Welcome to our Vacation Rental! 100% Recommended 11 Reviews
Welcome to this 'Glacier Lodge' , 3 Bedroom ski in/out located at the base of Blackcomb Mountain, Upper Village.
This outstanding Location enjoys immediate access to the ski school boutiques & restaurants right in the heart of Whister's Upper Village. From this location you are steps away from everything! Enjoy a 5 minute stroll to the main Village Centre. This is excellent value lodging located in one of the prime locations. This spacious 1200 sq ft condo sleeps up to 8 people. Enjoy affordable rates , unique flexible bed configuration & great service made possible by our Concierge Company & front desk staff.
Out door heated pool and hot tub's, ideal for all seasons
This is a 1200 sq ft....3 BEDROOM , 2 full bathroom property ideal for families and groups.
* Fabulous in Summer & Winter - soend time by the pool or walk to all Village attractions
* All Guests check-in at the Glacier lodge front desk on arrival
* King-split beds in all 3 bedrooms- Very flexible bed configuration! Select either a king sized bed or 2 x twin bed configuration prior to your arrival
* Fully equipped kitchen with modern stainless steel appliances
*2 full bathrooms
- Gas fireplace in living area
- 42" wall Mounted HD Plasma TV in living area
- Flat screen TV's in all 3 bedrooms
- Deck with views (see Gallery for photo)
- Large out door year round heated pool, 2 large out door hottub's
- Secured , paid, underground parking available in the complex
- Free high speed Wireless internet access
- Apple iMac computer to use during your stay.
Concierge service is available for our guests. Our Front desk staff & concierge, are available to assist with transportation to the resort, equipment rentals, dinner reservations, ski/board lessons, pre-arrival grocery shopping(small fee), child care, spa services, and more, so that you will have a carefree, relaxing vacation. Once you make your reservation, our concierge will be contacting you to assist with all your needs and questions.
At any time while exploring our site, you can click Reserve Now for an instantly confirmed and guaranteed booking. Visa or Mastercard for payment and we will be in touch by email once your reservation goes through.
If you have any questions or special request do not hesitate to contact us by - Click on "email owner".
Photos & Video
Lofted ceilings in living area give a very open feel. Pull out queen couch for extra sleeping capacity.
This is the smaller of the 2 downstairs bedrooms with King sized bed, TV.The master has an ensuite Bathroom, private phone line and king-split bed .
Master bedroom - extra large room with King bed or two twin beds, Flat screen TV, small work area complete with Apple iMac computer for your use!
Bedroom #2: King sized bed, can be two twin beds if requested prior to arrival.Has a TV.
Bedroom # 3 : The loft with two twin beds or a king bed.Bedroom will be set up as two x twins unless specified before arrival. The loft is enclosed by the California shutter blinds for additional privacy.
Lofted Ceilings, & plenty of space for entertaining
Step out to the deck adjacent to the living area to view the slopes!
The latest in Plasma HD TV technology , wall mounted with surround sound stereo
Full spacious kitchen and new stainless steel dishwasher and refigerator (with pull out freezer drawer at bottom)
Dining table seats 8-over looks fireplace, living area, 42inch plasma HD TV.
Large out door heated pool and hot tub's
Click on Map to enlarge.This photo illustrates the location of Glacier Lodge which is conveniently located right at the Base of Blackcomb Mountain and the 'Wizard Express' Chair Lift.
Click on Map to enlarge. The Whistler Village Map and its surrounding areas. The 'Upper Village' can be found at the base of Blackcomb Mountain.. a 5 minute stroll to the main Village Centre!
Glacier Lodge is newly renovated - hallways at the Glacier lodge
The Glacier Lodge
Year-round heated pool and hot tub's enjoyed by all guests
The new stylishly renovated Glacier Lodge Lobby, warm and inviting lobby arrivals area
All guests check-in at the front desk on arrival and oiur staff are available 24/7 for assistance during your holiday
The Glacier Lodge is located directly at the base of Blackcomb Mountain and Wizard high speed quad. Very convenient !
