any accident or injury while in said premises
||Door does not lock on its own upon exit. Please make sure you lock door upon exit
||Property managers live in Whistler.
|Maximum Sleeping Capacity
||4 persons. strictly enforced
||Guests authorize a credit card charge for missing items.
||Quiet times enforced after 10:30pm.
|Parking & Ticketing
||Pay parking in effect for this building. Rates are set at the discretion of the Marquise Strata Corp.
||Policies are subject to change without notice.
||Guest assumes all financial responsibility for property damage incured by tennants or guest of tennants.
|Rental Accommodation Zoning
||Zoned for nightly rentals.
||Provided in Lobby of building.
|Ski & Snowboard Gear Storage
||Secure individual ski lockers provided. Please do not store equipment in condo under any circumstances. Damage from equipment storage in condo will be at guest expense to repair.
|Terms of Eviction
||Excessive noise, damage. Will be evicted for excessive noise, common and private property damage, disturbing the peace