Full Time Communications & Customer Support Representative for Web-Based Vacation Rental Software & Marketing Company

alluraDirect.com is a growing vacation rental marketing, software and consulting company that helps 900+ vacation homeowners independently manage their vacation home rentals.

We've been in business since 1997 and have 8-full time employees, including a 4-person in-house software development team.

We need an energetic and motivated individual to assist our guest and owner clients, and to help create and implement a self-serve, online help centre for property owner using our software, and guests searching, viewing and booking our clients' vacation homes.

About the Job

• 13 month contract: May 1, 2010 to May 31, 2011
• Opportunity for full time status depending upon your skills, interests & performance
• 40 hour averaging work week: some weekend shifts are included in these hours
  • May 1 to August 31, 2010: Monday to Friday, 9am to 5pm
  • September 1, 2010 to February 28, 2011: 2 week rotation of:
    • 2 weeks: Monday to Friday, 9am to 5pm
    • 2 weeks: Saturday & Sunday, 9am to 5pm; Monday to Wednesday, 9am to 2pm
  • March 1 to May 31, 2011: Monday to Friday, 9am to 5pm
• 2 weeks vacation
• 5 day Whistler Blackcomb Edge Card

Your Existing Basic Skills & Interests

• Excellent written and verbal communicator
• Basic to intermediate knowledge html
• Basic to intermediate knowledge of Adobe Illustrator and Photoshop
• Basic to intermediate knowledge of video production and editing applications
• Basic to intermediate knowledge of Microsoft Excel
• A high level of personal use and understanding of blogs and social media such as: Twitter, Facebook, Youtube and Delicio.us
• An understanding of other content syndication systems such as RSS
• You are obsessively organized, reliable and have good analytical skills
• You are a critical thinker and like creatively solving problems in a scalable way

Your Long Term Professional Interests

• Your long term professional interests should fall into one or more of the following areas
• Developing, growing and managing online communities
• Social media marketing
• Web analytics: asking the right questions, measuring success & improving results
• Web usability: helping people achieve their goals on our site faster, easier & more enjoyably
• E-marketing - including search engine optimization and pay per click advertising
• Content development, management syndication

Responsibilities

• Provide customer support to guests using our site to find and book accommodation
• Provide support owners using our proprietary web-based software
• Develop, document, implement and manage owner technical support systems. This includes creating and implementing technical help documentation, video tutorials and webinars.
• Assist in developing, implementing, documenting and managing an owner recruitment campaign in existing destinations and new destinations, may include cold calling prospective owners
• Assist in fully intergrading owner relations management and support with other areas of the company, such as operations, guest services and front end communications
• Assist in implementing an improved owner-direct software and payment system solution for owner clients
• Assist our marketing and owner relations groups with research, strategy development, report generation and analysis
• Assist in web page planning, production, copywriting, performance measurement and optimization for search engine positioning and sales conversion
• Participate in online social media marketing
• Participate in online article production
• Participate in software usability analysis and testing.

Working Environment

• Quiet, peaceful, bright & relaxed
• Learning-oriented - our working environment is full of amazing books, DVDs and CDs
• We're located in a safe and quiet area within 10 minutes of downtown Vancouver
• We're on all major bus routes

How to Apply

• Submit your resume, a cover letter and salary expectations to careers@alluradirect.com

Resumes submitted without cover letters will NOT be considered. Only applicants selected for an interview will be notified by email.