Calculate Your Rate
We do not accept arrivals or departure on 25th December, All rates are subject to taxes and subject to change at short notice.
Rates are quoted in Canadian funds.
|Applicable Taxes||GST of 5% applies,
Muni Prov Hotel Tax of 10% applies
(taxes not included in the rates below)
|Rates Calculation||Minimum night stay requirements are based on your arrival season only.
Get a Price Estimate in Your Currency
|Season||Start Date||End Date||# of Nights||Rate/nt||Comments|
|Summer||Jul 26, 2016||Aug 5, 2016||
|Prime Summer||Aug 6, 2016||Sep 17, 2016||
|Late Summer||Sep 18, 2016||Sep 30, 2016||
|Fall||Oct 1, 2016||Nov 20, 2016||
|Early Winter||Nov 21, 2016||Dec 8, 2016||
|Pre xmas||Dec 9, 2016||Dec 15, 2016||
|High Season||Dec 16, 2016||Dec 22, 2016||
|High Season||Dec 23, 2016||Jan 4, 2017||
|We do not accept arrivals or departures on the 25th of December|
|Mid Season||Jan 5, 2017||Jan 31, 2017||
|Mid Season 2||Feb 1, 2017||Feb 15, 2017||
|Presidents||Feb 16, 2017||Feb 25, 2017||
|Prime Mid Season||Feb 26, 2017||Apr 30, 2017||
For your privacy, security and convenience, we accept payment by Visa or Mastercard, entered through the secure on-line payment facility on the AlluraDirect website. All you do is click on 'Reserve Now' if we have your dates available and we will be in touch once your reservation has gone through-confirmation is instant!
|Policy||Amount Required||Due Date||Payment Accepted|
|Reservation Deposit||25.00% of total||Due at time of booking||Online CreditCard via this website|
|Balance of Payment||Full remainder||45 days prior to arrival|
|Damage Deposit||$1,200.00||Charged up to this maximum after departure if property is damaged, requires excessive cleaning, or if items are missing.|
|Less than 45 days prior to arrival||Full payment||At time of booking|
Sleeping Areas & Beds
King -split bed, with your own TV! escape to your room for peace and quiet....separate tel. line as well. Request ahead of time if you would like 2 x twin beds.Brand new beds July 2003!
|Room Type||Private Bedroom (Has a door & windows)|
|Beds||1 King (can split to singles)|
|Has Ensuite Bathroom||Yes|
King bed or split to 2 x twin beds.Just let us know your preference! Brand new beds July 2003. A 3rd Tv is located in this bedroom for added privacy.
|Room Type||Private Bedroom (Has a door & windows)|
|Beds||1 King (can split to singles)|
Loft or 3rd bedroom
Loft is a fully equipped bedroom with a king bed, optional 2 twin x bed configuration. Brand new beds July 2003
|Room Type||Semi Private Loft (Open room overlooking a living area)|
|Beds||1 King (can split to singles)|
|Room Type||Common Area (A living area with a temporary bed)|
|Beds||1 Queen Sofa Bed|
The second full bathroom is also located on the ground floor off the living area
|Is Ensuite Bathroom||No|
|Includes||Bath, Hairdryer, Shower, Soap, Vanity|
Full & spacious ensuite Bathroom is located off the master bedroom
|Is Ensuite Bathroom||Yes|
|Includes||Bath, Hairdryer, Shower, Soap, Vanity|
Full kitchen with all the appliances. New quality stainless steel dishwasher and refidgerator July 2003
|Basic Food Staples||yes|
|Dishwasher||yes, stainless steel|
|Fridge||yes, new stainless steel with freezer at bottom|
|Sandwich Maker||yes, new Krupps panini maker|
Lofted ceilings, spacious, views, open concept.
