Vacation Rentals - Get Help!

Contacting alluraDirect and our Vacation Rental Property Owners

While our site is designed to be self-serve, we recognize that sometimes you have a question or issue that needs a human touch. Your best bet is to try one of our email links below.

Our office is staffed:

  • Monday to Friday, 8 am - 4 pm (Pacific Time)

    We are closed on all Canadian Statutory Holidays.

Email and phone calls are returned within 1 business day.

By Email

Click on these links, and your email program will open with a new email to us. For webmail, or on a public computer, use the email

Get Accommodation Help

Help with Making a Payment

Discount Whistler Lift Tickets Assistance

Share Feedback

List your Vacation Rental or Destination on

Owner Technical Support

Other General Inquiries


Common Questions and Concerns

Accommodation Lock-Out Emergencies

Damage Deposit Questions


Credit Card Booking Information


By Mail Vacation Rentals
#210-73 East 6th Ave
Vancouver, BC
V5T 1J3



By Phone 

Local Vancouver: 604-707-6700
North America Toll Free: 1-866-425-5872
UK Toll Free: 0-800-028-9346
Australia Toll Free: 1-800-358-152
Hong Kong Toll Free: 800-903-329