Dining table seating 8 people, open concept
Rarely will you find a 2 bedroom/loft (3 bedroom) condo this close to the lifts! With very competitive rates, and this prime location, no need to look any further. Large out door heated pool, hot tub, fitness studio, ski-valet service and full service ski shop in the lobby. Immediate access to all village amenities.
CLIENT TESTAMONIAL: Thank you so much for having let us stay at your condo. It was a wonderful experience! Your unit is a lovely place, well decorated, and so cozy with a warm atmosphere. Furthermore, we found it to be extremely clean! The beds were so comfortable. We were 7 of us and we did not feel crowded. Everyone had his own space. The location was also great since we could walk and have lunch at the condo the day we went skiing. We enjoyed immensely our stay. If any of us were to return to Whistler one day we would certainly ask to rent your condo again if available. I would certainly like to be on your guest mailing list for any specials you may have in the future. I would not hesitate to recommend your condo to anyone wanting to go to Whistler
.August 20011: Thank you! Just a quick note of thanks for giving us an opportunity to stay in your condo in Whistler. It more than met our expectations, and we couldn't have been more pleased with the accomodationsl. There was plenty of room for everyone, and it was equipped with everything we needed and then some. Unfortunately, our time passed all too quickly and we had to make the trek back home yesterday. I just wanted to let you know we had an excellent time. And, we hope to be able to stay at your place when we're able to return to Whistler. Regards, Tracey and family
Wonderful amenities for your Whistler Vacation. This is a very comfortable condo in one of the best locations . 42" plasma TV-Panasonic in living area. All three bedrooms have their own TV. Secure underground parking, gas fireplace, large common hot tub, out door heated pool in courtyard, DVD, CD stereo, ski valet service for all guests, spa P1 level, full service ski shop, free WIFI and iMac desktop computer, fittness studio, restaurants, ski-in, ski-out!
|24 HR Emergency Maintenance||Yes - front desk staff available for guests assistance 24/7|
|Baby/Infant Equipment||on line rentals at www.babysonthego.com this cmpany will deliverprior to arrival and collect on departure|
|Basic Food Staples||Yes|
|Cable TV||Yes - New LCD 42|
|Check-In Assistance||All guests check-in at the front desk on arrival|
|Coded Access||Each guest receives their private code valid for their stay only - this expires 11am on scheduled departure day. Provided by front desk staff on arrival|
|Complimentary Housekeeping||For bookings 5 nights or more the 4th day you wil receive a complete sheet and towel change. Full midstay on 8 nights or more stay|
|Computer||Use the large IMAC conputer provided|
|Concierge - Local/Not On-Site||Yes, front desk are available for any questions and bookings you wish to make|
|Concierge/Front Desk - On Site||Yes|
|Deck||Yes with nice views to the courtyard|
|Dishwasher||yes, stainless steel|
|Fireplace||Gas, thermostat control|
|Fresh Linens||Provided, as well penty of jacuzzi, swimming pool towels|
|Iron and Ironing Board||Yes|
|Laundry Facilities - Paid||On each floor|
|Local Internet Access||Complimentary high speed wireless internet access in condo, for your use: ibook computer|
|Pool - Free & On Site||Yes|
|Resort Information||Front desk will provide assistance|
|Secure Ski and Bike Storage||Yes, lobby level|
|Telephone||Free local calls|
|Concierge/Front Desk||All guests check-in at the Glacier Lodge front desk on arrival. Concierge services are available well before your arrival. Details follow booking|
|Fitness Facilities||New fitness studio on the ground floor, with a great selection of cardio equipment|
|Hot Tub||2 out door Hot Tub's|
|Internet Access||Free Internet|
|Laundry Facilities||Located on each floor of the complex|
|Pool||Large heated out door pool|
|Secure Reserved Parking||Paid underground secure parking available The local shuttle services from Vancouver International Airport drop off guests at the front entrance of the Glacier Lodge!|
|Secure Ski and Bike Storage||Free Ski Valet for all guests on lobby level|
All guests check -in at the front desk on arrival at the Glacier Lodge. The helpful front desk staff will assist you in all aspects of your stay here. Pre purchase multi day discount lift passes on line and these can be collected at the advance puchase ticket counter at the base of Blackcomb Mountain.
Concierge service is available for our guests. Our concierge, is available to assist with transportation to the resort, equipment rentals, dinner reservations, ski/board lessons, pre-arrival grocery shopping (small fee) , child care, spa services, and more, so that you will have a carefree, relaxing vacation. Once you make your reservation, our concierge will be contacting you to assist with all your needs and questions.
|24 HR In-Resort Emergency Help||Our guests are assisted by Glacier Lodge front desk staff 24/7 during their stay|
|Emergency Check-In Service||All guests check-in at the front desk at Glacier lodge. The desk us staffed 24 hours for late arrivals.|
|Garbage Pickup||mid stay clients with stays 7 nights plus included|
|Resort Tours||This can be organized via the front desk staff|
Location & Map
SKI-IN SKI-OUT, at Blackcomb Base in the Upper Village area of Whistler. One of the most convenient locations in the resort.
Immediate access to ski lifts, cafes, resturants and ski shops & boutiques.
The Glacier Lodge complex can be found in the Upper Village very close to the Wizard Express high speed chair lift. The ski school, and Blackcomb Day lodge are extremely close, making after skiing pick up of children very convenient.
The Upper Village is favoured by those who want proximity to all Village attractions, while staying in a quieter neighbourhood . The Upper Village has a great selection of boutiques, ski shops, cafes, restaurants and bars. The New Four Seasons Hotel and Spa, and Chateau Whistler Resort Hotel are just steps away from the Glacier Lodge Complex. http://www.fourseasons.com/whistler/spa.html
Once you arrive at the Glacier Lodge complex you do not require a car , everything you need is accessible by foot.
At the Base of Blackcomb Mountain , across the road from the Chateau Whistler Hotel is a smaller boutique grocery store, with a very good selection food items, dairy and produce. Use this store for last minute items with out going to the larger IGA supermarket in Village North. see site for details:
Access Time to Lifts
|Ski in Ski out|
Access Time to Shops & Restaurants
|Less than 5 minutes walk|
Access Time to Grocery Stores
|Less than 5 minutes drive|
|Less than 5 minutes walk|
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|Owners who participate in the online credit card processing system have undergone additional screening through their payment processing application.|
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An approval for an amount of $1200 is taken in case of any damage that occurs to our Condo, our laptop computer or our plasma TV. This not charged it is an amount that is approved only. Please contact us immediately should you have any questions regarding this policy. This is our security as well offer much more than other units in Whistler. Please read our policies prior to booking this condo.
Suitability & Eligibility Policies
|Adults - Min Age to Stay: 25||At least one member of the party booking & staying in this property must be 25 years of age or older.|
|Long Term Renters (Monthly)||Summer only.|
|Non-Smokers Only||Absolutely no smoking!.|
|Young Adult Groups 17-24 With Accompanying Age-Eligible Adult(s)|
|Not Suitable For:|
|Graduation & Stag/Stagette Parties||We no longer accept weekend graduation or stag/ette parties in our home due to repetitive and extreme cleaning & damage costs over the years.|
|Pets||Sorry no pets.|
|Young Adult Only Groups 17-24|
Reservation & Cancellation Policies
|Arrival Days||Guests can arrive on any day of the week. . There are no arrival day restrictions|
|Cancellations Made by Guests||Deposit payment non-refundable. Balance payment is refundable, less 8% transaction fees, if booking is cancelled 60 days or greater in advance. Reservations cancelled 59 days or less in advance are refunded only if we replace your booking. These refunds issued the first day of your (cancelled) arrival where applicable.|
|Courtesy Hold Reservations||We do not hold reservation without payment. Payment is required when reservation is confirmed|
|Delayed Arrivals||No refunds. We are not responsible for arrival delays|
|Delivery of Instructions and Access Information||Emailed when balance of payment is paid. Please remember to bring this with you to Whistler.|
|Guest Account Termination||The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site|
|Guest Stay Contract||We do not require a signed guest stay contract.|
|Ineligible Guests Reservation Reversal||The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Reservations may be cancelled up to a maximum of 48 hours from the time the ineligible Guest made the booking. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses|
|Late Reservation Payments||Failure to pay by due dates will result in automatic cancellation. Guests can re-book dates if they are still available; deposit will not be re-charged|
|Privacy||The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.|
|Reservation Changes||Reservations may be changed in compliance with our cancellation policy. You may lengthen your reservation if availability permits. If you would like to shorten your reservation, please note that your deposit calculated on the orignial amount is non-refundable; if you have already paid the balance, then your balance is similarly non-refundable. If you have not paid the balance,then it will be re-adjusted to reflect your shortened reservation|
Guest Stay Policies
|Check-Out Time||10 am.|
|Complaints Concerning Property||Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.|
|Excessive Cleaning Costs||Guest is responsible for paying excessive cleaning costs stemming from extraordinary cleaning above the standard typical Guest stay. Cleaning associated with defacing the property, or above the standard fees is considered property damage.|
|Excessive Noise||This is a family-oriented, quiet development. Noise complaints may result in eviction by local police or security personnel. Normal conversation and laughing pitch is permitted. Screaming, swearing, yelling, etc are not.|
|Garbage Removal||All guests are to remove garbage on days the condo is not serviced or where required. P1 level of complex|
|Housekeeping||Includes clean on arrival; cleaned after departure; every 5th day if staying 8 days or more.|
|Internet Availability & Usage||Glacier Lodge guests enjoy free internet access. Details are in condo, a tech support telephone number is provided. The front desk staff will provide access codes for the network as they do change every couple of weeks|
|Liability||The Guest doing the booking is responsible and liable for all damages for ensuring that these policies are respected and adhered to. Guest releases property owners from liability for theft or injury while in transit to the property, in the property,or on resort lands|
|Locking Door||All guests must lock door when leaving the property.|
|Maintenance Emergencies||Please contact our front desk for all questions during your stay|
|Maximum Sleeping Capacity||8 people overnight - excess occupants will result in eviction.|
|Missing Items||Guests will assume costs of replacing items that are missing upon the Guest departure.|
|Noise Restrictions||Disturbing neighboring residents is prohibited. Fines will be levied on the spot to Guests who are disturbing the peace. Guests may also be evicted from the premise by the strata security company. Guests are also responsible for fines levied agains the Owner as result of noise bylaw infringements by the Guest. Normal conversation pitch is accepted. Continued screaming, yelling and/or swearing is not. The Owner will not refund evicted Guests.|
|Parking & Ticketing||Parking is underground and secured. Please pay on arrival at front desk $12 daily, less per day for longer stays|
|Property Damage||Guest assumes all financial responsibility for property damage incured by tennants or guest of tennants. By accepting our guest stay contract with online payment, you agree to pay us for all damages you incur. An approvalof $1200 covers any damage that may occur to our laptop, plasma TV and our property contents|
|Rental Accommodation Zoning||This property is zoned for nightly rentals.|
|Resort Information||The Front desk offers information for clients and you will receive information prior to your arrival into Whistler by Whistler Reception Servcies|
|Ski & Snowboard Gear Storage||No equipment is to be stored in the condo. Please use the ski valet at the ski shop, lobby level of Glacier Lodge|
|Terms of Eviction||2 complaints will result in eviction by security service. Will be evicted for excessive noise, common and private property damage, disturbing the peace|
|My Web Site Guarantee||I will honour everything posted on my web site .|
|Reservation Guarantee||Property Sale/Damage-We relocate you to a comparable property. If there are any rate increases associated with the move, we will contribute up to $100 CAD per night towards. If we fail to successfully relocate you, you will receive a full refund. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products|
|Snow Guarantee||For each day that greater than 70% of the lifts are closed due to extraordinary weather conditions, the Owner will refund 50% of 1 corresponding night. Guest must notify Owner on the qualifying day so that lift status can be verified. Valid Jan 1-March 31|
Frequently Asked Questions
|Is check-in straight forward?||Yes! All guests check-in at the front desk on arrival|
|Can I check-in early?||This must be pre-arranged. We are able to offer early check-in if we do not have a same day check-out. Please contact us prior to departure. We are happy to accommodate early check-in's if we can|
|Can we have a late check-out?||If we do not have a group/family arriving the same day as your check-out, we can accommodate this request. Please check with us ahead of time please. We can not guarentee this is possible but we will do our best!|
|Please inform us about the parking available at the Glacier Lodge!||Parking is available, in the secured underground parking garage, underneath the Glacier Lodge. This is available to all guests at a daily cost of $12CDN/$7 daily. At the front desk is the parking validation machine. You can pay for parking with your credit card. Extra guest parking is availble as well.|
Who do we contact in case of an emergeny or we have any questions during our stay?
|Who can we call if we have an emergency or questions?||The front desk assists all of our clients throughout their stay|
.Please email for any questions you may have regarding this Whistler property or just click 'RESERVE NOW' to receive instant confirmation of your reservation and I will be in touch straight away,
Hear what our most recent client had to say: Peter, Thank you so much for opening your home to us this past week. We had a fantastic stay in Whistler. Your home was perfect and so well stocked with things we needed during our trip. We have stayed at many places in Whistler and your place by far is our favorite! Thank you for the bottle of wine also.
View our other properties :
Pease contact us for further details on any of the above properties
Anne from Radlett, United Kingdom
Date: Mar-09-2016 for a stay in Jan 2016
Nice apartment in a great location for the ski liftsView Full Review
Winter break stay
Nadine from Sammamish, United States
Date: Feb-18-2016 for a stay in Feb 2016
The unit is very spacious but needs updating. There needs to be more hooks by the door for wet ski jackets, pants, etc. We couldn't get the DVD player to work in the living room. We loved the location and amenities of the lodge....pool and hot tub were great.View Full Review
Ernie from Winnipeg, Canada
Date: Feb-07-2016 for a stay in Jan 2016
The location is fabulous. We were 7 men and found it tight around the dining room table and in the kitchen. We loved the facility especially the ski storage privileges in the rental shop? We will likely book again next year.View Full Review
Ernie from Winnipeg, Canada
Date: Jan-19-2016 for a stay in Jan 2016
The kitchen is not as well equipped as we expected as we usually eat in most of the time. The unit is a little tired. Love the location. We will definitely need the king size bed split for our next booking at the end of January.View Full Review
MARTIN from mexico city, Mexico
Date: Jan-16-2016 for a stay in Jan 2016
the sound system in the television is not working. change of carpet ,holes under the tv.View Full Review
Comfortable 'home away from home'
Joanne from Kensington, Australia
Date: Mar-16-2015 for a stay in Mar 2015
We were a family of 6 adults and 1 baby visiting Whistler and loved the fact that we found such a homely place to stay whilst visiting our daughter who was working in Whistler. Even though it is advertised as a 2 bedroom plus loft - it is more like 3 main bedrooms as they were fairly spacious. The 2 bathrooms also came in very handy.
Loved the ambiance of the fireplace and the fact that the balcony and windows faced the plaza leading up to the base of Blackcomb mountain. The skiers in our family made use of being so close to the mountain. The main Whistler village was only a 10 minute walk which we enjoyed doing every day. Even though we had 2 cars, we hardly used them.
Thanks to the owners, Anne and Peter, for being so prompt with email replies. We would definitely recommend the apartment for a group of 6 adultsView Full Review
Needs repairs and a good cleaning.
777driver777 from Plano, Texas
After putting down a $500 security deposit we go to,the condo and find a smoke detector hanging from wires, a dining room table that is delaminating, and a ceiling fan missing over half of one of its blades. We contact the owner and are told that he is aware of the broken items and it's not a big deal. It IS a big deal when you've just put down a security deposit and are not told of the item that are already broken! Additionally, the unit's dishes and cooking appliances were filthy - but put away in their cabinets as if they had been cleaned. The electric griddle looked like someone had used it to melt a slice of cheese directly on the unit before it was put back into the cabinet. The coffee cups had dried coffee in them - yet they were in the cabinet as if they were clean. Internet was also spotty and had a 500mb/day download limit.
Thank you for your feedback. We did speak to the client on check in after they noticed the fan and reassured them that we were aware of the fan and that there was no concern about it being charged to them as damage. I also explained that there is NOT A CHARGE to the client, it is merely a "hold" on the card and that there is no charge...this is standard practice in any car rental or hotel rental. I did reassure them that we were aware of the fan issue and that there would not be any issue for them in this regard. I mentioned that we would have the handy man come push the functioning smoke detector back into its dock. With respect to the dirty coffee cups and the sandwich grill, when I was notified by the guest the next day, we offered imeadiately to send cleaning staff in to rectify the deficiencies however the guest declined and said that they had cleaned the items. With respect to the internet, I am confused as we provide our own private network specific to our property and it is secured, private and has unlimited use. There is a "limited" internet connection which is common for the whole complex however as mentioned we provide our own service so the clients will have the better service. Thank you again for your valuable feedback.
We had a lovely time.
A FlipKey verified reviewer from Melbourne
The apartment is very comfortable, if getting a little tired in its fittings. A few things didn't work (power point in the master bathroom, tap drips in master bathroom) and a number of lights were blown and some of the wooden chests of drawers and bathroom vanities looked very worn. The cleaning service was terrific if a little unpredictable in their schedule.
We rented a place with a full kitchen that did not have a functi
A FlipKey verified reviewer from north vancouver bc
The oven did not function until it was repaired on our last of five days. We spent literally hours of our time pouring over the oven manual. We are a family that likes to relax and cook together after skiing and had our two university-aged sons home for the holidays with us - so the lack of oven changed the dynamic terribly. We were thankfully given access to a unit in a different building to cook our Christmas roast (where the fire alarm went off for the entire two hours) and then drive it home in the cold. We ate three meals out at restaurants that we had not planned on. It is troubling to us that we have yet to be offered any reduction or reimbursement by the owners for this and will have to make a formal request it appears. The unit was also not very clean -we didn't go looking for dirt and are definitely not neat freaks - but the ceiling lights, lampshades, windowsills were coated with grunge and yes, I killed one cockroach in the kitchen. The kitchen faucet also requires a simple repair with a wrench- the cleaning staff must be aware of it. And the microwave turns itself on if left plugged in! And the unit desperately needs a new unwarped frying pan.
As usual meets all expectations.
A FlipKey verified reviewer from LONDON - ONTARIO
This year was the fifth that we have rented this unit or its twin next door. As always it is perfect for the 5 guys on our trip. excellent accomodations in a central location.Close to lifts and village - Merlins nachos around the corner - underground parking - hot tub - it has it all. Rental shop on site.We will be back!
Pat Tan from BC
My 3 grand-daughters, their parents, my husband & I loved this place. It had everything & more. Close proximity to Blackcomb base helped immensely. The basement ski shop where we dropped off our ski stuff was most helpful & convenient. Tv's in the very comfortable Br's allowed different viewing pleasure, & the computer in the MBR would have come in handy had we time to use it. There were more than enough towels in the bathrooms, & what a delight the kitchen was! We were able to have my son's family & nephew's family over for an asian noodle soup one night, as you had so many big bowls available (they were staying in another condo & I'd brought my own disposable chopsticks). We had a blast. My husband & I didn't ski but walked easily over to watch our grandchildren, some of whom were skiing for the first time. I also appreciated Peter's prompt responses to my email enquiries, & being allowed some flexibility in our checking in & out times when it was possible. Although we didn't use the concierge service, they were most solicitous.